Manager, Compliance Operations

UKG (Ultimate Kronos Group); Dover; On-site; CAD 159,000 - 228,000; Full time

Job summary

UKG is seeking a Manager, Compliance Operations to lead a team responsible for modernizing and scaling the company's compliance operating model. The ideal candidate will oversee analysts transforming complex regulatory requirements into efficient, repeatable, technology-driven processes across privacy, AI governance, product compliance, and risk management.

This is a leadership role that blends people management, program design, and operational innovation to embed governance into business

Qualifications

• 8+ years in compliance operations, privacy, AI, governance or related fields.
• 5+ years leading teams in software, SaaS or regulated industries.
• Experience guiding cross-functional initiatives across multiple functions.

Responsibilities

• Lead and develop a team of compliance operations professionals.
• Translate complex regulatory requirements into operational workflows.
• Design technology-enabled processes for privacy, AI governance and risk programs.
• Define KPIs and support audits and regulatory initiatives.
• Foster a 'compliance by design' mindset across workflows.

Skills

Team leadership

Program management

Cross-functional collaboration

Automation / AI usage

Privacy & compliance

Stakeholder influence

Education

Bachelor's degree or equivalent experience

Tools

Workflow automation tools

Analytics tools

Job description

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

About the Team:

UKG's Compliance Operations team enables the company to scale responsibly by embedding compliance into how we design, build, and deliver products and services. We partner across Legal, Risk, Compliance, Product, Engineering, Customer Experience, and other business functions to translate regulatory requirements into practical, technology-enabled solutions.

As UKG continues to evolve its compliance capabilities, we are investing in modern operating models, workflow automation, and AI-enabled solutions that reduce manual effort while strengthening governance and accountability across the enterprise.

About the Role:

We are seeking a Manager, Compliance Operations to lead a team responsible for modernizing and scaling UKG's compliance operating model.

This leader will oversee a team of Compliance Operations Analysts focused on transforming complex compliance requirements into efficient, repeatable, and technology-driven business processes. The role combines people leadership, program management, process design, and operational innovation to help embed compliance into business and product workflows at scale.

The ideal candidate brings a strong foundation in compliance, privacy, governance, risk management, or legal operations, along with experience leveraging automation, workflow technologies, and AI-enabled capabilities to improve operational effectiveness.

Key Responsibilities:

Team Leadership & Development

• Lead, mentor, and develop a team of compliance operations professionals.
• Build a culture of accountability, innovation, continuous improvement, and operational excellence.
• Develop team capabilities in compliance operations, process optimization, automation, responsible AI usage, and cross-functional collaboration.
• Establish clear objectives, performance measures, and development opportunities for team members.

Compliance Operations & Program Execution

• Translate complex legal, regulatory, and policy requirements into practical operational solutions that support business objectives.
• Lead the day-to-day operation and design and implement technology-enabled workflows to improve the compliance programs supporting privacy, AI governance, product compliance, regulatory obligations, and enterprise risk management initiatives.
• Develop scalable operational frameworks that enable consistent application of compliance requirements across the organization and reduce dependence on manual processes.
• Identify opportunities to leverage automation, analytics, and AI-enabled capabilities to scale compliance operations.
• Define and monitor key performance indicators (KPIs) and support audits, assessments, certifications, and regulatory initiatives through streamlined operational processes and reporting
• Promote a "compliance by design" mindset that integrates governance and risk management into existing workflows and decision-making processes.

Basic Qualifications:

• 8+ years of experience in compliance operations, privacy operations, AI, governance, risk management, legal operations, program management, or a related field.
• 5+ years of experience leading and developing teams in software, SaaS, technology, or highly regulated industries.
• Experience leading complex cross-functional initiatives and influencing stakeholders across multiple business functions.

Preferred Qualifications:

• Bachelor's degree or equivalent experience.
• Experience leveraging AI-enabled solutions to improve operational efficiency while maintaining appropriate governance controls
• Strong communication, organizational, and analytical skills.
• Professional certifications such as CIPP, CIPM, CIPT, CRISC, PMP, or similar credentials.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer:

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)

UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process:

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [e-mail] .

The pay range for this position is $115,100 to $165,450. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, termination, leave of absence, and training opportunities.