Manager, IT Service Delivery - Group Savings and Retirement

IA Financial Services; Quebec; Presencial; CAD 110.000 - 160.000; Jornada completa

Descripción de la vacante

IA Financial Services in Canada seeks a Manager, IT Service Delivery for Group Savings and Retirement. You will lead a large team of internal staff and consultants, drive technology roadmaps, ensure service continuity, and partner with business sectors to align technology with strategy.

The role emphasizes senior leadership, delivery excellence, and collaboration with English- and French-speaking stakeholders, including governance forums and external vendors.

Formación

• Holds a bachelor's degree in a relevant field or an equivalent combination of education and experience.

Responsabilidades

• Define the sector's priorities and contribute to its vision, while building and mobilizing high-performing teams that foster autonomy, accountability, collaboration and continuous learning.
• Attract, onboard and develop talent, manage performance and plan for succession.
• Be accountable for the delivery of initiatives and the performance of the sector's assets, including their evolution, stability, security and sustainability, while meeting cost, quality and timeline commitments.
• Define and execute technology roadmaps, establish capacity plans and prioritize initiatives based on value, risks, costs, required skills and dependencies.
• Ensure operational performance, resilience and service continuity, while driving the reduction of technical debt and obsolescence risks and contributing to the simplification of the technology ecosystem.
• Evolve delivery practices and models to improve quality, predictability, speed of execution and the value generated by multidisciplinary teams.
• Act as a strategic partner to the business sectors you support and ensure alignment between business priorities, technology strategies and enterprise architecture.
• Contribute to strategic planning, portfolio management and governance forums, while ensuring that investments deliver the expected value.
• Oversee portfolio budget planning and monitoring, and manage the contribution, capacity and performance of external vendors and partners.
• Ensure compliance with governance frameworks, standards and security requirements, while integrating cybersecurity, data protection and technology risk management into decision-making.
• Responsibly integrate artificial intelligence and automation, experiment with new delivery approaches and turn promising ideas into tangible results.

Educación

Bachelor's degree or equivalent combination of education and experience

Descripción del empleo

Job Description

Build the future with us

Are you passionate about digital transformation and eager to contribute to the purpose of an organization committed to helping its clients feel confident and secure about their future? As a Manager, IT Service Delivery - Group Savings and Retirement , you will play a key role in advancing the technology solutions that support the growth, digital experience and transformation of Group Savings and Retirement.

Reporting to the Director, IT Service Delivery - Group Savings and Retirement and Special Markets, you will be responsible for a portfolio of strategic assets and initiatives. You will lead more than a dozen internal employees and over 50 consultants organized into squads, while helping build multidisciplinary, autonomous and accountable teams.

This role is a great opportunity to showcase your skills and reach your full potential within a caring and trusted organization. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you'll accomplish with us

As a Manager, IT Service Delivery, you will be at the heart of our mission. Your main responsibilities will include:

• Define the sector's priorities and contribute to its vision, while building and mobilizing high-performing teams that foster autonomy, accountability, collaboration and continuous learning.


• Attract, onboard and develop talent, manage performance and plan for succession.


• Be accountable for the delivery of initiatives and the performance of the sector's assets, including their evolution, stability, security and sustainability, while meeting cost, quality and timeline commitments.


• Define and execute technology roadmaps, establish capacity plans and prioritize initiatives based on value, risks, costs, required skills and dependencies.


• Ensure operational performance, resilience and service continuity, while driving the reduction of technical debt and obsolescence risks and contributing to the simplification of the technology ecosystem.


• Evolve delivery practices and models to improve quality, predictability, speed of execution and the value generated by multidisciplinary teams.


• Act as a strategic partner to the business sectors you support and ensure alignment between business priorities, technology strategies and enterprise architecture.


• Contribute to strategic planning, portfolio management and governance forums, while ensuring that investments deliver the expected value.


• Oversee portfolio budget planning and monitoring, and manage the contribution, capacity and performance of external vendors and partners.


• Ensure compliance with governance frameworks, standards and security requirements, while integrating cybersecurity, data protection and technology risk management into decision-making.


• Responsibly integrate artificial intelligence and automation, experiment with new delivery approaches and turn promising ideas into tangible results.

What could accelerate your success in this role

We are looking for someone who:

• Is recognized for their strategic and engaging leadership, ability to build high-performing teams and ability to influence without formal authority.


• Stands out for their ability to turn complex priorities into concrete results and engage teams through change to ensure sustainable adoption.


• Demonstrates a strong ability to influence business partners, technology leaders, vendors and executive stakeholders.


• Demonstrates excellent judgment when balancing value, delivery capacity, risks, costs and operational stability.


• Demonstrates a high degree of autonomy and accountability, as well as the ability to simplify complex issues and tailor communications to different audiences.


• Has more than 10 years of experience combining information technology, solution delivery and leadership, including at least 5 years in a management role.


• Has solid experience in digital solution delivery, portfolio management, product management or the management of strategic IT assets.


• Holds a bachelor's degree in a relevant field or an equivalent combination of education and experience.


• Has a modern perspective on delivery models, a strong sense of curiosity and a genuine interest in artificial intelligence and automation.


• Experience in group savings and retirement or the financial services industry is considered an asset.


• Experience with digital platforms related to sales, customer experience, human resources or corporate services is considered an asset.


• Knowledge of Agile, SAFe and Lean approaches, product management, SaaS solutions, cloud environments, and DevOps and DevSecOps practices is considered an asset.


• Has advanced proficiency in both French and English, spoken and written, as the person in this role will need to collaborate with unilingual English-speaking colleagues and external vendors and participate in management committees conducted in English.

Why you'll love working with us

A work environment where learning and