Manager, Information and Dispute Resolution (Designated)

The Government of Nova Scotia; Halifax; On-site; CAD 74,000 - 92,000; Full time

Job summary

The Government of Nova Scotia is seeking a Manager, Information and Dispute Resolution (Designated) in Halifax to lead the Labour Standards Division's information services and dispute resolution work. You will supervise officers, review adjudication work, and ensure timely resolutions while upholding equity and inclusion.

You will apply labour standards legislation, manage complex cases, and drive process improvements to better serve employers and workers in Nova Scotia.

Qualifications

• This role requires a degree in a related field such as law plus several years of relevant experience.
• Experience interpreting, applying, and analyzing legislation, regulations, or policies.
• Strong investigation, research, issue recognition and fact finding skills.
• Ability to multi-task in a fast-paced environment with deadlines and priorities.
• Commitment to equity, diversity, inclusion, and effective collaboration.

Responsibilities

• Provide leadership to ensure information and dispute resolution services are delivered effectively and timely.
• Oversee operations, manage workflow, monitor service quality, and pursue continuous improvement.
• Manage complex complaint files, evaluate evidence, and issue written decisions.
• Lead a team of officers supporting settlement, investigation and adjudication work.
• Foster an inclusive, respectful workplace and promote staff development.

Skills

Analytical skills

Policy interpretation

Investigation skills

People leadership

Communication skills

De-escalation

Education

Degree in related field such as law

Job description

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Manager, Information and Dispute Resolution (Designated)

Competition # :50248

Department:Labour, Skills and Immigration

Location:HALIFAX

Type of Employment:Permanent

Union Status: Exclusion - Non Union - NSPG

Closing Date:11-Nov-26 (Applications are accepted until 11:59 PM Atlantic Time)

Designation Status

This opportunity is designated to applicants that identify as African Nova Scotians, Indigenous People, People of African Decent, Persons with Disabilities, and/or Racialized People.
See the Nova Scotia Government’s Employment Equity Policy for more information, including additional details on the designated groups.

The Labour Standards Division is responsible for the Labour Standards Code and related regulations, which establish the basic rights and responsibilities of provincially regulated employers and workers in Nova Scotia. The legislation provides a dispute resolution mechanism and enforcement tools for addressing complaints under the Code and establishes licensing and registration requirements in relation to the recruitment and hiring of foreign workers.
We help people understand and comply with our legislation and provide a fair, accessible and responsive dispute resolution system.
We know our work can be challenging and often deals with people in difficult situations − we strive to create a welcoming, respectful, safe, supportive, and inclusive workplace culture.

About Our Opportunity

As the Manager, Information and Dispute Resolution, you will play an important leadership role in supporting the effective delivery of inquiry and dispute resolution services within the Labour Standards Division.
In this role, you will lead a team responsible for providing information, resolving disputes, and supporting the administration and enforcement of the Labour Standards Code and regulations. You will oversee day-to-day operations, manage workflow and resources, monitor service quality, and identify opportunities to continuously improve how services are delivered to Nova Scotians.
You will also manage complex complaint files, applying your knowledge of labour standards legislation, regulations, and legal principles to evaluate evidence and make well-reasoned decisions. Your ability to balance operational demands, sound decision-making, and people leadership will help support fair, timely, and consistent services for employers and workers.
This is an opportunity for an experienced leader who enjoys solving complex problems, developing people, and contributing to quality public service.

Primary Accountabilities

As the Manager, you will provide leadership and operational oversight to ensure information and dispute resolution services are delivered effectively, consistently, and in a timely manner.
Your key responsibilities will include:

• Manage complaint intake, assignment and workflow in the division, monitor key performance indicators and recommend and implement changes to support continuous process improvement.
• Manage a team of officers and provide effective guidance to support their settlement, investigation and adjudication work.
• Review and provide feedback on officers’ written adjudication work ensuring their investigation work is complete, they have correctly applied the legislation and their decision is sound.
• Manage a small caseload of complex files, conduct thorough investigations in an impartial, fair and timely manner, make findings of fact and legal findings, and issue written reasoned decisions.
• Promote a safe, supportive, inclusive, and welcoming workplace that values diversity, fosters employee recognition and encourages employee development and engagement.
  

Through your leadership and sound judgement, you will help promote consistent administration of labour standards legislation, fair dispute resolution, quality decision-making, and effective service to Nova Scotia employers and workers.

Qualifications and Experience

You have a degree in a related field such as law plus several years of relevant experience.
You demonstrate relevant experience in interpreting, applying, and analyzing legislation, regulations, or policies. You have well developed investigation related skills with experience in areas such as research, issue recognition, and fact finding. You have an aptitude for dealing with complex issues, strong analytical skills, tact and diplomacy, and capacity for decisive action.
You are a motivational leader who embraces the values of kindness, integrity, accountability, personal learning and growth, respect, innovation, and collaboration. You apply the concepts of equity, diversity, and inclusion to all areas of your work and support your team and colleagues to do the same.
You have well-developed planning and organizational skills with the ability to multi-task and adapt in a fast-paced environment with competing priorities and deadlines. You are a problem solver and innovator who generates, promotes, and implements new ideas, and resolves concerns. You have excellent communication skills, both oral and written, and use these skills to foster effective relationships with others, including collaborative relationships to achieve common goals.
You have experience dealing with frustrated and upset individuals and can deescalate situations by seeking to understand others’ perspectives, remaining calm and respectful, and communicating effectively.

Assets considered for this position:

• In addition to being fluent in English, you are also fluent in another language such as Spanish, Mandari, Arabic, Korean or French.

We will assess the above qualifications and experience using tools such as assessments, presentations, interviews, reference checks, etc.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Based on the employment status, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan , Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees .

Working Conditions

• Normal work week is 35 hours/week, 7 hours/day
• May be required to work overtime on occasion
• The position requires a valid driver's licence and the ability to travel occasionally as necessary.
  

What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths
• A dynamic, client-focused office environment where service excellence and teamwork are our focus.
  

Pay Grade:EC 10

Salary Range:$3,247.28- $4,059.12Bi-Weekly

Employment Equity Statement: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians, Persons of African Descent, Racialized Persons, Persons with Disabilities, 2SLGBTQIA+ Persons and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

Accommodation Statement: We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at [e-mail].

Current government employees may access this posting through the link below:

PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

If you are receiving a pension from the Nova Scotia Public Service Superannuation Plan (PSSP) or any related plans, you cannot receive pension payments while contributing to the same plan. If you accept a position that requires PSSP contributions, your pension payments must be stopped. Please contact the Nova Scotia Pension Services Corporation for more information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concernsmay be directed to [e-mail].