Manager - Global Client Group - Account Management

American Express Global Business Travel; Toronto; On-site; CAD 125,000 - 232,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Professional development programs

Inclusive culture

Job summary

American Express Global Business Travel seeks a Manager, Global Client Group to lead the execution of client servicing strategies for key accounts. This role focuses on analytics, program optimization, and strategic problem solving to enhance client outcomes.

You will negotiate with clients, mentor decision makers, and coordinate mitigation actions with service delivery leaders across time zones, including travel up to 20% of the time.

Qualifications

• Extensive customer/client facing experience globally.
• 4-5 years in account/client management or leadership within travel.
• Data-driven, analytical approach to client travel programs.
• Strong understanding of customer satisfaction and operating costs.

Responsibilities

• Getting results through client negotiations
• Influencing key client decision makers through effective communication and mentorship
• Identify risks to the portfolio and coordinate mitigating actions with leaders
• Optimize and drive premium revenue for top client in a dedicated environment
• Travel 15%–20% and work with East Coast US and Europe time zones

Skills

Client management

Negotiation

Strategic thinking

Analytics

Cross-functional leadership

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Manager, Global Client Group is a strategic leader within the Amex GBT organization, responsible for owning the execution of our client servicing strategy for clients. Is an innovative leader, strategic problem solver with a focus on analytics and program optimization.

What You’ll Do:

• Getting results through client negotiations
• Positively influencing the key client decision makers through effective communication and strategic mentorship
• Proactively recognize risks to the portfolio, identify an action plan, and proactively coordinate mitigating actions with Service Delivery Leaders
• Responsible for optimizing, improving, and driving premium revenue for one of the top clients in the GCG Financial Services vertical in a dedicated environment
• Travel - (15% - 20% of time) , work with East Coast US and Europe time zones

What We’re Looking For:

• Extensive customer/client facing experience globally
• 4-5 year’s account / client management, consulting or procurement leadership experience required within the travel industry
• Proven capability to deliver a data-driven, analytical approach to the client’s travel program in a consultative manner as the subject matter authority
• Must possess a solid understanding of principles and key drivers of both customer satisfaction and operation expense
• Demonstrated ability to understand broad issues and capitalize on global market conditions impacting customers’ travel program, along with strong knowledge of the marketplace, is required
• Strong business and financial competence and the proven ability to get results and achieve targets are required
• Proven innovative problem-solving abilities and decision making skills required, in addition to project management, prioritization, and planning skills
• Strong negotiation skills required, including proficiency in handling objections and reaching mutually beneficial solutions
• Must possess the ability to influence internally and externally, and be able to drive decisions across an organization
• Knowledge of Amex GBT products/services and their distinct value are preferred. Travel Management Experience preferred

Location

United States

The US national base salary range for this position is from

$88,200.00 - $163,800.00

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus, which rewards participants based on company and individual performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.