Manager, eCommerce Operations

Sports Experts; Laval; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at a leading sports retailer, where your passion for eCommerce and content creation will drive online sales and business success. This role offers the opportunity to manage a multidisciplinary team, optimize user experiences, and create impactful digital content. With a focus on collaboration and innovation, you will develop strategic plans, analyze performance metrics, and ensure effective execution of marketing initiatives. Embrace a hybrid work environment that supports individual well-being while contributing to a culture of diversity and inclusion. If you're ready to make a significant impact in the retail industry, this is the perfect role for you.

Qualifications

• Strong knowledge of eCommerce and content creation.
• Experience in annual planning and budget management.
• Bilingual in French and English essential for communication.

Responsibilities

• Develop annual online marketing strategy to optimize sales.
• Monitor daily aspects of the company's online business.
• Supervise production of various eCommerce shoots.

Skills

eCommerce

Content Creation

SEO Optimization

UX/UI Optimization

Analytical Skills

Leadership

Bilingual (French and English)

Interpersonal Skills

Ability to Work Under Pressure

Education

B.A.A. in Business Administration

Tools

Hotjar

Google Analytics

Google Data Studio

CMS

PIM

Excel

Job description

What You’ll Do

We're looking for a visionary with a passion for eCommerce to drive sales and business for Sports Experts, Atmosphere and Trio Hockey. This position involves managing a multidisciplinary team, creating inspirational digital experiences, UX/UI optimization, SEO optimization, content creation, photo studio management and more. We're looking for a candidate who cares about the well-being of our employees, in order to foster an efficient yet pleasant work environment.

If you're passionate about e-commerce, content creation and marketing, this role is for you! We're looking for a dynamic team player, good communicator, autonomous with an excellent ability to manage priorities.

• Develop the annual online marketing strategic plan in line with the company's overall mission to optimize online sales.
• Monitor and oversee all aspects of the company's online business on a daily basis.
• Develop Web content creation strategies in collaboration with the marketing department.
• Analyze on a weekly basis key performance indicators for traffic, conversion, revenue and act if tactics are required for optimization.
• Ensure marketing initiatives are properly marketed and executed.
• Develop growth and conversion tactics.
• Ensure proper supervision of the various teams.
• Supervise the production of various eCommerce shoots.
• Remain attentive to problems reported by customers and the internal network and resolve them with the help of the various parties involved.

What You Bring

• B.A.A. in business administration (or other related field)
• Excellent knowledge of the retail industry
• Mastery of Hotjar, Google Analytics, Google Data Studio, CMS, PIM
• Excellent knowledge of Excel
• Experience in annual planning and budget management
• Ability to illustrate and ensure proper follow-up of implemented processes
• Bilingual (French and English)
• Ability to adapt quickly
• Demonstrate autonomy and leadership
• Excellent interpersonal skills
• Cartesian, orderly and structured
• Enjoy teamwork and team management
• Positive work attitude
• Attention to detail
• Ability to work under pressure and work on several files at the same time
• Use a pedagogical approach in explanations
• Analytical and planning skills
• Willingness to optimize technological tools and work processes
• Motivated by the achievement of objectives

Hybrid
At Canadian Tire we work flexibility embracing ‘Hybrid’ whereby individuals utilize a combination of working at a CTC campus and or virtually in service of outcomes. Determined by managers, decisions around work location will be made based on business and team needs and grounded in a desire to support individual well-being and personal needs. Our goal is to empower teams and individuals to make the right decisions for them, and we expect that to look different for everyone.

About Us
Part of the Canadian Tire family is Sports Experts. Your Sports Experts! Built on more than 50 years tradition on customer focus, Sports Experts is headquartered in Laval, Quebec. Sports Experts is proud to promote a wide selection of sports equipment, clothing and footwear of renowned and exclusive brands. By joining Sports Experts you will appreciate working with an experienced team that will welcome you. We are the destination to Stay fit. Live well.

Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development
• Retail