Manager, Customer Assurance

Okta, Inc.; Toronto; Remote; CAD 141,000 - 211,000; Full time

Job summary

An established industry player is seeking a Manager of Customer Assurance to enhance customer trust in identity services. This role involves collaborating with various teams to address security inquiries, training sales teams, and managing escalations. The ideal candidate will possess a blend of information security expertise and project management experience, along with excellent communication skills. Join a forward-thinking company committed to transforming digital security and making a global impact in the cloud space. If you're passionate about security and eager to drive change, this opportunity is perfect for you.

Qualifications

• 3+ years of experience in information security or project management.
• Strong understanding of IT methodologies and compliance standards.

Responsibilities

• Collaborate with teams to respond to security questions from customers.
• Train Sales on engaging Customer Assurance for support.

Skills

Information Security

Project Management

Communication Skills

Risk Assessment

Identity Management

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Management Information Systems

Tools

Okta Certified Professional/Administrator

Certificate of Cloud Security Knowledge (CCSK)

Certificate of Cloud Auditing Knowledge (CCAK)

Certified Information Security Auditor (CISA)

Job description

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

Manager, Customer Assurance

Location: Toronto, Canada

The Okta Security team’s mission is to strengthen Okta’s position as the leading Identity-as-a-Service solution by identifying and resolving risks to the employees, product, and most importantly, our customers.

The Security Trust & Culture team works to enhance customer trust in Okta’s identity services. We serve as a strategic resource working closely with Okta’s go-to-market teams. The Customer Assurance team is the central hub for security information, providing comprehensive guidance and resources to Okta customers so they can effectively manage their risk.

As a Manager of Customer Assurance, you will support prioritizing and efficiently responding to questions about our security program and other due diligence related requests. Tasks will include training local Sales teams and escalating regional concerns when appropriate. You will have the opportunity and be expected to drive changes to help Customer Assurance scale its efforts globally.

This position requires a unique combination of skills including an ability to coordinate the analysis of technical issues, to communicate clearly about security-relevant topics with both internal and external customers, to collaborate with internal business units to ensure execution of time-sensitive projects, and to present to upper management or the broader organization as required. The ideal candidate will have experience with SaaS cloud security risk assessment and a solid understanding of the core principles of identity management. If you want to make a difference in the security program of a global cloud provider, we want you on board.

Job Duties and Responsibilities:

• Collaborate with Customer Assurance, security, engineering and product teams to triage and fulfill requests for responding to security questions and questionnaires from customers and prospects.
• Train Sales on how to engage the team for support, leveraging standard processes and collateral provided by Customer Assurance.
• Take ownership of escalations in local region and prioritize and report to management as needed.
• Engage with regional customers directly as required, supporting the Regional CSOs.
• Interact with the Security Trust & Culture team to develop and publish content.
• Collaborate with Okta Security on other projects and field communications, as applicable.

Requirements:

• Bachelor’s degree in Computer Science or Management Information Systems, or equivalent work experience in technology or information security fields.
• Minimum 3 years information security, project management, or related experience.
• Understanding of IT and cloud methodologies, information security, privacy, identity management, risk assessments and IT regulation and compliance standards.
• Excellent oral, written, and presentation skills.

Helpful Certifications / Skills:

• Okta Certified Professional/Administrator.
• Certificate of Cloud Security Knowledge (CCSK) and/or Certificate of Cloud Auditing Knowledge (CCAK).
• Certified Information Security Auditor (CISA).

Salary Range: The annual base salary range for this position for candidates located in Canada is between $141,000 — $211,000 CAD.

#LI-REMOTE

Okta is an Equal Opportunity Employer.