Manager, Collections

Rogers Bank; Red Deer; On-site; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Discounts on Rogers services

Stock matching programs

Volunteer time off

Wellness programs

Job summary

Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, seeks a strategic leader to advance collections, credit risk and portfolio performance. You will leverage data and technology to improve recoveries and customer outcomes, while driving automation and regulatory compliance.

Calgary-based with travel and ongoing governance responsibilities. You will partner with risk, compliance, and operations teams to deliver innovative solutions and manage third-party partners to

Qualifications

• Bachelor's degree in Business, Finance, Economics, Analytics, or a related field, or equivalent experience.
• 5+ years of progressive experience in collections, credit risk, portfolio management, financial services, or customer operations, including leadership experience.
• Strong knowledge of collections strategies, consumer lending products, and regulatory requirements within a regulated environment.
• Proven ability to use analytics and data-driven insights to improve business performance and customer outcomes.
• Experience leading transformation, process improvement, automation, or digital initiatives.
• Strong stakeholder management, communication, and influencing skills with the ability to work cross-functionally.
• Proficiency with Excel, PowerPoint, Word, and analytics tools such as SQL, SAS, Alteryx, Databricks, Power BI, or Tableau.
• Experience in banking, financial services, telecommunications, or managing third-party collections agencies is considered an asset.

Responsibilities

• Monitor portfolio performance, identify trends, risks, and opportunities, and recommend strategies to improve recoveries and customer outcomes.
• Use analytics and business insights to optimize collections strategies across the customer lifecycle.
• Develop reporting, dashboards, forecasts, and business cases to support operational and executive decision-making.
• Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.
• Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams to deliver strategic initiatives.
• Evaluate and implement innovative collections tools, technologies, and digital solutions.
• Support governance, regulatory compliance, and risk management practices across collections operations.
• Manage relationships with third-party collections partners and support vendor performance and strategy.

Skills

Analytical thinking

Stakeholder management

Leadership

Regulatory compliance

Data-driven decision making

Education

Bachelor's degree in Business, Finance, Economics, Analytics, or related field

Tools

Excel

PowerPoint

Word

SQL

SAS

Alteryx

Databricks

Power BI

Tableau

Job description

Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology.

Who We Are Looking For

We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive portfolio performance. You'll bring a strong understanding of collections strategies within a regulated environment, a passion for continuous improvement, and the ability to influence stakeholders while leading innovative solutions that enhance customer outcomes and operational efficiency.

What You’ll Do

• Monitor portfolio performance, identify trends, risks, and opportunities, and recommend strategies to improve recoveries and customer outcomes.
• Use analytics and business insights to optimize collections strategies across the customer lifecycle.
• Develop reporting, dashboards, forecasts, and business cases to support operational and executive decision-making.
• Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.
• Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams to deliver strategic initiatives.
• Evaluate and implement innovative collections tools, technologies, and digital solutions.
• Support governance, regulatory compliance, and risk management practices across collections operations.
• Manage relationships with third-party collections partners and support vendor performance and strategy.

What You’ll Bring

• Bachelor's degree in Business, Finance, Economics, Analytics, or a related field, or equivalent experience.
• 5+ years of progressive experience in collections, credit risk, portfolio management, financial services, or customer operations, including leadership experience.
• Strong knowledge of collections strategies, consumer lending products, and regulatory requirements within a regulated environment.
• Proven ability to use analytics and data-driven insights to improve business performance and customer outcomes.
• Experience leading transformation, process improvement, automation, or digital initiatives.
• Strong stakeholder management, communication, and influencing skills with the ability to work cross-functionally.
• Proficiency with Excel, PowerPoint, Word, and analytics tools such as SQL, SAS, Alteryx, Databricks, Power BI, or Tableau.
• Experience in banking, financial services, telecommunications, or managing third-party collections agencies is considered an asset.

What’s in it for you?

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts – Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities
  • Self-driven career development programs (E.g. MyPath program)
  • Rogers First priority in applying to internal roles of interest
• Wellness Programs
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

Schedule Full time

Shift Day

Length of Contract Not Applicable (Regular Position)

Work Location: Shaw Court 630 3rd Ave SW (7860), Calgary, AB

Travel Requirements: Up to 25%

Background Check(s) Required: Criminal Record and Credit Check

Posting Category/Function: Banking & Operations

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Requisition ID 340059

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.