Manager, Creative Operations (Contract)

Sun Life Financial; Waterloo; Hybrid; CAD 78,000 - 128,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Creative Operations Manager, der die kreative Entwicklung und das Designteam leitet. In dieser spannenden Rolle optimieren Sie Arbeitsabläufe, verwalten Ressourcen und stellen sicher, dass kreative Projekte nahtlos ausgeführt werden. Sie arbeiten eng mit einem dynamischen Team zusammen und tragen zur Schaffung eines inspirierenden kreativen Umfelds bei. Diese Position bietet die Möglichkeit, in einem hybriden Arbeitsumfeld zu arbeiten, während Sie gleichzeitig an der Verbesserung der Effizienz und der Teamdynamik arbeiten. Wenn Sie eine Leidenschaft für kreative Prozesse haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Pensions- und Sparprogramme

Wellness-Programme

Karriereentwicklungsmöglichkeiten

Qualifications

• 5+ Jahre Erfahrung in einer ähnlichen Rolle erforderlich.
• Erfahrung in einer kreativen Agentur oder einem internen kreativen Team bevorzugt.

Responsibilities

• Überwachung des täglichen Betriebs des Kreativstudios.
• Identifizierung und Beseitigung von betrieblichen Ineffizienzen.

Skills

Projektmanagement

Kreative Problemlösung

Organisationsfähigkeiten

Stakeholder-Kommunikation

Empathie

Education

Bachelor-Abschluss oder gleichwertig

Tools

Wrike

Microsoft Teams

SharePoint

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

As the Creative Operations Manager, you are the backbone of Sun Life Canada’s dynamic creative team, ensuring that our creative development and design work delivers smoothly. Your role is crucial in improving efficiencies, removing bottlenecks, and ensuring capacity is managed across the team. You will foster a thriving creative environment by ensuring projects are executed seamlessly from start to finish. This is a one year contract role.

What will you do?

• Manage Studio Operations: Oversee the day-to-day operation, capacity and delegation of the Creative Studio, utilizing project management and collaboration tools. Stay updated on AI and other developments to improve efficiency.
• Optimize Workflows: Identify and eliminate operational inefficiencies and bottlenecks by creating, optimizing, and managing workflows for all creative initiatives.
• Project Prioritization: Prioritize projects and negotiate timelines with marketing team and senior leaders.
• Resource Allocation: Triage creative intake using our project management software and collaborative discussions to collect briefs and project details, assigning the right creative resources to ensure success.
• Brief Monitoring: Review and filter all creative briefs, ensuring they are clear and thorough, and assign them to the appropriate designer.
• Workback Schedules: Collaborate with the creative team to build clear workback schedules for each project.
• Proofing and Reviewing: Proof and review designs, checking documents and specs before sharing them with marketing team stakeholders.
• Asset Management: Centralize and organize creative assets in a version-controlled repository, accessible to marketing teams.
• Coordination: Coordinate with creative leadership, partners, and stakeholders to streamline communication and translate concepts into actionable plans, including logistics, timelines, and vendor partnerships.
• Resource Management: Manage the creative studio resources, budgets, and timelines to keep projects on track.
• Data Collection: Collect data (time spent, overhead cost, creative performance, etc.) to contribute to reporting on KPIs, ROI, SLAs, and team resourcing needs.
• Freelancer Liaison: Be the liaison with freelancers and manage associated administrative tasks (SOW, invoicing, payment).
• Tool Provision: Ensure that our team has access to the tools, licenses, software, and equipment they need to bring our visions to life.

What you will need to succeed?

• Relevant Experience: 5+ years of proven experience in a similar role (Creative studio manager, project manager, production manager etc.).
• Creative Environment: Experience with a creative agency or in-house creative team environment is preferred.
• Software Proficiency: Fluent in modern workflow/project management software (Wrike, Teams, SharePoint, etc.).
• Bonus Skills: Creative ideation and development experience is a bonus, not a requirement.
• Industry Knowledge: Has in-depth understanding of brand, marketing, and creative design life cycle terminology.
• Strong Organization Skills: Possesses exceptional time management, methodical approach, and meticulous eye for detail.
• Corporate Navigation: Navigates corporate, matrixed environments, with several stakeholders, with ease and professionalism.
• Project Management: Demonstrates a proven track record in creative project management and understanding of design specifications.
• Problem-Solving: Exhibits strong problem-solving abilities and thrives under pressure.
• Stakeholder Liaison: Confidently liaises with stakeholders, makes decisions where necessary, and escalates problems or project blockers.
• Empathy: Practices empathy and emotional intelligence.

What’s in it for you:

• Pension, stock and savings programs to help build and enhance your future financial security.
• Wellness programs that support the three pillars of your health – mental, physical, and financial
• The opportunity to move along a variety of career paths with amazing networking potential..
• As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [e-mail] .

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

78,000/78 000 - 128,000/128 000

Job Category:

Marketing

Posting End Date:

22/05/2025