Senior Compliance Consultant

Manulife; Toronto; Hybrid; CAD 93,000 - 143,000; Full time

Benefits offered by this job

Health benefits

Dental coverage

Mental health support

Retirement plan

Job summary

Manulife is seeking a Senior Compliance Consultant in Toronto, Ontario, to lead compliance programs across Canada Segment Individual Insurance, Group Benefits and Affinity businesses. You will interpret complex regulations, act as escalation point, and drive cross-segment initiatives with business partners.

You will leverage data analytics and AI-enabled tools to enhance oversight, reporting, and risk mitigation, while mentoring teams and coordinating audits and examinations in a hybrid work

Qualifications

• 7+ years of progressive compliance experience in financial services, preferably in insurance.
• University degree; industry courses or professional certifications are an asset.
• Advanced knowledge of insurance products, distribution channels, operations, and associated regulatory requirements.
• Demonstrated professional judgment, integrity, and adherence to high ethical standards.
• Experience using data, analytics, reporting tools, and AI-enabled solutions.
• Bilingualism in English and French is an asset; for Quebec bilingual proficiency may be required.

Responsibilities

• Develop, implement, and maintain compliance programs, policies, procedures, and oversight activities.
• Interpret legislation, regulations, industry rules, guidelines, and emerging risks into practical guidance.
• Serve as a subject matter expert and escalation point for complex compliance matters.
• Lead or coordinate significant compliance initiatives, regulatory change implementation, and oversight activities.
• Use AI-enabled tools, data analytics, reporting insights, automation to improve oversight and reporting.
• Partner with Compliance, Legal, Internal Audit and other partners to drive clear ownership and timely escalation.
• Influence outcomes through subject matter expertise and stakeholder engagement.
• Represent Compliance on business, cross-segment and global initiatives and forums.
• Assess compliance risks and recommend mitigation and control enhancements.
• Provide informal leadership through mentoring, training and continuous improvement.
• Develop and deliver targeted compliance training and awareness programs.
• Prepare and deliver compliance reporting, metrics, and analysis.
• Support audits, regulatory examinations, investigations and reviews.

Skills

Analytical skills

Communication skills

Relationship management

Project management

Coaching & mentoring

Data analytics

AI tools

Education

University degree

Tools

Data analytics tools

AI-enabled solutions

Job description

The Senior Compliance Consultant is a senior subject matter expert and leader providing compliance advisory and independent oversight support to the Canada Segment Individual Insurance, Group Benefits and Affinity businesses.

The role interprets complex regulatory requirements, serves as an escalation point for compliance matters, supports oversight and monitoring activities, and collaborates with business and oversight partners on cross-segment and global initiatives. Leveraging extensive industry, regulatory, product, distribution, and operational expertise, the role provides practical, risk-based guidance, promotes consistent compliance practices, strengthens risk management capabilities, and influences stakeholders across multiple business and oversight functions.

Position Responsibilities

• Develop, implement, and maintain compliance programs, policies, procedures, and oversight activities that help the Canada Segment Individual Insurance and Affinity businesses meet regulatory and risk-based compliance requirements.
• Interpret legislation, regulations, industry rules, guidelines, regulatory expectations, and emerging risks, and translate requirements into clear, practical guidance for business partners and compliance colleagues.
• Serve as a subject matter expert and escalation point for complex compliance matters, applying independent judgment and providing practical, risk-based recommendations that support informed business decisions.
• Lead or coordinate significant compliance initiatives, regulatory change implementation activities, compliance reviews, control testing, and other oversight activities involving multiple stakeholders.
• Use AI-enabled tools, data analytics, reporting insights, automation, and process improvement to improve the speed, quality, consistency, and scalability of compliance oversight, monitoring, and reporting.
• Partner with Compliance, business partners, Legal, Internal Audit, and other oversight partners to drive consistent interpretation, clear ownership, proactive communication, independent challenge, timely escalation, and practical resolution of compliance risks and issues.
• Influence business, project and compliance outcomes through subject matter expertise, effective stakeholder engagement and leadership without direct authority.
• Represent Compliance on business, cross-segment, global, and regulatory initiatives and forums, bringing forward insights into regulatory expectations, emerging risks, and industry practices.
• Assess compliance risks, evaluate the effectiveness of compliance-related controls and procedures, and recommend mitigation, remediation, and control enhancement strategies, including escalation where appropriate.
• Provide informal leadership through mentoring, coaching, knowledge sharing, training and continuous improvement initiatives to strengthen team capability and effectiveness.
• Develop and deliver targeted compliance training and awareness programs for business partners.
• Prepare, and deliver compliance reporting, metrics, and analysis
• Support audits, regulatory examinations, investigations, and other oversight reviews.

Core Skills & Competencies

• Strong analytical, investigative, interpretive, problem-solving, and critical-thinking skills.
• Excellent verbal, written, and presentation skills, with the ability to communicate complex information clearly and concisely to diverse audiences.
• Strong interpersonal and relationship-management skills, with the ability to build credibility and maintain effective relationships across all levels of the organization.
• Excellent organizational, prioritization, and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to work independently while exercising sound judgment and maintaining a high degree of ownership and accountability.
• Strong project management skills and the ability to lead and coordinate complex initiatives.
• Strong coaching, mentoring, and facilitation skills.
• Ability to use data-driven insights, analytics, and AI-enabled tools to identify trends, prioritize work, improve oversight quality, and support consistent decision-making.
• Ability to collaborate across Compliance teams and first and second line partners to promote shared understanding, proactive communication, consistency, and scalable solutions.
• Demonstrated ability to influence business decisions and drive outcomes through expertise, credibility, and effective stakeholder engagement.
• Strong relationship-management skills with the ability to build trust, challenge constructively, and collaborate across business and oversight functions.
• Proven ability to lead complex initiatives, drive change, and promote continuous improvement without direct authority.
• Enterprise mindset with the ability to consider broader business, customer, regulatory, operational, and reputational impacts.

Strategic Impact & Key Challenges

• Provide senior-level compliance expertise, leadership and influence that supports business enablement, effective risk management, and consistent application of the compliance framework.
• Anticipate and assess emerging regulatory developments, compliance risks, and cross-functional impacts, translating them into practical and scalable oversight responses.
• Leverage analytics, AI-enabled tools, automation, and process improvements to enhance compliance oversight and decision making.
• Balance business objectives with regulatory obligations by providing sound judgment, and practical solutions in a complex, multi-jurisdictional environment.
• Handle sensitive and complex matters where failure to identify, assess, elevate, or remediate compliance risks could result in regulatory, financial, reputation risks

Required Qualifications

• 7 + years of progressive compliance experience in the financial services industry, preferably in insurance.
• University degree; industry courses or professional certifications are an asset.
• Advanced knowledge of insurance products, distribution channels, operations, and associated regulatory requirements, industry practices and associated compliance risks.
• Demonstrated professional judgment, integrity, and adherence to high ethical standards.
• Experience using data, analytics, reporting tools, and AI-enabled solutions to support compliance monitoring, oversight, risk assessment, and process improvement.
• Bilingualism (English and French) is an asset. For positions based in Quebec, proficiency in both English and French will be required to support our business partners across Canada.

When you join our team

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

#LI-JH

#LI-Hybrid

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Referenced Salary Location

Toronto, Ontario

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [e-mail] para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [e-mail] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

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