Manager, Corporate Communications

CSA Group Testing & Certification Inc.; Toronto; On-site; CAD 88,000 - 116,000; Full time

Job summary

CSA Group is seeking a Corporate Communications Manager to design, develop and implement employee and change management communications globally. The role leads internal channels, including our intranet CSA Connect, and collaborates with cross-functional teams to align messaging with global business strategies.

Responsibilities include editorial leadership, managing town halls, emails and newsletters, and developing strategic communications programs for large-scale change.

Qualifications

• Post-secondary degree or diploma in Public Relations, Communications, English or Journalism is required.
• Minimum of 5 years internal or employee communications experience in a corporate environment.
• Proven experience owning intranet strategy and content development.
• Proven hands-on experience developing and executing employee communications strategies and campaigns.
• Previous experience managing communications for large-scale change management projects.
• Previous experience working on multiple projects simultaneously in a fast-paced, deadline driven environment with last minute changes in plans and direction is required.

Responsibilities

• Partners with the Director, Corporate Communications to plan and execute strategic employee communications programs designed to support global business strategies and goals.
• Supports execution of employee engagement, change management, and other employee communications deliverables.
• Develops and executes internal and external communications programs to engage employees and enhance understanding of CSA Group’s global business strategy and initiatives.
• Acts as Editorial Lead for CSA Group’s Intranet; develops and delivers editorial calendar and content
• Leverages a variety of channels and tactics to engage employees, including events, written, digital, videos, etc.
• Owns execution of key employee communications deliverables, such as the Town Halls, emails and newsletters.
• Supports change management communications around key corporate initiatives.
• Builds and manages an ‘editorial calendar’ to plan what employee communication will be released when to align with key activities coming from various functions across CSA.
• Monitors and measures the success of employee communications campaigns and materials.
• Provides feedback and recommendations to further enhance the organization’s message and employee engagement programs.
• World class writer and editor, ensuring all employee communications are mistake free, support the strategic corporate messaging, and help tell the CSA story internally.
• Acts as the first point of contact for all Internal Communications queries within the organization.
• Produces and develops materials for issues and crisis communications materials in a dynamic environment.
• Participates in development of sensitive and timely communications materials.
• Ensures all projects are communicated to and coordinated with employee teams as required.
• Develops financial estimates for projects and monitors overall project expenditures following budget approval.
• Measures and analyzes results.
• Anticipates project resource needs for management consideration.

Skills

Writing & editing

Communications strategy

Intranet management

Project management

Stakeholder engagement

Change communications

Education

Post-secondary degree in Public Relations or Communications

Job description

Employment Status: Regular Time Type: Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today. Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact. Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary: The Corporate Communications Manager has the primary responsibility to design, develop and implement employee and change management communications for CSA Group globally. This role will manage employee communications to support company communications across a variety of channels including our corporate intranet, CSA Connect. The Corporate Communications Manager delivers detailed, accurate and timely information to employee audiences that are aligned with overall global business strategies and goals. Leads, develops and executes various elements of corporate communications plans. The role will work closely with cross-functional teams to assist with their communication needs. Works collaboratively with all stakeholders to build strategic communications plans leveraging a variety of internal channels.

Responsibilities:

• Partners with the Director, Corporate Communications to plan and execute strategic employee communications programs designed to support global business strategies and goals.
• Supports execution of employee engagement, change management, and other employee communications deliverables.
• Develops and executes internal and external communications programs to engage employees and enhance understanding of CSA Group’s global business strategy and initiatives.
• Acts as Editorial Lead for CSA Group’s Intranet; develops and delivers editorial calendar and content
• Leverages a variety of channels and tactics to engage employees, including events, written, digital, videos, etc.
• Owns execution of key employee communications deliverables, such as the Town Halls, emails and newsletters.
• Supports change management communications around key corporate initiatives.
• Builds and manages an ‘editorial calendar’ to plan what employee communication will be released when to align with key activities coming from various functions across CSA.
• Monitors and measures the success of employee communications campaigns and materials.
• Provides feedback and recommendations to further enhance the organization’s message and employee engagement programs.
• World class writer and editor, ensuring all employee communications are mistake free, support the strategic corporate messaging, and help tell the CSA story internally.
• Acts as the first point of contact for all Internal Communications queries within the organization.
• Produces and develops materials for issues and crisis communications materials in a dynamic environment.
• Participates in development of sensitive and timely communications materials.
• Ensures all projects are communicated to and coordinated with employee teams as required.
• Develops financial estimates for projects and monitors overall project expenditures following budget approval.
• Measures and analyzes results.
• Anticipates project resource needs for management consideration.

Education and Experience:

Post-secondary degree or diploma in Public Relations, Communications, English or Journalism is required.

Minimum of 5 years internal or employee communications experience in a corporate environment.

Proven experience owning intranet strategy and content development.

Proven hands-on experience developing and executing employee communications strategies and campaigns.

Previous experience managing communications for large-scale change management projects.

Previous experience working on multiple projects simultaneously in a fast-paced, deadline driven environment with last minute changes in plans and direction is required.

Skills:

• Superior interpersonal, relationship building, negotiating, communication and presentation skills.
• Proven ability aligning and integrating employee communications strategies and tactics with the strategic marketing plan, public relations, social activity, corporate thought leadership, business strategy and brand vision.
• Excellent writing and editing skills in both traditional and digital formats with a high attention to accuracy and detail required.
• Excellent time and project management skills.

The typical hiring range for this position is $88,260 –$115,836 CAD gross annually. The actual base pay offered will depend on factors such as education, licenses, certifications and experience. As part of our total rewards offering, permanent employees in this position may be eligible for our annual bonus program, subject to program eligibility requirements.

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued.

Please contact us at [e-mail] if you require accommodation in the interview process.

CSA Group’s Testing, Inspection, and Certification (TIC) services help customers around the world demonstrate compliance, build trust, and bring safe, reliable products to market. CSA Group’s Testing, Inspection and Certification (TIC) organization supports market access and innovation, addressing the compliance of emerging, complex technologies through expert testing, inspection, and certification services. CSA Group provides comprehensive testing, inspection, and certification services that help global manufacturers demonstrate compliance with applicable safety, environmental, and performance requirements.

We support our clients’ needs in bringing their products to market with confidence, offering deep technical expertise and industry-leading service delivery across a wide range of current and emerging technologies. Our knowledgeable and helpful assistance builds trust in products, systems, and innovations used every day around the world. 140+ International Markets Our global labs provide certification services to help you access over 140 markets worldwide. Established Credibility We are a true global leader in testing, inspection, and certification, with the CSA mark appearing on billions of qualified products worldwide. Faster, Reliable Results Our turnaround times can help get your product to market with speed and efficiency.