Manager, Clinical Services

University of Alberta; Edmonton; On-site; CAD 74,000 - 124,000; Full time

Job summary

University of Alberta in Edmonton, AB, is seeking a Manager, Academic Clinical Services to lead clinical operations across its teaching clinics. The role reports to the Executive Director and partners with physician leaders, corporate representatives, and Faculty leadership.

The position includes strategic program leadership for education, research, and community-based care within the Department of Family Medicine’s academic teaching clinics, with in-person duties at North Campus Edmonton.

Qualifications

• Bachelor’s degree required; health administration, business administration, healthcare management, or related field preferred.
• 5–7 years progressive management experience in healthcare operations.
• Experience in academic health settings, community-based clinical environments, or distributed service delivery models.
• Experience supporting compliance with regulatory, policy, or clinical standards.

Responsibilities

• Implements strategic direction by operationalizing clinical service delivery within the department’s teaching clinic network.
• Translates academic and clinical priorities into operational plans with dyad leadership.
• Ensures clinic operations align with governance frameworks and sustainability objectives.
• Leads operational planning for teaching clinics, including service redesign, capacity planning, and partnership coordination.
• Develops business cases, analyses, and program reports for executive decision-making.
• Manages operational financial planning, budgeting, forecasting, and monitoring expenditures.
• Provides supervision and leadership to staff across multiple sites; staff development and performance management.
• Coordinates with partner organizations to ensure consistent implementation of priorities and address issues.

Skills

Leadership

People management

Performance management

Staff development

Analytical skills

Interpersonal communication

Education

Bachelor's degree

Job description

• Position Type Administrative and Professional Officer (APO)
• College/Administrative Portfolio College of Health Sciences
• Annual Salary Range $74,418 to $124,036

About the Job

Location - This role is in-person at North Campus Edmonton.

The Manager, Academic Clinical Services provides strategic program leadership and operational oversight for the Department of Family Medicine’s clinical service delivery within its academic teaching clinic network. This role is central to advancing the Department’s Academic Clinical Services pillar, ensuring that clinical operations directly support the integrated mandates of education, research, and community-based care.

Family Medicine is unique within the Faculty in that residency training occurs primarily in community settings rather than hospital-based environments. To support this model, the Department has developed and operates its own academic teaching clinics to ensure sufficient clinical teaching capacity, protected physician teaching time, and the infrastructure required to sustain residency education and scholarly activity. These clinics are intentionally structured to provide the organizational systems, staffing models, EMR access, and operational supports that traditional community clinics typically do not possess. The Department operates within a complex governance structure that includes two affiliated corporations:

• NAFMASC, which administers the Academic Alternative Relationship Plan (ARP) for physicians practicing within the Department’s academic teaching clinics and oversees the financial flow and physician compensation structures; and
• NAPCAC, the corporation responsible for operating two of the Department’s academic teaching clinics.
  In addition, three academic teaching clinics are operated through formal partnerships with Primary Care Alberta and Covenant Health, requiring strategic coordination, shared governance alignment, and collaborative operational planning.

Reporting to the Executive Director, the Manager, Academic Clinical Services works closely with physician leaders, corporate representatives, and academic leadership to ensure that clinical operations are aligned with departmental strategy, corporate mandates, and long-term sustainability objectives.

Responsibilities

Academic Clinical Services Operations

• Implements the strategic direction established by the Department’s executive leadership (Chair, Associate Chairs, and Executive Director) by operationalizing clinical service delivery within the Department’s academic teaching clinic network.

Operational Planning and Program Implementation

• Works in partnership with the Director of Academic Clinical Services under the guidance of the Associate Chair, Health Services within a dyad leadership model to translate academic and clinical priorities into operational plans.
• Collaborates closely with the Executive Director to ensure clinic operations align with departmental strategy, corporate governance frameworks, and long-term sustainability objectives.
• Leads operational planning for academic teaching clinics, including service redesign, clinic capacity planning, infrastructure development, and partnership coordination.
• Develops business cases, operational analyses, and program reports to support decision-making by the Executive Director, corporate boards, and Faculty leadership.

Financial and Resource Management

• Manages the operational financial planning for academic clinical services programs and teaching clinics in collaboration with the Finance Service Partner, including budgeting, forecasting, and monitoring program expenditures.

Leadership and Staff Management

• Provides direct supervision and operational leadership to staff within the Academic Clinical Services portfolio, including Team Leads, Quality Coordinators, and clinic administrative personnel across multiple sites.
• Establishes operational priorities and performance expectations aligned with departmental objectives and executive direction.
• Leads workforce planning and staffing model implementation within academic teaching clinics to support patient care, teaching, and research activities.
• Coaches and develops staff to build operational capacity within a distributed clinical environment.
• Addresses staff performance issues and supports staff development in accordance with University policies and applicable employment agreements.
• Works collaboratively with other departmental managers to support coordinated execution across the Department’s Education, Research, and Academic Clinical Services pillars.

Partnerships, Operational Coordination, and Issue Management

• Maintains productive working relationships with operational leaders from Primary Care Alberta, Covenant Health, and other partner organizations involved in academic teaching clinic operations.
• Coordinates operational communication across clinic sites, departmental leadership, and partner organizations to support consistent implementation of departmental priorities.
• Navigates shared governance and partnership environments by clarifying operational roles, responsibilities, and service expectations across jointly operated clinics.
• Identifies emerging operational, clinical, partnership, or regulatory issues affecting academic teaching clinics and develops operational responses.
• Uses operational data, EMR reporting, and environmental scanning to identify service improvement opportunities and implement operational process improvements.
• Escalates high-risk, governance-sensitive, or system-level issues to the Executive Director for executive decision-making or corporate board consideration.

Qualifications

Education

• Bachelor’s degree required; a focus in Health Administration, Business Administration, Healthcare Management, or a related field is preferred.

Experience

• 5-7 years progressive management experience in healthcare operations, clinical services, or a complex institutional environment.
• Experience working within academic health settings, community-based clinical environments, or distributed service delivery models.
• Experience supporting compliance with regulatory, policy, or clinical standards.

Knowledge

• Progressive management experience in healthcare operations, clinical services, or a complex institutional environment.
• Experience working within academic health settings, community-based clinical environments, or distributed service delivery models.
• Experience supporting compliance with regulatory, policy, or clinical standards.

Skills and Abilities

• Strong leadership and people management skills, including performance management and supporting staff development.
• Analytical and problem-solving skills
• Exceptional interpersonal and communication skills, with the ability to build trust and credibility across academic, clinical, and administrative stakeholders.
• Sound judgment and decision-making skills

Application Instructions

This position has a comprehensive benefits package and an annual salary range of $74,418 to $124,036.

The terms and conditions of this appointment are governed by Schedule F of the collective agreement between the Board of Governors of the University of Alberta and the Association of Academic Staff of the University of Alberta.

About the Team

The Faculty of Medicine & Dentistry is one of the world’s top academic health science centres. With 21 departments, multiple research institutes and centres, and a focus on excellence in education, research, and clinical care, the faculty trains outstanding medical and dental professionals and drives global health innovation in collaboration with partners across sectors.

About University of Alberta

The University of Alberta, its buildings, labs and research stations are primarily located on the territory of Néhiyaw (Cree), Niitsitapi (Blackfoot), Métis, Nakoda (Stoney), Dene, Haudenosaunee (Iroquois) and Anishinaabe (Ojibway/Saulteaux), lands that are now known as part of Treaties 6, 7 and 8 and homeland of the Métis. The University of Alberta respects the sovereignty, lands, histories, languages, knowledge systems and cultures of all First Nations, Métis, and Inuit.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more .

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.