Manager, Commercial Services – National Real Estate Group

Jobtailor; Vancouver; On-site; CAD 130,000 - 190,000; Full time

Job summary

Jobtailor in Vancouver seeks a senior Lead Account Manager to lead a team of account managers, structure credit, and manage commercial banking operations in alignment with risk policies. You will coach, develop talent, and drive profitable growth while delivering a superior customer experience.

You will build relationships with internal partners, manage portfolio profitability, and contribute to strategic plans, quarterly reviews, and regulatory compliance.

Qualifications

• Undergraduate or graduate degree required or equivalent experience.
• Extensive experience in commercial banking, credit management, sales, and account management.
• Experience overseeing and coaching Commercial Account Managers.
• Knowledge of real estate development and construction financing.
• Ability to structure credit and assess credit requests.
• Knowledge of regulatory and compliance guidelines, policies, and procedures.
• Ability to manage operational and regulatory risk.
• Knowledge of market conditions, industry issues, customers, and broader economic factors.
• Ability to manage complex commercial accounts and portfolio profitability.
• Ability to develop sales strategies, negotiate terms, and manage business relationships.
• Ability to work within applicable Bank and Industry Codes of Conduct.
• Ability to lead, recruit, coach, and develop diverse teams.

Responsibilities

• Lead a team of Account Managers in structuring credit and managing operations.
• Provide guidance, leadership, coaching, and development to achieve business objectives.
• Manage a book of business aligning with credit and risk policies.
• Drive growth through pipeline management and sales coaching.
• Deliver a superior customer experience and profitable growth.
• Resolve customer operational and credit issues.
• Develop creative and competitive solutions for customers.
• Set and monitor service, control, and performance standards.
• Build relationships with internal and external partners.
• Identify referral opportunities to internal bank partners.
• Contribute to business plans, growth strategies, and unit coaching.
• Meet or exceed business targets and maximize profitability.
• Coach team in assessing credit requests and structuring credit.
• Ensure product referrals, regulatory compliance, training, and risk management.
• Build an engaged, diverse, high-performing team.

Skills

Credit Management

Sales Coaching

Regulatory Compliance

Team Leadership

Commercial Banking

Relationship Building

Problem Solving

Change Management

Talent Development

Education

Undergraduate Degree

Graduate Degree

Tools

Credit Structuring

Portfolio Management

Sales Strategy Development

Operational Risk Management

Negotiation

Job description

• Lead a team of Account Managers in structuring credit and managing operations
• Provide guidance, leadership, coaching, and development to achieve business and professional objectives
• Manage a book of business in alignment with credit and operational risk policies
• Drive unit growth through pipeline management and sales coaching
• Deliver a superior customer experience and profitable business growth
• Resolve customer operational and credit issues
• Develop creative and competitive solutions for customers
• Set and monitor service, control, and performance standards
• Develop relationships with internal and external partners and centres of influence
• Identify referral opportunities to internal bank partners
• Contribute to business plans, growth strategies, goal setting, and unit coaching
• Meet or exceed business targets and maximize relationship profitability
• Coach team members in assessing credit requests and structuring credit
• Ensure product referrals, regulatory compliance, training, and risk management
• Build and retain an engaged, diverse, and high-performing team
• Recruit, develop, and retain talent and foster colleague growth
• Lead teams through change and support innovation
• Develop strategic priorities and annual or long-term plans
• Conduct quarterly check-ins and manage employees according to HR policies
• Oversee credit management and sales for moderate to highly complex commercial accounts
• Act as a strategic partner on portfolio management, unit profitability, and operational efficiencies
• Develop and implement innovative sales and account-management approaches
• Report generally to the Unit Leader

Requirements

• Undergraduate/Graduate degree and/or 10+ years of relevant experience
• Experience in commercial banking, credit management, sales, and account management
• Experience overseeing and coaching Commercial Account Managers
• Knowledge of real estate development and construction financing
• Ability to structure credit and assess credit requests
• Knowledge of regulatory and compliance guidelines, policies, and procedures
• Ability to manage operational and regulatory risk
• Knowledge of market conditions, industry issues, customers, and broader economic factors
• Ability to manage complex commercial accounts and portfolio profitability
• Ability to develop sales strategies, negotiate terms, and manage business relationships
• Ability to work within applicable Bank and Industry Codes of Conduct
• Ability to lead, recruit, coach, and develop diverse teams

Core Competencies

Demonstrates expertise in credit management, sales strategies, and operational risk management while leading and developing high-performing teams in a commercial banking environment.

Highest-signal resume keywords

• Credit Management
• Sales Coaching
• Regulatory Compliance
• Team Leadership
• Commercial Banking

ATS Optimization Keywords

Hard Skills

• Credit Structuring
• Portfolio Management
• Sales Strategy Development
• Operational Risk Management
• Negotiation

Soft Skills

• Coaching
• Relationship Building
• Problem Solving
• Change Management
• Talent Development

Certifications & Qualifications

• Undergraduate Degree
• Graduate Degree

Industry Keywords

• Commercial Banking
• Credit Management
• Real Estate Development
• Construction Financing
• Market Conditions