Manager, Content strategy and Operations

Stingray Digital Media Group; Montreal , Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Office in Montreal

OPUS card subsidy

Dialogue healthcare access

Fitness classes

AI tools access

Job summary

Stingray, a leader in music, media and technology, seeks a Manager, Content Strategy & Operations to drive content strategy, manage client projects and oversee digital signage content delivery across client networks. The role combines strategic thinking, project management and hands-on CMS/content management across multiple platforms.

Based in Montréal or Toronto, you’ll collaborate with cross-functional teams, lead content initiatives and help refine processes to deliver outstanding campaigns

Job description

At Stingray, creativity, collaboration, and innovative technology are at the core of our DNA. Are you ready to rock your career by joining a fast-growing company and a team of music enthusiasts in a stimulating and fun work environment?

Reporting to the Creative Director and working closely with Sales, Operations, and our creative teams, the Manager, Content Strategy & Operations will play a key role in developing content strategies, managing client projects, and supporting the day-to-day delivery of digital signage content across our client networks.

This role combines creative thinking, client engagement, project management, and hands-on digital signage content management. You’ll help shape engaging content experiences, develop creative presentations and proposals, oversee content scheduling and dynamic content development, and contribute to improving the processes that help our teams deliver exceptional work.

We’re looking for someone who can think strategically, manage multiple priorities, build strong client relationships, and roll up their sleeves to get things done.

Please note that this position can be based either in Montréal or Toronto. We welcome applications from candidates interested in either location.

Project management

• Lead, coach and support members of the Content team, creating clear ownership, priorities and accountability across projects.
• Oversee day-to-day workflow and resource planning, helping balance priorities, timelines and team capacity.
• Oversee day-to-day workflow and resource planning, helping balance priorities, timelines and team capacity.
• Act as the main liaison between clients, sales, network ops, and internal creative teams.
• Lead and manage content projects from kickoff through delivery, ensuring timelines and expectations are met.
• Ensure alignment across stakeholders and maintain strong communication throughout project lifecycles.
• Proactively identify risks, solve problems, and keep projects moving forward efficiently.
• Collaborate with developers/technical teams where needed.
• Partner with the Creative Director to develop content strategies for digital signage networks across retail, financial services, restaurants, entertainment, and other industries.
• Contribute to content planning and strategy for digital signage and campaigns.
• Build creative pitches to support sales team and participate in client meetings
• Support brainstorming sessions and contribute to creative concepts and campaign ideas.

Content Management

• Oversee content management for key accounts, including planning, scheduling, deployment and ongoing content governance.
• Support and, where required, directly manage content scheduling within digital signage platforms; experience with Navori or other CMS is a strong asset.
• Ensure scheduled content is accurate, current, properly prioritized and aligned with campaign objectives and client requirements.
• Establish strong quality-control and approval practices across content scheduling and deployment.
• Act as a trusted advisor to clients on digital signage content management, scheduling best practices and operational considerations.
• Publish and manage content across multiple CMS platforms, including environments where a single client operates across more than one platform.
• Train clients and internal teams on CMS workflows, publishing processes and content-management best practices.
• Manage increased deployment requirements across multiple client locations and platforms while maintaining quality and consistency.
• 4-6+ years of experience in project management, content strategy, account management, or a related field.
• A minimum of 2 years of direct people management experience is required, including experience leading, coaching, and developing team members.
• Experience working with sales teams and contributing to client presentations and pitches.
• Strong understanding of content strategy, storytelling, and digital experiences.
• Skilled in Adobe Creative Suite (After Effects, Illustrator, Photoshop, Premiere)
• Experience in digital signage or OOH environments an asset.
• Familiarity with content scheduling systems or signage platforms is an asset.
• Experience supporting or contributing to creative strategy.
• Strong organizational skills; able to juggle multiple projects.
• Professional communication and a solutions-first mindset.
• Maintain a high level of attention to detail and quality control throughout the design process.

Life at Stingray

• A cool office in Montreal with the flexibility to work from home on Fridays
• Stingray café with breakfasts, lunches and snacks offered every day
• A subsidy for your OPUS card to make your commutes easier
• Shares purchase plan (with a contribution from Stingray)
• Full access to the Dialogue virtual healthcare platform
• Free fitness classes offered weekly
• Access to private consultations on nutrition and wellness
• Free language classes, training and access to the latest AI technologies and platforms to boost your productivity and creativity
• Summer hours
• Milestones celebrated with our loyalty program
• 5@7 and vibrant social events
• And much more!

We leverage AI-supported tools to assist with the initial review of applications. These tools do not replace human judgment—final decisions are made by our recruitment teams.

Montreal-based Stingray Group is a leading music, media and technology company with over 1,200 employees worldwide. Our offices are located in the Old Port of Montreal just minutes from the Lachine Canal bike path, a prime location for picnics or a jog at lunch time.

Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company.