Manager, Inmate Records

Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario; Penetanguishene; On-site; CAD 90,000 - 130,000; Full time

Job summary

Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario is seeking a Manager, Inmate Records at Central North Correctional Centre in Penetanguishene, Ontario. You will lead a specialized team responsible for inmate records administration, sentence calculations, court documents, admissions, transfers, and releases, ensuring accuracy and compliance.

You will provide strategic direction, ensure legislative compliance, manage complex custody matters, and build strong

Qualifications

• Demonstrated leadership of teams in a complex, high-security setting.
• Strong knowledge of records management principles and privacy rules.
• Experience interpreting legislation, court orders, and ministry directives.
• Ability to identify operational risks and drive process improvements.
• Proven collaboration with courts, police, legal counsel and justice partners.

Responsibilities

• Lead and oversee inmate records operations, sentence calculations, and related processes to ensure accuracy and compliance.
• Provide leadership and direction to staff, set expectations, coach, and develop talent.
• Interpret and apply applicable legislation, regulations, and policies affecting inmate records and sentence administration.
• Advise management on complex custody and release decisions, handling sensitive cases with sound judgment.
• Foster relationships with internal and external stakeholders to support coordinated operations.
• Monitor records processes, identify enhancements, and mitigate operational and legal risks.

Skills

Leadership

Records management

Legislative interpretation

Risk management

Stakeholder management

Operational excellence

Job description

Are you a people-focused leader who thrives on solving complex problems, interpreting legislation, and ensuring critical decisions are made accurately and on time? Do you have a passion for operational excellence, records management, and leading high-performing teams? If you enjoy working in a fast-paced environment where attention to detail, sound judgment, and collaboration make a real difference, we want to hear from you.

As the Manager, Inmate Records at Central North Correctional Centre, you will lead a specialized team responsible for inmate records administration, sentence calculations, court documentation, admissions, transfers, and releases. You will oversee processes that ensure lawful custody, timely releases, compliance with legislation, and the integrity of institutional operations. Working closely with correctional leaders, courts, police services, legal representatives, and other justice-sector partners, you will provide expert advice, resolve complex cases, drive continuous improvement, and foster a culture of accountability, inclusion, and service excellence.

This is an opportunity to lead meaningful work that directly supports public safety, strengthens confidence in Ontario's correctional system, and helps shape the future of one of the province's largest and most dynamic correctional institutions. Join us and make an impact where precision, leadership, and purpose come together.

Leadership That Makes a Difference

At its core, leadership in the Ontario Public Service (OPS) is about creating positive change for people and communities across Ontario. We're looking for leaders who are authentic, accountable, and courageous. People who bring others together, ask bold questions, and lead with purpose.

About the job

We believe great leadership starts with high standards and strong support. In the OPS, that means showing up with authenticity, acting with integrity, and having the courage to do what's right.

As a leader, you'll shape a team culture that sparks innovation, supports collaboration, and champions inclusion. You'll help build a workplace that is diverse, anti-racist, and accessible, where everyone feels safe, respected, and able to thrive.

You won't be doing it alone. We invest in our leaders through mentorship, learning opportunities, and cross-ministry networks that help you grow your impact and connect with peers across the organization.

Leadership is about impact, and in this role, you'll have the opportunity to make a meaningful one. You will:

• Lead and oversee inmate records operations by managing the administration of inmate records, sentence calculations, court documentation, admissions, transfers, releases, and related records processes to ensure accuracy, security, and compliance.
• Provide leadership and direction to staff by setting expectations, assigning work, coordinating schedules, coaching employees, supporting professional development, and fostering a respectful, inclusive, and high-performing team environment.
• Ensure legislative and policy compliance through the interpretation and application of relevant legislation, regulations, court orders, ministry directives, and institutional policies related to inmate records and sentence administration.
• Manage complex records and custody matters by providing expert guidance on sentencing calculations, legal documents, disclosure requests, inmate movement, and other operational issues that impact lawful custody and release decisions.
• Build and maintain key stakeholder relationships by collaborating with institutional management, courts, police services, legal counsel, justice-sector partners, and other stakeholders to support effective information sharing and coordinated operations.
• Drive operational excellence and risk management by monitoring records processes, identifying areas for improvement, implementing best practices, analyzing trends and reports, and taking proactive steps to mitigate operational, legal, and public safety risks.

Your ability to align your team's efforts with broader organizational goals will be key to your success, and to the success of the people we serve.

Meet Your New Team

Located in Penetanguishene, Ontario, Central North Correctional Centre (CNCC) is a modern, maximum-security correctional facility that plays a critical role in supporting public safety across the province. As one of Ontario's largest correctional institutions, CNCC operates in a fast-paced and dynamic environment where teamwork, professionalism, and operational excellence are essential. Staff work alongside dedicated correctional, healthcare, program, and administrative professionals to support the safe custody, care, and rehabilitation of individuals in conflict with the law. Working at CNCC means being part of a team committed to integrity, accountability, and service excellence while helping to maintain a safe, secure, and respectful environment for staff, inmates, and the community.

Leadership and People Management

• Experience leading and developing teams by setting clear expectations, establishing priorities, and promoting a culture of accountability and high performance.
• Ability to coach, mentor, and support staff through performance management, training, career development, and ongoing feedback.
• Experience managing staffing requirements, workload distribution, scheduling, and operational priorities in a fast-paced environment.
• Demonstrated ability to address employee relations matters, workplace concerns, and conflict resolution while maintaining a respectful and inclusive workplace.

Legislative Interpretation and Decision-Making

• Extensive experience interpreting and applying legislation, regulations, policies, directives, and legal documents within a complex operational environment.
• Ability to analyze court orders, warrants, and sentencing information to ensure accurate custody and release decisions.
• Sound judgment and decision-making skills to resolve complex, sensitive, or contentious cases with significant operational impact.
• Experience providing expert advice and guidance to management and staff on legislative and policy requirements.

Records Management and Operational Excellence

• Strong knowledge of records management principles, procedures, and systems, including maintaining accuracy, confidentiality, and data integrity.
• Experience overseeing records operations to ensure compliance with legislative, operational, and organizational requirements.
• Ability to identify operational risks, implement process improvements, and develop procedures that enhance efficiency and consistency.
• Strong analytical and organizational skills with the ability to manage multiple priorities and maintain attention to detail in a high-volume environment.

Communication and Stakeholder Management

• Exceptional communication skills with the ability to explain complex information clearly and effectively to diverse audiences.
• Experience building and maintaining collaborative relationships with internal and external stakeholders, including justice-sector partners.
• Ability to respond to inquiries, complaints, and sensitive issues with professionalism, diplomacy, and tact.
• Proven ability to collaborate across teams and organizations to support coordinated operations, achieve shared objectives, and deliver high-quality service.