Fraud Business Analyst

Scotiabank; Toronto; On-site; CAD 65,000 - 95,000; Full time

Benefits offered by this job

Annual bonus

Flexible vacation

Comprehensive benefits start on day 1

Accessibility and accommodations

Job summary

Scotiabank is seeking a Fraud Business Analyst in Toronto to support fraud management initiatives across monitoring, controls, and technology-enabled improvements. You will analyze business needs, document requirements, and help implement changes with operations, analytics, and IT teams.

You will lead readiness activities, assist with testing, and monitor data quality while staying aligned with risk and regulatory expectations.

Qualifications

• Experience in fraud prevention, detection, monitoring, investigations, or related controls.
• Ability to document requirements, processes, test scenarios, and implementation plans.
• Strong communication and stakeholder management capabilities.
• Comfort working with data, reports, dashboards, and data quality issues.
• Knowledge of risk management practices and regulatory expectations.
• Experience with project delivery or technology-enabled process improvement is a plus.

Responsibilities

• Analyze fraud monitoring requirements and risks to define clear requirements and solutions.
• Document current and future state processes, workflows, and operations for fraud initiatives.
• Support intake, prioritization, and delivery of fraud-related technology and process changes.
• Collaborate with fraud operations, analytics, technology, and business partners on design and testing.
• Lead readiness activities, including stakeholder engagement, planning, and training support.
• Assist UAT by developing test scenarios, coordinating sign-off, and tracking defects.
• Investigate data quality issues, system defects, and process exceptions.
• Prepare concise updates and recommendations for management and cross-functional stakeholders.
• Maintain awareness of fraud trends and regulatory expectations relevant to the role.

Skills

Fraud prevention

Stakeholder management

Data analysis

Process improvement

Documentation

Communication

Education

Post-secondary education in business, finance, risk management, technology, data analytics

Tools

Excel

Power BI

CRM systems

Case management tools

Job description

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Title: Fraud Business Analyst

Requisition ID: 271423

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Fraud Business Analyst supports the successful delivery of fraud management initiatives by analyzing business needs and fraud monitoring requirements, supporting operational readiness, and helping implement fraud controls, process improvements, and technology-enabled solutions. The role works closely with Fraud Program Management, Fraud Operations, Analytics, Technology, business lines, and control partners to strengthen fraud prevention, detection, monitoring, and resolution capabilities while improving operational efficiency and the client experience.

IS THIS ROLE RIGHT FOR YOU? IN THIS ROLE, YOU WILL:

• Analyze fraud monitoring requirements, business needs, fraud risks, operational pain points, and control gaps to define clear requirements and recommended solutions.
• Document business requirements, current-state and future-state processes, user stories, workflows, procedures, and operational impacts for fraud initiatives.
• Support the intake, assessment, prioritization, and delivery of fraud-related initiatives, including technology enhancements, process changes, data enrichment, reporting improvements, and control uplift activities.
• Work with Fraud Operations, Analytics, Technology, and business partners to support solution design, testing, implementation, and post-implementation support.
• Participate in business readiness activities, including stakeholder engagement, implementation planning, communications, training support, knowledge management updates, and go-live readiness tracking.
• Support user acceptance testing by developing or reviewing test scenarios, coordinating business sign-off, tracking defects, and validating that solutions meet business and fraud control requirements.
• Investigate, analyze, and help resolve operational issues, data quality concerns, reporting gaps, system defects, and process exceptions.
• Prepare concise updates, analysis, issue summaries, and recommendations for management and cross-functional stakeholders.
• Maintain awareness of fraud trends, risk management practices, fraud controls, regulatory expectations, technology changes, and internal policies relevant to the role.
• Contribute to a strong risk culture by ensuring day-to-day activities align with the Bank’s risk appetite, compliance obligations, conduct expectations, and control standards.

DO YOU HAVE THE SKILLS THAT WILL ENABLE YOU TO SUCCEED IN THIS ROLE? WE’D LOVE TO WORK WITH YOU IF YOU HAVE:

• Post-secondary education in business, finance, risk management, technology, data analytics, or a related field; equivalent work experience may be considered.
• 2+ years of experience in business analysis, fraud management, banking operations, project delivery, risk management, or technology-enabled process improvement.
• Strong understanding of fraud prevention, detection, monitoring, investigations, operational controls, or financial services processes is an asset.
• Experience documenting business requirements, process maps, test scenarios, implementation plans, procedures, or operational readiness materials.
• Ability to analyze complex issues, identify root causes, assess impacts, and recommend practical solutions.
• Strong written and verbal communication skills, with the ability to produce clear documentation and concise management updates.
• Strong stakeholder management, influencing, facilitation, and collaboration skills.
• Comfort working with data, reporting, dashboards, system outputs, and data quality issues.
• Proficiency with Microsoft Office tools; experience with workflow, case management, fraud monitoring, analytics, or project management tools is an asset.

WHAT’S IN IT FOR YOU?

• A rewarding career path with diverse opportunities for professional development.
• An organization committed to making a difference in our communities — for you and our customers.
• A competitive rewards program that includes an annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.
• Diversity, Equity, Inclusion & Allyship — We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and embraced through bias‑free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow, and participate through our various Employee Resource Groups (ERGs), which span diverse gender identities, ethnicities, races, ages, abilities, and veteran statuses.
• Accessibility and Workplace Accommodations — We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, we thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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