Manager Client Services-Retail Beauty

Acosta, Inc.; Quebec; Hybrid; CAD 70,000 - 85,000; Full time

Job summary

Mosaic Sales Solutions Canada Operating Co is seeking a Client Service Manager to own day-to-day client management and operations, grow the client relationship, and drive sales across programs. The role emphasizes revenue growth, margin delivery, client satisfaction, quality program execution, and strong cross-functional collaboration with field teams to deliver measurable results.

Experience in national retail environments and proficiency with Excel for reporting are preferred.

Qualifications

• Bachelor's degree in business, marketing, or related fields.
• Five+ years of account management or operations experience in a retail merchandising environment.
• Strong relationship-building and communication skills.
• Experience in data reporting and cross-functional collaboration.

Responsibilities

• Drive revenue growth with existing clients and secure new opportunities.
• Identify initiatives delivering mutually beneficial results for Mosaic and clients.
• Respond to and resolve issues balancing customer satisfaction, quality, and relevance.
• Outline data reporting requirements and analyze business results.
• Collaborate with field and internal teams to develop the client strategic plan.
• Participate in new business development and manage program communications to field teams.
• Monitor product introductions, merchandising changes, training initiatives and events for clients.
• Share best practices.
• Other duties as assigned.

Skills

Relationship building

Excel

Communication skills

Problem solving

Time management

Education

Bachelor's degree in business, marketing, or related fields

Job description

DESCRIPTION

The Client Service Manager will be responsible for all aspects of day-to-day client management and operations while growing the client relationship and driving sales. Focusing on:

• Revenue growth




• Margin delivery




• Client satisfaction and retention




• Quality execution of programs




• Expanding services /solutions utilized by client




• Delivery of program specific training to District Managers and National Field Execution team




• Development of field tools to collect meaningful field information for our clients




• Analysis of impact of programs

RESPONSABILITÉS

• Experience supporting national retail beauty, cosmetics, personal care or health & wellness strongly preferred.




• Drive revenue growth with existing client and secure new opportunities – focus on increasing sales and growing margin by maximizing all revenue opportunities.




• Identify and drive key initiatives that deliver mutually beneficial results for Mosaic and our clients.




• Respond to and resolve issues in a timely way, balancing customer satisfaction, quality, and relevance.




• Outline data reporting requirements, analyze business results, report on key insights.




• Partner with the Mosaic field and internal operations leaders to develop the client strategic plan and communicate as necessary to accomplish client objectives.




• Participate in or lead new business development activities as required.




• Manage program communication to field management team and merchandisers.




• Monitor and communicate to stakeholders any new product introductions, merchandising changes, training initiatives and special event needs from the client to the field team.




• Seek out and share best practices.




• Other duties as assigned.

LES QUALIFICATIONS

Minimum Education Requirements:

• Bachelor's degree in business, marketing, or related fields

Experience Requirements:

• Five or more years of account management or operation/management experience in a retail merchandising environment OR any similar combination of education & experience.


• Excellent relationship building skills; proven success in relationship building and management.


• Interact with all key client contacts to understand expectations, upcoming initiatives/product launches, and in-store execution needs.


• Outstanding organizational skills, attention to detail, and prioritization of tasks.


• Experience developing, tracking, and monitoring cross-functional processes (Requiring proficiency in Excel).


• Anticipating client needs and developing solutions.


• Experience in the general retail landscape.


• Executing resets within multiple channels is ideal (drug, mass, or grocery) or various other projects within a retail environment.

Knowledge, Skill, and Ability Requirements:

• Build relationships with all key stakeholders (e.g. Merchandising, Operations, HR, Finance, etc.)


• Knowledge and ability to work with the finance contact to ensure all invoicing is accurate and timely.


• Produce quality field execution.


• Regularly connect with our clients and participate in quarterly business reviews and business planning meetings, as applicable.


• manage client expectations and help to make all plans operational at the store level.


• Great analytical skills – strong attention to detail.


• Proficiency in Excel required.


• Strong verbal communication and presentation skills.


• Drive for results.


• Persuasive selling and ability to influence skills.


• Assertive, creative team player.


• Sense of urgency required.

Physical Requirements:

• Sit for extended periods (typically 6+ hours per day).


• Use a computer, including keyboard and mouse, for prolonged periods.


• Lift and carry light items (e.g., files, office supplies, laptops, typically 20+ pounds).


• Reach, bend, or stoop occasionally to access files or office materials.


• Maintain focus and attention for long periods of desk-based work.


• Follow clear directions.


• Perform repetitive motions (e.g., typing, clicking) consistently throughout the day.

#DiscoverYourPath

A French version of this job description is also available here: https://french.acosta.jobs/ | Une version française de cette description de poste est également disponible ici : https://french.acosta.jobs/

Catégorie d'emploi: Marketing

Type de position: Full time

Unité commerciale: Sales

Échelle salariale: $70000.00 - $85000.00

Company: Mosaic Sales Solutions Canada Operating Co

Req ID: 39415

#fr

About Us: Acosta et Mosaic sont les forces motrices en matière de ventes et de marketing derrière les marques les plus reconnues et éprouvées auprès des principaux détaillants aux États-Unis et au Canada. Nous proposons des services flexibles qui maximisent l’efficacité. Acosta possède le talent et la technologie nécessaires pour élaborer des stratégies axées sur les données, la portée et les relations, afin de mettre en œuvre ces stratégies, ainsi que les outils pour surveiller, suivre et optimiser les résultats basés sur les indicateurs pour les clients et les détaillants. Acosta et ses filiales, de bonne foi, estiment que cette fourchette de rémunération affichée est la fourchette précise pour ce poste au moment de cette publication. Acosta pourrait finalement payer plus ou moins que la fourchette affichée en fonction des qualifications des candidats et des lieux. Cette fourchette peut être modifiée à l’avenir. Acosta et ses filiales sont des employeurs offrant l’égalité des chances. Nous nous engageons à fournir des aménagements pour les personnes handicapées. Si vous avez besoin d’un aménagement, nous travaillerons avec vous pour répondre à vos besoins, dans la mesure requise par la loi. Les déclarations ci-dessus ont pour but de décrire la nature générale et le niveau de travail effectué par les personnes affectées à cette classification. Elles ne doivent pas être interprétées comme une liste exhaustive de toutes les responsabilités, tâches et compétences requises du personnel ainsi classé. Mosaic se réserve le droit de modifier tout ou partie des descriptions de poste à sa discrétion afin de répondre aux besoins de l’entreprise, voire de les dépasser. En soumettant votre candidature, vous acceptez et acceptez la Déclaration de confidentialité d’Acosta et les Conditions d’utilisation. Acosta, and its subsidiaries, is an Equal Opportunity Employer