Manager, Enterprise Solutions (Exempt)

Vernon; Vernon; On-site; CAD 115,000 - 135,000; Full time

Job summary

City of Vernon is seeking an experienced IT leader to manage the Information Services infrastructure and security team, guiding priorities and coaching staff to meet municipal objectives. The role acts as 2IC to the Manager, Information Services, and collaborates on enterprise support and digital transformation initiatives.

You will plan budgets, supervise staff, coordinate updates and patches, respond to emergencies, and ensure compliance with IS policies while advancing technology for

Qualifications

• 5 years progressive related work experience in an advanced technical capacity.
• 2 years minimum of experience supervising employees.
• Must maintain a current Microsoft server certification.
• BC Driver’s License Class 5.
• Local government IS experience is an asset.

Responsibilities

• Leads and manages IS infrastructure and security staff, sets priorities, directs work and coaches staff.
• Recommends enterprise and technical products to meet city objectives.
• Provides guidance to Directors and staff on technical challenges and solutions.
• Plans updates, patches, and changes in City systems and datasets.
• Prepares annual operating and major maintenance budgets and ensures proper administration.
• Trains employees and maintains a safe work environment; supports learning opportunities.
• Manages contractors and third-party vendors as needed.
• Assists in Disaster Recovery planning and responds to emergencies after hours.
• Ensures after-hours support, patches, installations, upgrades, and troubleshooting are performed.
• Provides coverage for senior managers and ensures IS policies are followed.

Skills

Leadership

Critical thinking

Data analysis

Coaching

Education

Bachelor's degree in Computing Science or related field

Microsoft server certification

BC Driver’s License Class 5

Tools

Microsoft SQL

Exchange Online

Windows Server

Microsoft 365

Job description

Application Closing Date: Aug 28, 2026

Salary Range: $115,112.13 - $135,425.30

Reporting to the Manager, Information Services, this position assumes a pivotal role in managing the City’s information technology systems and enterprise applications. The incumbent leads the infrastructure and security team in the day-to-day operations and manages departmental projects. The responsibilities extend to recommending and developing comprehensive plans aimed at achieving optimal and progressive technological effectiveness, efficiency, stability, and corporate growth. This position acts as the 2IC (second in command) to the Manager, Information Services.

Duties Include:

• Leads and manages the Information Services (IS) infrastructure and security staff, determines priorities, directs and schedules work, and provides coaching and guidance to IS staff to achieve the City’s objectives.


• Researches, analyzes, and recommends both enterprise and technical products to meet the City’s objectives.


• Provides guidance and recommendations to Directors, Managers, and applicable staff with regard to technical challenges and solutions.


• Collaborates with the Manager, Enterprise Support and Manager, Enterprise Digital Transformation to plan and coordinate updates, patches and changes in the City's systems and datasets as required.


• Prepares and submits annual operating and major maintenance budgets to the Manager, Information Services for review, and ensures that approved budgets are properly administered and controlled.


• In consultation with the Manager, Information Services, recruits, selects, orients, and trains employees in addition to maintaining a safe and secure work environment and advocating and providing learning and development opportunities.


• Manages contractors and third-party businesses as required to support the provision of related services.


• Assists in the Disaster Recovery Planning for the organization and responds to and supports digital infrastructure emergencies and repairs to the enterprise infrastructure during and after hours as required.


• Ensures all after hours support, service patches, installations, system upgrades, and network troubleshooting and repairs are performed and addressed.


• Provides recommendations as to the structure and possible direction of the department to the Manager, Information Services.


• Provides coverage for the Manager, Enterprise Digital Transformation and Manager, Enterprise Support.


• Ensures all City staff comply with Information Services’ policies and standards.


• Performs other related duties as assigned.


• All persons employed by the City of Vernon will be required to assist the City in providing emergency services. Duties assigned during an emergency may differ from regular duties.

Required Education and Experience:

• A Bachelor’s degree in Computing Science or a related field from an accredited post-secondary institution.


• 5 years progressive related work experience in an advanced technical capacity.


• 2 years minimum of experience of supervising employees.


• Must maintain a current Microsoft server certification.


• Relevant combination of education and experience may be considered.


• BC Driver’s License Class 5.


• Local government experience in IS is considered an asset.

Required Knowledge, Skills and Abilities:

• Extensive knowledge of municipal Enterprise systems, processes and structure.


• Extensive experience managing, administrating, and troubleshooting Windows Server environments, and networking and security infrastructure.


• Experience handling after hours emergencies specifically with Enterprise products.


• Expertise in Enterprise products including Microsoft 365, Microsoft SQL, and Exchange online.


• Demonstrated leadership and supervisory competencies that include a modern coaching approach.


• Critical thinker with a business focus and the ability to analyze, manipulate, and present data in a meaningful manner.


• Demonstrated ability to establish and maintain effective working relationships with employees, professionals, the public and Council.

Preferred Education and Experience:

• Project management designation.


• Experience with Enterprise Municipal products and applications.