Manager, Franchise Performance - Ottawa

Subway; Ottawa; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Insurance Plans

401k

Competitive Bonus

Mobility Allowance

Tuition Reimbursement

Company Holidays

Employee Resource Groups

Volunteering time

Job summary

Subway is seeking a proactive Franchise Performance Consultant to support a portfolio of restaurants across Ottawa and surrounding areas. The role partners with franchisees to boost sales, profitability, and brand execution while traveling within the territory to coach operators and conduct visits.

The ideal candidate will have 5+ years in multi-unit quick-service or related fields, strong P&L and data-analysis skills, and the ability to influence without direct authority.

Qualifications

• 5+ years in multi-unit quick-service, fast casual, or related field operations.
• Strong business acumen with P&L, sales trends, and margin improvement experience.
• Proven ability to lead, coach, and influence operators and franchisees.
• Ability to translate data and field observations into actionable plans.
• Excellent communication, relationship-building, and problem-solving skills.

Responsibilities

• Manage an assigned territory of Subway restaurants and serve as a trusted business partner to franchisees.
• Review sales, financial, operational, and performance data to identify improvement opportunities.
• Partner with franchisees to create action plans that improve sales, profitability, guest experience, operations, and brand execution.
• Conduct regular restaurant visits to assess operations, food safety, standards, and overall performance.
• Coach franchisees on programs, technology tools, marketing initiatives, and operational improvements.
• Support new restaurant openings, remodels, ownership transitions, and other market development activities.
• Collaborate with internal teams to support franchisee success and market performance.

Skills

Business acumen

Franchise operations

Field leadership

Relationship building

Data analysis

Problem solving

Communication

Education

Undergraduate degree in Business

Tools

Microsoft Excel

Job description

Ready to build what's next with one of the world's most iconic brands?

Why Join Subway?

At Subway, we are not standing still. We are building. This is a business focused on what matters most: growing franchisee profitability, strengthening our brand and creating long-term value. The people who thrive here are the ones who want to make a real impact. You will not just do the work. You will shape it.

We move fast. We think like owners. We make decisions that matter. We hold ourselves to a high standard because what we do directly impacts thousands of franchisees around the world. If you bring energy, accountability and a bias for action, you will fit right in. We take the work seriously, but we also know the best results come from teams that support each other, celebrate wins and show up ready to build something better every day. This is your chance to be part of what's next.

About The Role

The Consultant, Franchise Performance position is an important and impactful field-based role responsible for supporting a portfolio of franchise Subway restaurants within an assigned territory. This role partners directly with franchisees to seek opportunities to improve overall restaurant performance, increase sales, support profitability, strengthen operations, and ensure consistent execution of brand standards. The ideal candidate enjoys working in the field, building relationships, using data to solve business challenges, and coaching operators to improve results. This role requires frequent travel, strong business acumen, and the ability to influence others without direct authority.

Responsibilities Include But Not Limited To

Manage an assigned territory of franchise restaurants and serve as a trusted business partner to franchisees.

Review sales, financial, operational, and performance data to identify improvement opportunities.

Partner with franchisees to create action plans that improve sales, profitability, guest experience, operations, and brand execution.

Conduct regular restaurant visits to assess operations, food safety, standards, and overall performance.

Coach franchisees on company programs, best practices, technology tools, marketing initiatives, and operational improvements.

Support new restaurant openings, remodels, ownership transitions, and other market development activities.

Collaborate with internal teams to support franchisee success and market performance.

Required Qualifications

Undergraduate degree in Business, Hospitality, Restaurant Management, or a related field, or equivalent practical experience.

5+ years of experience in multi-unit quick-service restaurant, fast casual, foodservice, hospitality, retail, franchise, field operations, business consulting, or a related operational leadership role; quick-service restaurant, fast casual, or foodservice experience strongly preferred.

Strong business acumen, including experience with profit-and-loss performance, sales trends, cost drivers, margin improvement, and influencing positive financial outcomes.

Demonstrated ability to lead, coach, and influence operators, managers, franchisees, business owners, or field teams to improve performance, strengthen accountability, and drive behavior change.

Ability to assess business performance with nuance, identify root causes, and translate data and field observations into practical action plans.

Strong communication, relationship-building, problem-solving, and influencing skills.

Ability to work independently in a field-based role and manage multiple priorities across a territory.

Proficiency with Microsoft Office tools, especially Excel, and comfort learning reporting or franchise management systems.

Willingness and ability to travel approximately 80% within the assigned territory, including occasional evenings or weekends based on business needs.

Valid driver’s license, clean driving history, and access to a reliable, properly insured personal vehicle.

What do we Offer?

• Insurance Plans (Medical/Dental/Vision/Life)
• 401k (Country specific)
• Competitive Bonus
• Mobility Allowance
• Tuition Reimbursement
• Company Holidays
• Employee Resource Groups
• Volunteering time
• Many More…
  
  

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/D/V

Subway uses technology‑assisted tools to support our recruitment process. These tools strictly help organize and sort applications based on job‑related qualifications. All decisions are made by people - our recruiting team and hiring managers. If you have questions or would like to request an alternative review process, please let us know.

Job Details

• Pay Type: Salary
• Employment Indicator: Regular