Manager, Digital Services

Transportation Investment Corporation; Vancouver; Hybrid; CAD 101,000 - 139,000; Full time

Benefits offered by this job

Five weeks vacation

Hybrid work arrangement

Health benefits

Pension plan

Transit subsidy

Travel insurance

Parental leave top-up

Dental benefits

Job summary

Transportation Investment Corporation seeks an experienced technology leader to oversee the integration of information infrastructure with client systems and to drive product development and lifecycle management for digital services.

The role demands coordinating with vendors, managing budgets, and guiding staff while aligning with government tech standards and project timelines to deliver impactful infrastructure solutions.

Qualifications

• Bachelor’s degree or diploma in Computer Science, IT, Engineering, or related field.
• Minimum of 5 years leading technology or digital services.
• Proven ability to deliver digital service projects on time and on budget.
• Strong understanding of data processing and systems.
• Ability to build positive relationships with staff and stakeholders.
• Excellent written and verbal communications skills.

Responsibilities

• Leads the implementation and ongoing maintenance of digital platforms.
• Promotes the organization’s system development methodology within projects and teams.
• Collaborates with service providers to ensure proper use of government technology stack.
• Prepares system specifications and coordinates release management processes.
• Provides input into decisions impacting program outcomes and delivery strategies.
• Plans and monitors delivery of digital services, including websites and web services.
• Manages budgets related to digital products/platforms.
• Engages stakeholders to build consensus on product requirements and delivery approaches.
• Manages contracts and maintains vendor relationships for service levels and improvements.
• Supervises staff, including direction, performance management, and development.

Skills

Leadership

Digital services

Project delivery

Stakeholder management

Communication

Problem solving

Education

Bachelor’s degree or diploma in Computer Science / IT / Engineering

Job description

The salary range for this position is $101,000 to $139,000. The final offer will be determined based on the successful candidate’s skills, experience, and internal equity considerations. Please note that the offer may fall anywhere within the posted range and is not necessarily at the top end.

About us:

Transportation Investment Corporation (TI Corp) is a public crown corporation dedicated to delivering major infrastructure projects in British Columbia on behalf of the Ministry of Transportation and Infrastructure. With over $19.5 billion in major infrastructure developments, we are committed to upholding the highest standards of construction oversight.

Why Join Us:

At TI Corp, you’ll be part of a dynamic and innovative team driving transformative infrastructure projects that make a real difference in communities. We pride ourselves on fostering a collaborative and inclusive work culture where your ideas are valued. Enjoy competitive compensation and comprehensive benefits, along with opportunities for professional growth and development. Here, your contributions will not only shape your career but also the future of our infrastructure landscape. Join us and be a part of something impactful.

Overview:

This position oversees the integration of information infrastructure to client systems and leads product development and life cycle management for service offerings.

What We Offer:

• Vacation starts at five weeks and with an additional one day per year of service to a maximum of six weeks.
• TI Corp is dedicated to professionally growing staff and building internal capacity, through mentorship, active succession planning, learning and development financial assistance, and membership dues.
• Extended health and dental benefits plus a $1000 Health Spending Account annua
• We are part of the BC Public Sector Pension Plan – if you join us from other Public Service or Public Sector organizations who are part of this pension plan, your pension will continue seamlessly.
• Hybrid work arrangement with the ability to work from home two days a week following an orientation period.
• Top-up allowance for maternity and parental leave.
• Free travel insurance for full-time employees.
• Transit subsidy program.

Key Accountabilities:

• Leads the implementation and ongoing maintenance of digital platforms, including setup, testing, configurations, and support activities.
• Applies and promotes the organization’s system development methodology within assigned projects and teams.
• Collaborates with service providers to ensure proper use of government technology stack in solutions and services.
• Prepares system specifications and coordinates release management processes, ensuring alignment with established standards and timelines.
• Provides input into decisions impacting program outcomes and objectives, focusing on operational feasibility and delivery within defined frameworks.
• Plans and monitors delivery of digital services within assigned areas, including websites and web services, ensuring effective support for organizational needs.
• Contributes to the development and monitoring of budgets related to digital products/platforms.
• Engages stakeholders to build consensus on product requirements and delivery approaches, supporting organizational priorities.
• Manages delivery and iteration of digital products, leveraging user data and feedback to inform improvements.
• Provides guidance to staff on web services and digital content, including emerging technologies relevant to service delivery.
• Manages contracts and maintains effective vendor relationships, ensuring service levels, performance, continuous improvement and integration of services.
• Identifies and communicates issues, resolutions, and risk mitigation strategies, escalating client concerns as necessary.
• Supervises staff including directing and assignment of work and performance management, development and evaluation.
• Develops and streamlines various IT processes to support organizational efficiency.
• Contributes to IT change management activities by developing communication plans, training materials, and stakeholder engagement strategies to facilitate smooth adoption of new systems and processes.

Qualifications:

• Bachelor’s degree or diploma in Computer Science, Information Technology, Engineering, or a related field or an equivalent combination of education and experience.
• Minimum of 5 years of experience as a progressive leader in Technology, Digital services
• Demonstrated ability to manage the delivery of digital service projects and to effectively manage multiple projects and priorities at the same time.
• Thorough understanding of data processing and systems.
• Proven ability to deliver projects on time and on budget.
• Experience prioritizing product development and delivery plans to meet user and stakeholder needs.
• Strong interpersonal, written and verbal communications skills.
• Strong problem-solving abilities.
• Ability to build positive business relationships with staff and stakeholders.
• Strong organizational skills to perform and prioritize multiple tasks with attention to detail.

Additional Requirements:

• You must be legally authorized to work in Canada.
• An offer of employment is conditional upon the completion of an acceptable current criminal record check.

Notes:

Collection Notice: Your personal information is collected from LinkedIn by Transportation Investment Corporation (TI Corp) pursuant to 26(c), 26(e), and 27(1)(a)(i) of the Freedom of Information and Protection of Privacy Act for the purpose of TI Corp recruitment. This includes information you provide through LinkedIn, as well as information about you that is generated by LinkedIn, such as your connections to other TI Corp employees on LinkedIn, how well the skills you have identified on LinkedIn match our job requirements, and what other TI Corp jobs you have applied for on LinkedIn By proceeding, you are authorizing TI Corp to indirectly collect this information. If you have any questions about the collection of your personal information, please contact the Privacy Officer at [e-mail].