Manager, IT Operation Security Remediation

TransLink; Vancouver; Hybrid; CAD 110,000 - 165,000; Full time

Benefits offered by this job

Transit pass

Extended health

Pension plan

Accommodations available on request

Job summary

TransLink in Vancouver seeks a Senior Cybersecurity leader to drive vulnerability management across infrastructure, operations, and cloud services, delivering reliable, compliant IT services and enhancing security posture.

The role requires a bachelor’s degree in computer science, computer engineering, or information security, with eight years in cybersecurity vulnerability management and CISSP/CISM/CRISC certifications.

Qualifications

• The requirements for this role include a bachelor’s degree in computer science, Computer Engineering, Information Security System, plus eight years of related cybersecurity vulnerability management experience.
• Certifications such as CISSP, CISM, or CRISC are required, with four years in a management role.
• Experience with IT Infrastructure and Operations vulnerability management and patch assessment.

Responsibilities

• Lead and manage Vulnerability Management practices and remediation activities across environments.
• Provide technical leadership on full cycle service delivery for infrastructure and operations security.
• Collaborate with Security teams and vendors to address high-risk issues and enhance security posture.
• Foster cross-functional collaboration and ensure documented procedures and configurations are up-to-date.
• Develop and monitor governance, KPIs, and metrics to track service quality and security outcomes.
• Mentor and manage a team of IT professionals, including performance management.

Education

Bachelor’s degree in computer science

Bachelor’s degree in Computer Engineering

Bachelor’s degree in Information Security System

CISSP / CISM / CRISC certifications

Cybersecurity vulnerability management

Leadership / people management

Advanced problem-solving & decision making

Interpersonal communications

Tools

CISSP/CISM/CRISC (certifications)

Job description

A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people.

At TransLink we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We’re committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings.

Looking for a great place to work where your contributions are valued and you can make a difference in a vibrant city? At TransLink, one of BC’s Top Employers, you'll help make Metro Vancouver a better place to live, built on transportation excellence. Put your future in motion!

Responsibilities

PRIMARY PURPOSE

Lead and responsible for Infrastructure, Operations, Network, Cloud Services, and the remediation of security vulnerabilities to deliver reliable, enterprise-wide technology solutions and continuously enhance service delivery in support enterprise business strategy and improve customer experience.

Key Accountabilities

Manages the delivery of TransLink’s Vulnerability Management practices, maintains current configurations, procedures, and documentation and leads the team in the execution of recommended remediation activities to achieve required outcomes.

Lead end-to-end vulnerability operational activities and ensure remediation processes are executed efficiently and in alignment with organizational policies and compliance standards

Manages the implementation and continuous improvement of vulnerability management workflows, including escalation protocols for critical risks and coordination of patching and remediation activities across environments.

Supports the IT infrastructure strategy and technical roadmap, ensuring alignment with enterprise strategic plans, and develop operational and security remediation plans that address organizational needs.

Provides technical leadership on full cycle service delivery including infrastructure and operational management and vulnerability and remediation customization and configuration, and quality control.

Fosters cross-functional collaboration and ensuring best practices in vulnerability remediation are followed and operational procedures, documentation, and system configurations are updated to support consistent and reliable vulnerability management practices.

Collaborates with Security teams and vendor partners in finding creative solutions through analysis, solving complex, high risk technical issues and enhancing security posture.

Leads a team with service focused culture to enhance customer experience and supports cross-functional teams to provide IT service delivery, including internal and external service providers, according to the established standards and service level agreements.

Act as a key contributor in identifying and addressing risks and opportunities associated with areas of responsibility and alerting senior management to high-risk issues as they emerge and recommend corrective action.

Stay abreast of new techniques, technologies, and industry trends as well as emerging threats and vulnerabilities that could have an impact to TransLink’s IT environment. Leads the team towards modern development practices and techniques.

Serves on internal and external committees as assigned; actively involved in enterprise technology standards, governance processes and performance metrics to ensure vulnerability remediation value to the enterprise. Provides customer-centric advice and services in assessing evolving business requirement, shaping and prioritizing technology needs, developing and delivering solutions.

Manages a team of highly skilled IT professionals including selection, training, coaching, development, performance management and all other people’s management practices.

Qualifications

EDUCATION AND EXPERIENCE

The requirements for this role are acquired through completion of a bachelor’s degree in computer science, Computer Engineering, Information Security System, plus eight (8) years of related experience in Cybersecurity vulnerability management. Requires relevant certifications such as CISSP, CISM, or CRISC, including four (4) years’ experience on a management level.

Other Requirements

Experience with IT Infrastructure and Operations vulnerability management concept and patch assessment.

Expert product management skills, with emphasis on development and implementation of system security remediation solutions in a large, complex operating environment.

Superior business acumen and technical knowledge of strategic IT planning, organization design and development with effective service management skills through the definition and adoption of a governance practice that uses KPIs and metrics to track and measure the quality of service.

Advanced interpersonal communications skills, including relationship building, advising, coaching, consulting, influencing, conflict resolution and presentation/facilitation skills.

Excellent planning and organizational skills to plan and drive out implementation processes in accordance with operational initiatives, objectives and timelines.

Advanced problem-solving skills and decision-making skills to identify and assess emerging issues, roadblocks and critical issues to keep objectives and timelines on track.

Advanced ability to lead and advise a large team of diverse technical and business operational resources.

Other Information

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

Work Schedule

37.5 hours per week.

Work Designation

Hybrid

This position offers the flexibility of working both on-site and remotely within B.C.

Rate of Pay

The salary for this position ranges from $109,920 - $164,880 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.

We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan as well as other employment offerings will be discussed in detail as your application progresses.

TransLink is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at [e-mail].