Manager, Cloud Operations

Zafin; Toronto; On-site; CAD 120,000 - 130,000; Full time

Job summary

An established industry player seeks a dynamic Manager of Cloud Operations to lead a talented team in ensuring the high availability and security of cloud services. This role is pivotal in developing strategic roadmaps, driving automation, and optimizing cost management, all while fostering a culture of innovation. With a focus on collaboration and continuous improvement, you will have the opportunity to make a significant impact on the organization and its customers. If you're passionate about cloud technologies and leadership, this is the perfect opportunity to advance your career in a supportive and diverse environment.

Benefits

Competitive Salaries

Annual Bonus Potential

Generous Paid Time Off

Paid Volunteering Days

Wellness Benefits

Professional Growth Opportunities

Qualifications

• 10+ years in IT operations with 5+ years in cloud services.
• Experience managing AWS or Azure environments at enterprise scale.
• Strong leadership skills with a focus on team development.

Responsibilities

• Lead the Cloud Operations team for high availability and performance.
• Develop strategic roadmaps for cloud operations aligned with business goals.
• Drive automation and cost management for cloud resources.

Skills

Cloud Operations Management

AWS

Azure

Terraform

Ansible

CI/CD Pipelines

Networking

Security Best Practices

Problem Solving

Leadership

Education

Bachelor's or Master's degree in Computer Science

Certifications on cloud technologies

Management Certifications

Tools

Datadog

Splunk

Prometheus

Azure Monitoring

Job description

Join to apply for the Manager, Cloud Operations role at Zafin.

The world's top banks use Zafin's integrated platform to drive transformative customer value. Powered by an innovative AI-powered architecture, Zafin's platform seamlessly unifies data from across the enterprise to accelerate product and pricing innovation, automate deal management and billing, and create personalized customer offerings that drive expansion and loyalty.

Zafin empowers banks to drive sustainable growth, strengthen their market position, and define the future of banking centered around customer value.

Job Responsibilities:

1. Lead the Cloud Operations team to ensure high availability, performance, and security of cloud-based applications and services.
2. Develop and execute a strategic roadmap for cloud operations, aligning with business objectives.
3. Oversee incident management, disaster recovery, and business continuity strategies for cloud environments to support and meet customer needs.
4. Drive automation and infrastructure-as-code (IaC) adoption to improve efficiency and reduce operational overhead.
5. Optimize cloud cost management and governance to ensure cost-effective usage of resources.
6. Collaborate with security, compliance, and IT teams to enforce best practices and regulatory requirements.
7. Establish and monitor KPIs, SLAs, and performance metrics to continuously improve service delivery.
8. Provide leadership, mentorship, and development opportunities for a team of cloud engineers and operations professionals.
9. Communicate proactively with customers and internal team members to deliver business value as a part of daily work management.
10. Stay up to date with emerging technologies, trends, and industry best practices to drive innovation.

Minimum Required Technical Skills and Qualifications:

1. Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
2. Certifications on cloud technologies.
3. Industry accepted certifications in management space.
4. Domain knowledge of banking and financial institutions and/or large enterprise IT environment is desirable.
5. 10+ years of experience in IT operations with at least 5 years focused on cloud services.
6. Proven experience in managing cloud environments (AWS or Azure) at an enterprise scale.
7. Strong understanding of automation tools (Terraform, Ansible, CloudFormation) and CI/CD pipelines.
8. Hands-on experience with monitoring, logging, and observability tools (Datadog, Splunk, Prometheus, Azure Monitoring etc.).
9. Deep knowledge of networking, security best practices, and compliance frameworks (ISO, SOC2, NIST, etc.).
10. Strong leadership and team management skills with experience in developing high-performing teams.
11. Excellent problem-solving skills with a proactive approach to operational challenges.
12. Strong communication and stakeholder management skills.

Minimum Soft Skills:

1. Customer facing skills: Connect, Engage, Listen, Explain, Facilitate, Coordinate, Follow-through.
2. Strong, clear and concise written and verbal communication skills.
3. Ability to communicate effectively at all levels of the organization.
4. Strong interpersonal skills and ability to foster team collaboration.
5. Ability to negotiate and convince.
6. Ability to identify innovative solutions to problems.
7. Out of the box thinking approach.
8. Ability to conceptualize and articulate new approaches and solutions.
9. Ability to collaborate and communicate to achieve positive outcomes.
10. Detail-oriented.
11. Strong ability to prioritize and meet deadlines.
12. Able to work under stress and conflicting timelines, when necessary.
13. Pro-active and has a strong desire to learn.
14. Self-driven, high enthusiasm and ambition to succeed.

What's in it for you

Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: zafin.com/careers

Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin's privacy policy at https://zafin.com/privacy-notice/. By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the candidate privacy notice.

Seniority level

• Director

Employment type

• Full-time

Job function

• Management and Manufacturing
• Software Development

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