Manager, Franchise Performance, Tim Hortons, Canada East

Restaurant Brands International; Debert; On-site; CAD 85,000 - 120,000; Full time

Benefits offered by this job

Pension matching

Health benefits

Short- and long-term disability

Parental leave program

Telehealth

Employee Assistance Program

Discounted Gym Memberships

Job summary

Restaurant Brands International is seeking a Manager, Franchise Performance to support Moncton, NB. You’ll partner with Owners and Managers to improve restaurant performance across operating, financial, and guest experience metrics.

Reporting to the Area Franchise Lead, you’ll review financials, implement initiatives, and coach teams to meet standards while traveling within the region and maintaining flexible hours.

Qualifications

• 3+ years’ operational experience with P&L responsibility, preferably multi-unit.
• University degree in business, hospitality or related field.
• Strong business and financial acumen with growth mindset.
• Ability to build relationships and drive results with Owners/Managers.
• Analytical thinker who identifies issues and evidence-based solutions.
• Clear written and verbal communication across audiences.
• Willingness to travel (50–70%) within the region; flexible schedule.
• Valid driver’s license and driving record within provincial guidelines.

Responsibilities

• Acts as a business consultant and coach to Owners and Managers on operations and finances.
• Reviews operating reports, audits, and collaborates on improvement plans.
• Analyzes financial performance and develops solutions with Owners/Managers.
• Conducts regular P&L and balance sheet reviews with stakeholders.
• Ensures new initiatives are implemented to support sales growth.
• Represents the Tim Hortons Brand/Business in all dealings.

Skills

P&L ownership

Operational leadership

Business development

Relationship building

Financial analysis

Communication clarity

Travel willingness

Team collaboration

Education

University degree in business or related field

Job description

Ready to make your next big professional move? Join us on our journey to achieve our big dream of buildingthe most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world’s largest quick service restaurant companies with nearly$45 billionin annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world’s most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Our Opportunity:

Restaurant Brands International is looking for a Manager, Franchise Performance to join our team supporting the Moncton, New Brunswick area. Reporting to the Area Franchise Lead, the Manager, Franchise Performance (MFP) is a key partner and consultant for our Restaurants. The MFP reviews and analyzes Restaurant operating, financial, and business information and works collaboratively with Owners and Managers to improve overall results in these areas while ensuring Restaurants meet business and operating standards and guidelines. The MFP is the primary communication link between TDL and the Restaurant Owners and Managers within their district.

Roles and Responsibilities:

• Acts as a business consultant and coach to Owners and Managers on all aspects of their restaurants (business and financial results, effective operations, Team Member engagement, Guest satisfaction and loyalty)

• Reviews all Restaurant Operating reports and audits, analyzes the information and determines appropriate solutions in collaboration with Owners and Managers

• Reviews Restaurants’ financial, business and operating performance, finds opportunities to improve performance, and works collaboratively with Owners and Managers to develop solutions to strengthen performance

• Conducts regular financial (P&L, Balance Sheet) reviews with Owners and Managers

• Ensures all new initiatives (e.g. product launches, technology initiatives, process improvements, marketing and promotional programs and openings and renovations) are well implemented in order to support sales growth

• Is a Tim Hortons Brand/Business Ambassador at all times

Required Qualifications and Skills:

• 3+ years’ operational experience with P&L responsibility, preferably multi-unit experience in a national, franchise, high growth consumer or retail-based business

• University degree in business, hospitality or a related field

• Strong business and financial acumen and business development capabilities

• Ability to establish and build effective relationships and to work collaboratively with others (Owners, Colleagues) to set and achieve goals

• Ability to analyze and interpret information, identify issues and their causes, and use good judgment in making decisions to resolve issues

• Ability to communicate clearly and effectively in different forms and with different audiences

• Willingness to travel (50-70%) within the region and flexibility with schedule to accommodate operational needs which includes evenings and weekends.

• Valid driver’s license and driving record within provincial guidelines.

Benefits:

• Pension matching

• Health benefits (medical, dental)

• Short- and long-term disability

• Comprehensive global paid parental leave

• Telehealth

• Employee Assistance Program

• Discounted Gym Memberships

This position is eligible to participate in the Company’s annual discretionary bonus plan, subject to the terms and conditions of the incentive program, based on individual and company performance metrics. This position may also be eligible for additional compensation in the form of equity grants pursuant to the Company’s long-term incentive plan.

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, and regulations. RBI’s policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.