Manager, Community Resource Database - Editorial Services

GetHired, Inc.; Toronto; Remote; CAD 70,000 - 75,000; Full time

Job summary

Findhelp seeks a Manager, Community Resource Database – Editorial Services to lead a dedicated team of database curators, ensuring high-quality, standardized resource directories across Canada.

You will guide policy, workflows, and partnerships, driving accuracy and impact while fostering an inclusive, collaborative culture within Findhelp.

Qualifications

• Editorial and quality-control expertise for editorial pipelines and standards.
• In-depth database management within Information and Referral systems in Canada.
• Experience leading editorial teams and coordinating cross‑department work.
• Knowledge of taxonomy, classification systems, and style guides is a plus.
• Bilingualism in English and French is an asset.

Responsibilities

• Lead and mentor the Editorial team with work planning and performance management.
• Oversee database maintenance, standards, and system integration.
• Coordinate internal and external directory initiatives to expand reach and impact.
• Collaborate with leadership to align initiatives with Findhelp values and priorities.
• Uphold inclusive, equity-driven editorial practices.

Skills

Editorial QA

Database management

People leadership

Taxonomy/classification

Bilingual English/French

Education

MLIS or related field

Equivalent education/experience

CRS-DC/AIRS certification (asset)

Job description

Transform Lives.Build Stronger Communities

Manager, Community Resource Database - Editorial Services
Website: www.findhelp.ca
Position Type: Temporary (12 - 18 months maternity leave contract)
Location: Canada wide
Application Deadline: October 16, 2026

Why Findhelp?

For over 70 years, Findhelp has been the essentialbridge connecting people to the social, health, and community support theyneed. Every year, our work impacts millions:

• 300,000+ direct connections made viaphone and chat
• 2,000,000+ digital visits across ourweb platforms
• 60,000+ communityprograms navigated across Manitoba, New Brunswick, Newfoundland &Labrador, Ontario, Saskatchewan, and beyond

We don’t justconnect people to help in moments of need, but we turn rich community data intoactionable insights that shape public policy and power local planning. When youbuild your career here, you’re not just taking a job, you’re strengthening thesocial safety net.

Life at Findhelp

• Work with Purpose: Direct, tangible impact on real human lives every day.

• Continuous Development: Generous support for skills training, workshops, and careeradvancement.

• Culture First: A supportive, collaborative culture built on psychological safety,organizational wellness, and shared success.

The Opportunity

Themission of the Manager, Community Resource Database – Editorial Services is tochampion and expand the reach, quality, and impact of Findhelp’s communityresource directories. Leading a dedicated team of database curators, this role overseesdatabase maintenance, enforces rigorous standards, and stewards keypartnerships to ensure quality service delivery.

You willthrive in this role if you are:

• A Supportive TeamLeader: You excel at guiding and mentoring a team, building acollaborative culture focused on growth and clear goals.
• An OrganizedOperations Manager: You align team workflows with organizational goals,using data standards to improve accuracy while balancing competingprojects and priorities.
• A CollaborativePartner and Communicator: You bridge internal departments and steward strongrelationships with external partners and networks.

Quality-Driven andValues-Led: You uphold high standards for editorial work while holding a deepcommitment to equity, diversity, and inclusion.

How You’ll Make an Impact:

• Team Leadership and Development: Lead,mentor, and manage the Editorial team through active work planning, goalsetting, performance management, and strategic visioning.
• Policy, Standards and System Integration:Analyze, refine, and implement editorial policies and workflows withsystem solutions (including taxonomy classification, inclusion/exclusioncriteria, and style standard implementation) to maintain quality and driveconsistency across databases.
• Opportunity and Partnership Coordination:Manage internal and external directory initiatives, coordinating theirdevelopment and execution to expand directory reach and impact.
• Cross-Departmental Collaboration: Partnerwith the broader leadership team to develop and execute organizationalinitiatives aligned with Findhelp’s core values, strategic priorities, andleadership competencies.
• Otherresponsibilities as required to meet department and organizational goals.

What You Bring:

• Editorial and Quality Control: Strongresearch, writing, and editing skills with keen attention to detail andthe ability to assess quality for continuous improvement.
• Database Management: In-depth knowledgeof database management, standards, best practices, and application withinthe Information and Referral (I&R) system in Canada.
• SectorKnowledge: Knowledge and understanding of community, social and humanservices field in Canada.
• People Management and DepartmentLeadership: Strong capabilities in leading editorial teams, work planning,performance management, goal setting, and driving departmental alignmentwith broader organizational strategies.
• Understanding of informationclassification systems, taxonomy and style guides is an asset.
• Language: Bilingualism (French andEnglish) is a strong asset.

Experience andEducation

• 5 years of database content managementexperience
• 3 years of direct people leadership/managementexperience
• Sector Background: Community, socialservice, or information and referral (I&R) sector experience required
• Education: MLIS Degree in Library and InformationScience or post-secondary education in a related field or equivalentcombination of education and experience
• CRS-DC(Community Resource Specialist - Database Curator) InformUSA/AIRScertification an asset

Role Details

• Salary andBenefits: Salary Range - $70,000 to $75, 000 with a comprehensive employee benefits package including:participation in CUPE’s Multi-Sector Pension Plan.

Belonging at Findhelp

We believethat a diverse team brings the perspective needed to support diversecommunities. Findhelp is dedicated to an inclusive, equitable workplace whereeveryone feels safe, valued, and empowered.

We welcomeapplications from people of all backgrounds, cultures, ethnicities, genders,sexual orientations, abilities, and identities. If you are passionate about ourmission, we encourage you to apply.

Need Accommodations?

We arecommitted to a barrier-free hiring process. If you require any accommodation atany stage, let us know in advance at [e-mail]. We’re happy to work with you.

Internal applicant application deadline October 9, 2026.

We sincerely thank every applicant for taking the time to share theirjourney with us. To respect everyone’s time, only candidates selected for aninterview will be contacted.