Manager, Fraud Program Change Management

Scotiabank; Toronto; On-site; CAD 100,000 - 150,000; Full time

Job summary

Scotiabank is seeking a Manager, Fraud Program Change Management to lead the change strategy for fraud initiatives in Canada. You will partner with product, technology, analytics, and risk teams to ensure adoption, readiness, and effective implementation across Fraud Operations.

The role emphasizes clear communications, training design, and executive updates, with a focus on reducing risk and enhancing operational efficiency. Toronto-based with a strong bank-wide impact.

Qualifications

• Post-secondary education in business, communications, organizational change management, finance, risk management, technology, or related field; equivalent experience considered.
• Five+ years of change management, program delivery, project management, or technology-enabled change in financial services.
• Strong change management practices: stakeholder impact, comms planning, training support, adoption measurement and sustainment.

Responsibilities

• Lead change management planning and execution for fraud program initiatives and platform modernization.
• Develop integrated change strategies, engagement plans, training approaches, and adoption roadmaps.
• Assess stakeholder impacts across Fraud Operations, Technology, Analytics, Compliance, and Risk.
• Translate changes into practical communications, leaders updates, and training content.

Skills

Change management

Stakeholder engagement

Communication

Training

Adoption planning

Project management

Fraud domain knowledge

Risk management

Financial services

Education

Post-secondary education in business or related field

Tools

PowerPoint

Word

Excel

Teams

SharePoint

Jira

Confluence

Power BI

Job description

Please be advised that our Careers site will be unavailable from November 28 at 12am ET to November 29 12am ET for scheduled system maintenance.

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As the Manager, Fraud Program Change Management within Global Fraud Management, you will support the successful delivery and adoption of fraud-related initiatives that strengthen fraud prevention, detection, monitoring, investigations , reporting, controls, and operational effectiveness. You will translate program changes into clear stakeholder engagement, communications, training, readiness, and adoption strategies while ensuring initiatives are delivered in compliance with governing regulations, internal policies, risk appetite, and business control expectations.

Is this role right for you? In this role, you will:

• Lead change management planning and execution for fraud program initiatives, including technology enhancements, process changes, data initiatives, control uplift, reporting improvements, operating model changes, and platform modernization.
• Develop and maintain integrated change strategies, stakeholder engagement plans, communication plans, training approaches, readiness checklists, adoption plans, and post-implementation support models.
• Assess stakeholder impacts across Fraud Operations, business lines, Technology, Analytics, Compliance, Operational Risk, Knowledge Management, Training, and other control partners.
• Translate complex fraud, technology, process, and control changes into clear, business-ready communications, implementation materials, leadership updates, FAQs, huddle guides, user guides, and training content.
• Partner with program leads, product owners, business analysts, technology teams, and operational leaders to embed change management activities into delivery plans, milestones, governance routines, and implementation playbooks.
• Support operational readiness by coordinating readiness criteria, implementation dependencies, user acceptance support, business sign-offs, procedures, training completion, communication deployment, and go-live support.
• Facilitate working sessions, stakeholder reviews, impact assessments, and change forums to build alignment, surface risks, resolve issues, and drive adoption across impacted teams.
• Monitor adoption, feedback, risks, issues, change saturation, training effectiveness, stakeholder readiness, and benefits realization; provide clear updates and recommendations to senior management.
• Maintain strong relationships with internal and external partners to ensure changes are practical, well communicated, risk aware, and aligned to customer, employee, operational, regulatory, and control outcomes.
• Contribute to a strong risk culture by ensuring day-to-day activities align with the Bank’s risk appetite, compliance obligations, conduct expectations, and business control standards.
• Champion a high-performance environment and contribute to an inclusive, collaborative, and continuous improvement-oriented work environment.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• Post-secondary education in business, communications, organizational change management, finance, risk management, technology, or a related field; equivalent experience will also be considered.
• Five or more years of related experience in change management, program delivery, project management, business transformation, fraud management, financial services, risk management, operations, or technology-enabled change.
• Strong understanding of change management practices, including stakeholder impact assessments, communication planning, training support, adoption measurement, readiness tracking, and sustainment planning.
• Experience supporting complex, cross-functional initiatives across business, operations, technology, analytics, risk, compliance, legal, and control functions.
• Working knowledge of fraud prevention, detection, investigations, case management, fraud monitoring platforms, reporting, operational controls, or financial crime processes is an asset.
• Ability to translate complex business, technology, regulatory, and operational changes into clear, practical, and audience-appropriate materials.
• Strong facilitation, stakeholder management, influencing, negotiation, and relationship-building skills, with the ability to build alignment across diverse teams and senior stakeholders.
• Excellent verbal and written communication skills, including the ability to prepare concise executive updates, presentations, training content, leadership talking points, implementation guides, and adoption summaries.
• Strong analytical, problem-solving, prioritization, and decision-making skills, with comfort managing ambiguity, competing priorities, and accelerated timelines.
• Proficiency with Microsoft Office tools, including PowerPoint, Word, Excel, Teams, and SharePoint; experience with Jira, Confluence, Visio, Power BI, or similar delivery and reporting tools is an asset.
• Change management certification, project management certification, agile delivery experience, or financial services transformation experience is an asset.

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development.
• An organization committed to making a difference in our communities — for you and our customers.
• A competitive rewards program that includes an annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.
• Diversity, Equity, Inclusion & Allyship — We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow, and participate through our various Employee Resource Groups, which span diverse communities and backgrounds.
• Accessibility and Workplace Accommodations — We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here.

We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.