Manager Ground Operations Data and Systems

International Air Transport Association (IATA); Montreal (administrative region); On-site; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible work arrangements

Travel benefits

Birthday day off

Equal pay

Job summary

International Air Transport Association (IATA) in Montreal seeks a senior data, BI and governance expert to lead data quality, integration and reporting across enterprise platforms. You will drive data pipelines, define KPIs and support data-driven decisions for Ground Operations and analytics teams.

Applicants should have 7+ years in data governance, BI and data integration, with hands-on experience in SQL, Python, Power BI, Snowflake and Collibra, translating business needs into meaningful

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, Data/Business Analytics, or related field.
• 7+ years of experience in data governance, data integration, BI or related areas.
• Strong understanding of BI, analytics, data platforms, and UAT to drive outcomes.
• Hands-on experience with Jira/Confluence is a plus, plus data environments and catalog tools.

Responsibilities

• Lead data quality and data governance initiatives across platforms.
• Define business requirements for dashboards and KPIs, enabling performance tracking.
• Drive data pipelines and integration across data warehouses and systems.
• Collaborate with vendors and technical teams to deploy data solutions.
• Identify opportunities to automate processes using data and analytics.

Skills

Analytical skills

Data governance

Problem solving

Business acumen

Education

Bachelor’s or Master’s in CS, Engineering, Data/Business Analytics

Tools

SQL

Python

Power BI

Snowflake

Collibra

Job description

Contract Duration

At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives and skills of our employees. We also care about our employees’ wellbeing, and we provide flexible work arrangements, travel benefits, family-friendly policies, equal pay and a day off on your birthday. We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about. We encourage you to join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process. IATA is more than a trade association; it is a vision of a better future for air travel.

Employment Type: Permanent

Contract Duration

At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives and skills of our employees. We also care about our employees’ wellbeing, and we provide flexible work arrangements, travel benefits, family-friendly policies, equal pay and a day off on your birthday. We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about. We encourage you to join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process. IATA is more than a trade association; it is a vision of a better future for air travel.

About The Team You Are Joining

The Ground Operations team drives global development, implementation and adoption of the standards and best practices for ground and baggage operations. The area of work includes safety, innovation, efficiency, and sustainability. Our team is results-driven, energetic, and hardworking, consisting of junior and senior talents with extensive operational, baggage, safety, audit, and leadership experience.

What Your Day Would Be Like

You will report to the Senior Manager GSE Management and Ramp Automation, and you will:

• Act as the Ground Operations Data Steward by managing data quality, coordinating the resolution of data warehouse issues, and ensuring the integrity, consistency, and availability of business data.
• Monitor data pipelines to identify issues, ensure stability, and continuously improve data and analytics processes.
• Drive the integration of data across multiple business systems and data warehouses, using SQL, Snowflake, and data catalog tools (e.g., Collibra) to retrieve, validate, and govern data.
• Define business requirements for Power BI dashboards, translating business needs into meaningful KPIs and metrics that enable performance tracking, benchmarking, and actionable business insights.
• Drive effective use, maintenance, and enhancement of multiple Ground Operations tools and systems (e.g. Salesforce, Intelex) with the ability to connect the dots across data, processes, and technologies to enable integrated solutions.
• Document data flows, business rules, and system dependencies to ensure transparency, consistency, and maintainability of solutions.
• Define and implement system enhancements by gathering business requirements, conducting user acceptance testing (UAT), and supporting deployment with business owners, vendors, and technical teams.
• Identify and drive opportunities to improve and automate Ground Operations processes using data, AI, machine learning, and emerging technologies.

We would love to hear from you if

Requirements

• A Bachelor’s or Master’s degree in Computer Science, Engineering, Data /Business Analytics, or a related field
• Minimum 7 years of experience, of which at least 3 in systems administration, data integration, data governance, and business intelligence
• Strong understanding of BI, analytics, data platforms, and user testing (UAT) to drive measurable outcomes
• Hands‑on experience with Jira, Confluence, SQL, Python, Power BI, Snowflake, and enterprise data environments, as well as data governance and catalog tools such as Collibra
• Experience with translating business requirements into meaningful reports and visualizations
• Familiarity with audit management, audit planning, documentation management, business social platforms, and Salesforce is considered an asset.
• Strong analytical and problem‑solving skills, combined with business acumen and attention to detail.

Travel Required: N