Manager, Internal Communications

Miller Thomson LLP; Montreal; On-site; CAD 90,000 - 130,000; Full time

Job summary

Miller Thomson LLP seeks a Manager, Internal Communications to join either the Toronto or Montreal office. You will lead internal communications strategy, provide counsel to leaders, and drive a high-performance employee experience aligned with the firm’s values, brand and vision.

Responsibilities span strategy, executive communications, and day-to-day operations, including measurement, templates, and calendar management.

Qualifications

• University diploma and/or post-secondary studies in communications, public relations or journalism.
• Seven years of direct experience in internal communications.
• Experience within professional services firms is a must.
• Excellent communication skills (oral and written).
• Strong interpersonal skills to build trust and relationships with business professionals.
• Bilingualism (French & English) is necessary.
• Positive attitude and enthusiasm.
• Ability to influence and persuade.
• Attention to detail.
• Multitasker.
• Quick problem solver.

Responsibilities

• Lead and execute a firm-wide internal communications strategic plan and manage operations, overseeing internal communications channels and measuring effectiveness.
• Collaborate on executive, leadership and business services communications including speaking notes, newsletters, scripts and presentations.
• Create and manage processes for intake, drafting, editing, scheduling and delivery of internal communications across the firm.
• Develop and maintain internal communications templates to streamline content production and brand alignment.
• Monitor and measure the success of internal communications campaigns and adjust strategies accordingly.
• Foster relationships with Markets’ teams and practice stakeholders to support external initiatives with effective internal comms.
• Develop a strategic plan/roadmap including research, segmentation, audits, KPI development and reporting.

Skills

Internal communications

Stakeholder management

Bilingual French-English

Influencing & persuading

Communication skills

Attention to detail

Multitasking

Problem solving

Education

University diploma in communications/public relations/journalism

Job description

We are seeking a Manager, Internal Communications to join our team in the Toronto or Montreal office.

The Manager, Internal Communications plays an advisory and operational role, providing communications counsel and practical support to firm leadership and other key stakeholders. It is also a driver of a high-performance employee experience that correlates to increased culture, retention and profitability.

The role will work to inform and inspire alignment and consistency with the Firm’s values, brand and vision and drive business objectives.

Responsible for developing and executing the Firm's internal communications strategy, plan, operations, measurement and reporting. The role works to ensure that internal audiences are informed, inspired and connected in alignment with the Firm's strategic plan, values and vision of delivering an aligned and consistent brand.

Key Responsibilities:

Strategy & Operations

• Lead and execute a firm-wide internal communications strategic plan and manage operations, overseeing internal communications channels, designing, implementing and measuring the effectiveness and efficiency of internal communications plans and programs, and creating/organizing content that drives Firm awareness, builds understanding, fosters an inspired firm culture and helps the Firm achieve its strategic business objectives.
• Serve as first point of contact for firm-wide internal communications requests, working with leaders, groups and departments across the organization to create and refine engaging plans and content, ensuring that all materials reflect the firm's overall strategy and culture while meeting brand and industry compliance standards.
• Create and manage processes to oversee the intake, drafting, editing, scheduling and delivery of internal communications across the firm, including a master internal communications calendar to ensure consistent, well-coordinated and timely communications.
• Develop and maintain internal communications templates to streamline content production and brand alignment.
• Monitor and measure the success of internal communications campaigns and materials, providing feedback to leadership, and recommending adjustments to communication strategies and tactics to further enhance the firm's internal reputation, culture and brand.

Executive Communications

• Collaborate on drafting executive, leadership and business services communications including speaking notes, newsletters, scripts, profiles, presentations, client stories and other items that resonate with firm audiences and drive business objectives.
• Collaborate on content production and promotion for leadership events and reports, strategic plans, partnership admission and more.
• Collaborate on crisis communications matters with external communications people providing internal advice, support, drafting, distribution, measurement and reporting.
• Support executive leaders of internal departments providing communications advice, support, drafting, distribution, measurement and reporting.

Internal Communications

• Foster strong relationships with Markets’ team members and practice stakeholders building trust to understand the businesses and support external initiatives with effective internal communications.
• Create a strategic plan/roadmap that includes:Research on existing internal communications status versus best external practices;Segmentation of internal groups of people defining communications preferences;Internal Comms operations audit (policies, processes, technology etc.) and analysis;Long-term action plan;KPI development and regular reporting schedule.

What You'll Bring:

• University diploma and/or post-secondary studies in communications, public relations or journalism.
• Seven years of direct experience in internal communications.
• Experience within professional services firms is a must.
• Excellent communication skills (oral and written).
• Strong interpersonal skills in order to build trust and relationships with business professionals are also essential due to external profile.
• Bilingualism (French & English) is necessary.
• Positive attitude and enthusiasm.
• Ability to influence and persuade.
• Attention to detail.
• Multitasker.
• Quick problem solver.