Manager, Immigration Services

Simon Fraser University; Burnaby; Hybrid; CAD 75,000 - 95,000; Full time

Job summary

A leading research university in Burnaby is seeking a Manager, Immigration Services to oversee the immigration support for its international student body. You will lead a team of advisors, manage complex cases, and ensure compliance with immigration laws. The ideal candidate has a bachelor's degree and significant experience in international education programming. This role offers competitive benefits and a hybrid work model.

Benefits

4 weeks vacation

Hybrid-work program

Employer paid pension plan

On-campus tuition waiver

Professional development funds

Qualifications

• Five years of related experience in international education programming and student advising.
• Must be a member in good standing of the College of Immigration and Citizenship Consultants.

Responsibilities

• Oversee a team of International Student Advisors and Immigration Specialists.
• Maintain an international student advising caseload of complex cases.
• Monitor changes to government and university policies.

Skills

Excellent knowledge of Canadian immigration law

Interpersonal skills

Organizational skills

Analytical skills

Problem-solving skills

Communication skills

Leadership skills

Education

Bachelor's degree in Business Administration or related discipline

Job description

Overview

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

International Services for Students provides holistic programs and services to support the international, newcomer and refugee student experience at SFU and manages the University's Study Abroad Programs (formal exchange, study abroad, faculty-led field schools) with over 130 partners around the globe to facilitate transformative international and intercultural learning opportunities for SFU students.

The Manager, Immigration Services oversees a team of International Student Advisor, Immigration Specialists and is responsible for maintaining the highest standard of immigration and other non-academic advising services for SFU's international student body across all three campuses. The Manager will maintain an international student advising caseload of complex cases. The role analyses data on relevant enrollment and immigration trends, monitors changes to government and university policies, amendments to legislation and regulatory requirements, and recommends changes to current practices and protocols to support decision making.

Qualifications

• Bachelor's degree in Business Administration, or a related discipline, and five years of related experience in areas such as in international education programming and student advising, or an equivalent combination of education, training, and experience.
• Must be a member in good standing of the College of Immigration and Citizenship Consultants CICC as a Regulated Canadian Immigration Consultant or Regulated International Student Immigration Advisor RCIC/RISIA.
• Excellent knowledge of Canadian immigration law, regulations, and policies, relevant university policies and provincial legislation as they pertain to international students and their accompanying family members.
• Demonstrated ability to supervise, lead and coach staff.
• Excellent interpersonal, organizational, analytical, problem-solving, communication, interview, and intercultural skills.
• Knowledge of international student concerns related to study, work, immigration and well-being and the post-secondary student lifecycle and service needs from new student to alumni.

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Administrative & Professional Staff Association (APSA):

• 4 weeks’ vacation (prorated for the first year)
• Hybrid-work program for eligible positions
• Employer paid defined benefit pension plan
• On-campus tuition waiver for employees and their immediate family members
• Off-campus tuition reimbursements and professional development funds
• And more! View our benefits brochure

Additional Information

Please note that the job description for this position is under review.

Please include your cover letter and resume in one attachment.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to ensuring that the application and interview process is accessible to all applicants. If you require any assistance or accommodations, please contact [e-mail].