Manager, Customer Program I

Incora; Montreal; On-site; CAD 80,000 - 120,000; Full time

Job summary

Incora is seeking a Manager, Customer Program I to oversee strategic objectives and ensure on-time delivery of high-quality products. The role involves managing customer relationships, program operations, and team leadership within a dynamic supply chain environment. Ideal candidates will have a strong background in supply chain management, excellent communication skills, and a commitment to continuous improvement.

Benefits

Outstanding Employee Experience

Opportunities for personal development

Competitive salary and benefits

Qualifications

• Bachelor’s degree or equivalent experience in sales, distribution, and inventory management.
• Supervisory experience with a proven ability to motivate others.
• Strong process management and improvement skills.

Responsibilities

• Ensure strategic objectives of the Program are developed and executed.
• Manage inventory and budgetary compliance for JIT FSL(s).
• Lead and support facility teams to ensure high-level service.

Skills

Customer service

Problem-solving

Process management

Communication

Leadership

Education

Bachelor’s degree or 3+ years related experience

Tools

Microsoft Office Suite

Job description

Incora (a merge of 2 great companies’ : Pattonair and Wesco) is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defense markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

We pride ourselves on offering :

• Innovative solutions
• Trusted supplier relationships
• Business growth and operational efficiency

Our people make us unique, and we offer an Outstanding Employee Experience.

We live by our values; Courage , Collaboration and Commitment and are proud to add real value to our customers’ businesses.Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.

The Manager, Customer Program I is accountable for ensuring the strategic objectives of the Program are developed, implemented and consistently executed to provide error-free, on-time delivery of high-quality products and optimum program profitability, while actively cultivating and sustaining valuable customer and supplier relationships. This role is responsible for orchestrating the above by continuously providing effective leadership in the areas of administration, infrastructure, and the development of efficiencies, process improvements and personnel, in support of a JIT Forward Stocking Location(s) (FSL). Additionally, responsibility includes ensuring streamlined operations, facility organization and competent personnel, in strong support of internal and external partnerships, fostering an atmosphere of trust and engagement through clear communications of individual and team accountabilities.

You will need to

• Continuously promote and maintain positive working relationships with customers and suppliers to achieve the best exposure in the market, ensuring all opportunities to provide value-added services to customers are actively pursued and negotiated
• Direct Program operations, including inventory / stocking strategy for JIT FSL(s) to maintain optimal levels to support the Contract(s)
• Manage and maintain Program budgetary compliance and recommend annual budget changes, as needed
• Plan, direct and prioritize JIT FSL facility workflow and Project & Life Cycle strategies to manage a consistent and timely flow of inventory, in direct response to customer specifics and ship date requirements
• Manage the department staff to ensure a high-level of service to customers; ensuring the staff works well as a team; direct employees toward goals and objectives
• Lead by example and provide strong managerial support and guidance to facility teams, offering effective administrative guidelines, clear work instructions, policies and procedures
• Coordinate and ensure all team members are provided with current program information, technical access, and the equipment and tools necessary to perform the job accurately and efficiently
• Implement, oversee and document the training of all AS9100 requirements and Quality Work Instructions for existing, as well as new process improvements and customer-specific requirements
• Actively promote and engage facility staff in critical thinking regarding continuous JIT Program process improvements by gathering teams together to discuss program strengths, deficiencies, and opportunities for enhancements
• Respond, investigate and immediately resolve communication failures or process deficiency claims against the
• Ensure document controls, processing and recordkeeping are in compliance with local, State and Federal regulations, as well as Wesco recordkeeping policies, including, but not limited to training records, transaction reports and customer communications
• Uphold Customer on-site policies and compliance procedures, as applicable, in addition to Wesco policies and procedure
• Conduct Supervisor performance evaluations (if applicable) or monitor employee performance evaluations and identify relevant coaching needs; approves all employee wage changes and promotions, in accordance with budgetary restrictions and compensation policies
• Create, compile and analyze workflow, time and labor reports to recommend organizational changes and effective process improvements, where needed, and to meet current and projected commitments
• Manage, coordinate or designate onsite FSL facilities, equipment and real estate maintenance, as applicable, maintaining cleanliness, personnel and / or product security, and organization throughout the facility
• Engage directly with customers' auditors, as needed, to ensure accurate compliance and execution of the customers' specifications and requirements
• Attend all company-sponsored meetings or management training, as required

Qualifications

About you

• Education USA – bachelor’s degree or 3+ years related experience and training; or equivalent combination of education and experience, which may include sales, distribution and inventory management
• Experience Demonstrated ability to provide excellent customer service / and real-time problem-solving strategies

Supervisory experience is required, with proven ability to motivate others to strive to meet or exceed objectives.

Strong process management and process improvement skills and / or experience with JIT Contract programs- Aerospace industry product knowledge is required In-depth knowledge and experience in the use of integrated database systems and computer software, including Microsoft Office Suite tools, specifically, Word, Excel and Power Point, Access is a plus Demonstrated critical thinking and Business Acumen application is required.

• Qualifications

Strong understanding of supply chain management / distribution processes and Wesco philosophy good working knowledge of ISO9001 and AS9100 product distribution environments and expectations

Strong ability to analyze and interpret statistical workflow and time & labor data to produce profitable results.

Excellent interpersonal “savvy”, with the ability to communicate well with high-level personnel (internal or external)

Strong instructional, training, coaching and mentoring skills.

Strong verbal, written and formal presentation skills Ability to travel frequently, as required.

What will you also need? Fantastic communication skills, a continuous improvement mindset and the willingness to learn and grow. Most importantly you will be passionate about our Incora Values and exceeding customer expectations.

• Courage Take ownership for issues and problems.
• Collaboration Share knowledge and experience with others
• Commitment Focuses on exceeding customer expectations, delivering right first time with zero defects.

In return we will offer An exciting package that includes great salary and benefits you would expect from a growing ambitious company, a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story.

So, if you feel you have all of this, and even more, apply now.

Access to certain of the Company’s products, materials, and technical data contained in our facility is restricted under the International Traffic in Arms Regulations (ITAR) to “U.S. Persons,” which is defined as U.S. Citizens, lawful permanent residents of the United States, or certain individuals admitted to the U.S. as a refugee or who have been granted asylum; and therefore, employment is limited to applicants who meet this “U.S. Person” requirement. Applicants receiving a conditional offer of employment will be required to provide evidence of their U.S. person status to comply with the ITAR requirements.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

For US applicants : Incora may be required to comply with theWhite House E.O. 14042 and theSafer Federal Workforce Task Force issued COVID-19 Workplace Safety : Guidance for Federal Contractors and Subcontractors.Under these requirements, all new employees will be required to comply with the vaccination mandate(full vaccination for COVID-19), and / or have an approved exemption for medical or religious accommodation.