Information and Early Resolution Officer (Clerk 4)

The Government of Nova Scotia; Halifax; On-site; CAD 55,000 - 61,000; Full time

Benefits offered by this job

Defined Benefit Pension Plan

Health

Dental

Life Insurance

Disability Insurance

Vacation

Employee Assistance Program

Job summary

The Government of Nova Scotia is seeking an Information and Early Resolution Officer (Clerk 4) in Halifax to assist the public with information about the Code and regulations and to process recruiter licences and employer registrations.

Reporting to the Manager, Foreign Worker Program, you will manage high volumes of inquiries, perform data entry, administer self-audits, and facilitate early resolution of complaints with professionalism and empathy.

Qualifications

• You have High School Education plus five years of related experience in an office or professional environment.
• An acceptable equivalent combination will be considered.
• You have good interpersonal and communication skills and a proven ability to explain complex information in a way that people can easily understand.
• You have experience dealing with frustrated and upset individuals and can deescalate situations by seeking to understand others’ perspectives, showing empathy, and remaining calm and respectful.
• You demonstrate an understanding of, and commitment to, equity, diversity, and inclusion.
• You are conscientious about – and accurate with – your work and have well developed time management and organizational skills to effectively manage competing priorities in a busy work environment.
• You are comfortable using Microsoft applications including Excel and Outlook and effectively use these tools to help you work more efficiently.
• You are a critical thinker and problem solver who takes initiative to identify opportunities to improve the way things are done.
• You consistently maintain a respectful, professional, and courteous manner with colleagues and clients.
• You are flexible and adaptable and demonstrate a willingness to take on any task required to help the team provide timely quality service to the public.
• Assets for this role include: In addition to English, you are fluent (verbal and written) in other languages such as Spanish, Hindi, Punjabi, Chinese or Korean.
• Experience applying policies/legislation/regulations.

Responsibilities

• Respond to a high volume of phone and email inquiries, ensuring clear, accurate and consistent information is provided about our legislation and complaint process.
• Process recruiter licence and employer registration applications in accordance with established guidelines.
• Administer self-audits to assess employers’ compliance with the legislation.
• Perform data entry and other administrative functions in relation to the licensing and registration process.
• Facilitate early resolution of complaints, which involves discussing the complaint with the parties and exploring whether the matter can be resolved without an investigation.

Skills

Interpersonal skills

Communication skills

Deescalation

Time management

Organizational skills

Critical thinking

Problem solving

Flexibility

Empathy

Equity, diversity & inclusion

Education

High School Education

Tools

Microsoft Excel

Microsoft Outlook

Job description

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Information and Early Resolution Officer (Clerk 4)

Competition # : 50247

Department:Labour, Skills and Immigration

Location:HALIFAX

Type of Employment:Permanent

Union Status: NSGEU - NSPG

Closing Date:08-Nov-26 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

The Department of Labour, Skills and Immigration works to provide fairness, safety and prosperity for all Nova Scotians by helping them live, learn and work to their highest potential. We have a staff of more than 500 employees working from offices throughout Nova Scotia. Together we are responsible for workplace safety, fire safety, pensions, apprenticeship, adult education, and many other facets of everyday life.

About Our Opportunity

As an Information and Early Resolution Officer you will be responsible for providing the public with information about the Code and regulations. You will assist in processing recruiter licence and employer registration applications. As well, you will support the division’s audit and complaint resolution functions.

This position reports to the Manager, Foreign Worker Program.

Primary Accountabilities

In this role you will:

• Respond to a high volume of phone and email inquiries, ensuring clear, accurate and consistent information is provided about our legislation and complaint process.
• Process recruiter licence and employer registration applications in accordance with established guidelines.
• Administer self-audits to assess employers’ compliance with the legislation.
• Perform data entry and other administrative functions in relation to the licensing and registration process.
• Facilitate early resolution of complaints, which involves discussing the complaint with the parties and exploring whether the matter can be resolved without an investigation.

Qualifications and Experience

You have High School Education plus five years of related experience in an office or professional environment. An acceptable equivalent combination will be considered. You have good interpersonal and communication skills and a proven ability to explain complex information in a way that people can easily understand. You have experience dealing with frustrated and upset individuals and can deescalate situations by seeking to understand others’ perspectives, showing empathy, and remaining calm and respectful. You demonstrate an understanding of, and commitment to, equity, diversity, and inclusion. You are conscientious about − and accurate with − your work and have well developed time management and organizational skills to effectively manage competing priorities in a busy work environment. You are comfortable using Microsoft applications including Excel and Outlook and effectively use these tools to help you work more efficiently. You are a critical thinker and problem solver who takes initiative to identify opportunities to improve the way things are done. You consistently maintain a respectful, professional, and courteous manner with colleagues and clients. You are flexible and adaptable and demonstrate a willingness to take on any task required to help the team provide timely quality service to the public. Assets for this role include:

• In addition to English, you are fluent (verbal and written) in other languages such as Spanish, Hindi, Punjabi, Chinese or Korean.
• Experience applying policies/legislation/regulations.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan , Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees .

What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths

Pay Grade: CL 22

Salary Range: $2,123.03- $2,348.18Bi-Weekly

Employment Equity Statement: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians, Persons of African Descent, Racialized Persons, Persons with Disabilities, 2SLGBTQIA+ Persons and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

Accommodation Statement: We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require accommodation throughout the recruitment process, please contact us at [e-mail].

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates.PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

If you are receiving a pension from the Nova Scotia Public Service Superannuation Plan (PSSP) or any related plans, you cannot receive pension payments while contributing to the same plan. If you accept a position that requires PSSP contributions, your pension payments must be stopped. Please contact the Nova Scotia Pension Services Corporation for more information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concernsmay be directed to [e-mail].