Manager, IT Enterprise Applications Support & Onboarding

City of Peterborough; Peterborough; On-site; CAD 124,000 - 136,000; Full time

Job summary

The City of Peterborough seeks a Manager for IT Enterprise Application Support & Onboarding. This role involves leadership in overseeing software systems, managing a team, and ensuring effective adoption and performance. Ideal candidates will have a strong background in IT management, with the ability to foster collaboration and guide technical implementations.

Qualifications

• Minimum of five years managing IT teams or major IT projects.
• Advanced experience in IT software and management.
• Proficiency in various software.

Responsibilities

• Lead a team overseeing support and adoption of core software applications.
• Develop strategies for software governance and implementation.
• Participate in IT budget planning and policy development.

Skills

Leadership

Communication

Problem-solving

Adaptability

Education

University degree in Information Technology, Business, or related field

Job description

Located on the Trent-Severn Waterway in the heart of the Kawartha tourism region, Peterborough is a unique community known for its exceptional quality of life and beautiful setting. Peterborough has it all – a multitude of recreational opportunities, a diverse industrial, commercial and agricultural base, quality health care and excellent schools – including two outstanding post-secondary institutions. Peterborough is just one hour from the Greater Toronto area.

Job Details

We're seeking a Manager, IT Enterprise Application Support & Onboarding to join our IT management team and provide expert leadership in overseeing support and adoption of the City's core software applications. Reporting to the Director, Information Technology, you'll lead a team of IT professionals to ensure our software is effective, stable, and widely adopted by business areas. Your expertise in enterprise application configuration, integration, development, training, and end-user support will be crucial in guiding business user adoption, organizing support requests, and establishing priorities for your team. You'll also be responsible for performance reviews, mentoring, and fostering a collaborative environment where your team can overcome obstacles and contribute to both business and IT realms.

As a key member of the IT management team, you'll also provide essential Enterprise Application Governance services. This includes developing strategies to maximize software value, conducting cost/benefit analyses for solutions and enhancements, and directing software configuration, and development efforts. You'll oversee support queues, manage work plans, ensure documentation, and participate in IT budget planning, contract negotiations, and procurement. Collaborating with IT management peers, you'll contribute to the overall IT strategy, policy development, and stay current with industry standards and application roadmaps to ensure the City's technology infrastructure remains robust and efficient.

Qualifications

University degree in Information Technology, Business, or a related field, coupled with a minimum of five (5) years of progressive experience managing IT teams or major IT projects, including resource management. The ideal candidate will possess advanced experience in IT software and management, demonstrating the ability to plan and oversee operational projects and effectively lead staff. A strong knowledge of IT concepts, design principles, and standards is essential.

A proven leader with exceptional administration, team-building, and financial management expertise. You'll possess advanced report writing, communication, and interpersonal skills, with a talent for creative problem-solving and fostering trust. Adaptability, innovation, and a commitment to continuous improvement are key. Proficiency in various software, strong presentation skills, a valid Ontario Class G driver's license, and flexibility for extended hours are all essential for this role.

Salary

$124,072 - $135,619

Application Information

Qualified applicants are invited to submit 1 file containing a résumé and cover letter (ensure your name is in the title of the document), quoting file number 25-P-73 on the file as well as in the subject line, no later than 12:00 p.m. on June 25, 2025, to, [e-mail]

The City of Peterborough is an organization that strives to embrace the spirit of inclusion, diversity, equity and accessibility. We are an equal opportunity employer committed to building an inclusive and barrier-free environment in which all individuals have access to the City's goods, services and facilities. If contacted for an employment opportunity, please advise People & Culture if you require an accommodation.

The personal information submitted for employment is collected under the Freedom of Information and Protection of Privacy Act and will be used to determine eligibility for employment. We thank you for your application but advise that only those selected for an interview will be contacted.