Manager, Cloud Operations

EWS Group; Markham; Hybrid; CAD 125,000 - 135,000; Full time

Job summary

Jonas Software in Markham, Ontario is seeking a Manager of Cloud Operations to lead production cloud environments, deploy scalable architectures, and drive security and compliance across CORA Legal Group cloud products.

You will mentor the Cloud Operations team, partner with R&D and leadership, implement CI/CD pipelines, IaC with Terraform and CloudFormation, and leverage AI tools to improve monitoring and remediation.

Qualifications

• Proven track record managing production cloud environments (Azure and AWS).
• Experience leading a Cloud Operations team and delivering CI/CD pipelines.
• Strong knowledge of IaC with Terraform and CloudFormation.
• Familiarity with SOC2, ISO 27001 and GDPR compliance.

Responsibilities

• Determine requirements for secure, reliable, cost-effective, and performant cloud environments for CORA Legal Group cloud products
• Manage production deployment of CORA Legal Group cloud applications and services
• Prioritize tasks and set direction for Cloud Operations team members
• Collaborate with R&D management at BEC and RBRO to build monitoring and alerting platforms
• Ensure cloud systems are backed up, highly available, documented, and secure

Skills

Azure & AWS cloud

Team management

CI/CD pipelines

IaC (Terraform, CloudFormation)

AI tools in CI/CD

APM platforms (New Relic, Datadog)

Programming/scripting (Python, Go, C#,

Ruby, PowerShell

Docker & Kubernetes

DevOps practices

Security & SOC2 awareness

Tools

Terraform

AWS CloudFormation

New Relic

Datadog

Git

Jenkins

Docker

Kubernetes

Ansible

Job description

## Manager, Cloud OperationsApply: Remote - Canada: Canada - Markham - Ontario: Full time: Posted 30+ Days Ago: R52111## ## Job Description:## **Compensation & Role Details:**Expected Salary Range: The expected base salary range for this role is between $125,000 – $135,000 CAD, depending on experience and qualifications Role Type: New role AI Disclosure: AI may be used during the hiring process.**Manager, Cloud Operations****Job Responsibilities*** Determine requirements for secure, reliable, cost-effective, and performant cloud environments for CORA Legal Group cloud products* Manage production deployment of CORA Legal Group cloud applications and services* Prioritize tasks and set direction for Cloud Operations team members* Collaborate with R&D management at BEC and RBRO to build monitoring and alerting platforms using mutually determined KPIs* Ensure that cloud systems are backed up, highly available, documented, and secure* Gather baseline performance information and establish related alerting mechanisms* Working with R&D management at BEC and RBRO, establish chains of custody and reporting/handoff procedures for bugs and incidents* Work with CORA Legal Group leadership to maintain existing SOC2 certifications and ensure that SOC2 requirements are continually met* Establish cloud security procedures; perform routine risk assessments and supervise periodic penetration testing* Proactively create and test remediation plans for anticipated issues* Find ways to continuously streamline and strengthen processes and capabilities using appropriate AI tools* Continually communicate status and promptly escalate issues to the appropriate team and department leaders* Act as advocate for Cloud Operations staff by identifying opportunities for future growth, recommending promotions, etc.* Build a culture of continuous growth and improvement within the Cloud Operations organization**Required Skills*** A track record of success in management of cloud architectures, including Azure and AWS* Significant experience in managing a team to oversee production cloud environments; strong team-building skills* Experience in designing, implementing, and maintaining CI/CD pipelines* Hands-on expertise in technology infrastructure including networking, compute, storage, and virtualization/containerization technologies* Excellent understanding of the architectural principles of cloud-based platforms (SaaS, PaaS, and IaaS)* Significant experiencing building and maintaining cloud infrastructure with IaC tools such as Terraform and Cloud Formation* Demonstrated experience with AI technologies, including usage of AI tools to generate and maintain CI/CD pipelines and enhance reporting/monitoring capabilities* Solid understanding of common software and application vulnerabilities, along with the ability and judgment to make quick decisions when necessary to mitigate risk and impact* Expertise in automating infrastructure, configuration and deployments* Significant experience with Application Performance Monitoring platforms such as New Relic or Datadog* Knowledge of a modern programming or scripting language (Python, Go, C#, Ruby, PowerShell, etc.)* Keen interest in DevOps methods and technologies (Docker, Kubernetes, Ansible, Git, Puppet, Chef, Jenkins, etc.)* Excellent verbal and written communication skills* Very strong time management and analytical skills* A positive, diplomatic, and professional demeanor; high emotional intelligence**Preferred Skills*** Significant experience with SOC2 and similar certifications or regulatory requirements, such as ISO 27001 and/or GDPR* Experience with compliance platform such as Druva, Vanta, or Secureframe## ## Business Unit:RBRO## ## Scheduled Weekly Hours:37.5## ## Number of Openings Available:1## ## Worker Type:Regular## ## **More About Jonas Software:**Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.### About UsAt Jonas we have long realized that our greatest asset is our employee base. As such we strive to provide our team with a fantastic working environment and an enriching career, which we know will translate into world class service to our valued clients. This allows Jonas Software to maintain and extend our lead as the premier software and services provider in each of our markets. If being part of a growing organization that moves at a fast pace and constantly strives to get better each and every day is what you are looking for, then we want to hear from you. Everyone has heard the sports analogy “to be the best, you have to beat the best”; well at Jonas Software we have tweaked that slightly to fit vertical market software. We believe to be the **best you have to hire and retain the best!!!***Jonas Software is an Equal Opportunity Employer.**If you need accommodation for a disability at any stage of the application process or want more information on our accommodation policies, contact recruitment at**[e-mail]**or 905-470-4600.**Jonas Software and its subsidiaries will never request payment, banking information, or sensitive personal documents from candidates at any stage of the application or interview process. Any such requests should be treated as fraudulent.**If you receive suspicious communication claiming to represent Jonas Software or one of our subsidiaries, please contact us at* *[e-mail]**.*Jonas Software is part of a CSI group of companies.