Manager, Client Services

Ryan; Calgary; Hybrid; CAD 90,000 - 135,000; Full time

Benefits offered by this job

Hybrid and remote work options

Award-winning culture

Generous PTO benefits

Up to 20 weeks parental leave

Gym membership or reimbursement

Health and dental benefits from day 1

RRSP with employer match

Tuition reimbursement after one year

Job summary

Ryan is seeking a Manager, Client Services in Calgary to lead consultative client engagements, expand relationships, and cross-sell solutions. You will partner with Client Services Directors and Principal to drive business development initiatives and ensure delivery excellence across local and national accounts.

You will steward client relationships, stay current on service offerings, and coordinate with delivery teams.

Qualifications

• Bachelor’s degree with 5+ years of business development experience.
• Strong business development and communication skills, professional demeanor.
• Ability to multi-task in a business development team with urgency under pressure.
• Willingness to accept direction and instruction.
• Experience meeting with prospects and clients to generate new business.
• Knowledge of the Firm’s service offerings and ability to discuss them confidently.

Responsibilities

• Meet with prospects and clients to discuss potential engagements.
• Identify, research, and pursue new prospects and clients to generate new business for the Firm.
• Make cold calls and maintain contact with prospects and clients by telephone and email.
• Build and maintain key relationships with prospects and clients.
• Attend business development meetings locally and nationally to generate new leads.
• Develop responses to engagement letters, MSAs, agreements and proposals.
• Maintain a deep understanding of the Firm’s service offerings to discuss them confidently.
• Stay informed on alliance partners’ products and service lines to position them effectively.
• Utilize Internet tools to uncover opportunities for prospects and clients.
• Ensure client satisfaction by monitoring timely service delivery and adherence to Client Service Principles.
• Anticipate client issues and needs proactively.
• Coordinate sales efforts with Client Services and Service Delivery team members to perform joint-selling activities.

Skills

Business development

Communication skills

Verbal communication

Professional demeanor

People-oriented approach

Education

Bachelor's degree

Tools

Salesforce

Workday

SAP

Office Suite

SharePoint

Google Drive

eFileCabinet

Dynamics

NetSuite

Job description

Why Ryan?

• Hybrid and Remote Work Options

• Award-Winning Culture

• Generous Personal Time Off (PTO) Benefits

• Up to 20 Weeks of Parental Leave Top-up (Adoption Included

• Monthly Gym Membership OR Gym Equipment Reimbursement

• Health and Dental Benefit Eligibility Effective Day One

• RRSP with Employer Match

• Tuition Reimbursement After One Year of Service

The Manager, Client Services (“Manager”) professional is responsible for communicating the Firm’s vision and capabilities to the marketplace and engaging clients and prospects in a consultative manner to provide customized solutions for Ryan. Responsibilities include expanding and cross-selling within client relationships and researching, initiating, and developing new business relationships for the Firm by targeting qualified prospects. The Manager would partner working closely with a small team of Client Services Directors and Principal. Within this Team they will assist with the business development pursuit of existing Clients and Prospects. Successful Ryan team members embrace and live Ryan’s values of Pursue Excellence, Wired to Win, Generosity Matters, Build Trust and Integrity Always and will embody and demonstrate accountability.

Duties and responsibilities, as they align to Ryan’s Key Results

People:

• Strong business development experience, communication skills, (verbal and written), professional demeanor, people-oriented approach.
• Ability to multi-task within a business development team, work with urgency under pressure, and prioritize effectively.
• Willingness to accept direction and instruction.

Client:

• Work closely with a team of Client Services and Service Delivery team members assisting with all stages of business development:
  • Meets with prospects and clients regarding potential engagements.
  • Identifies, researches, and pursues prospects and clients to generate new business for the Firm.
  • Makes cold calls and maintains contact with prospects and clients through telephone and email.
  • Build and maintains key relationships with Firm prospects and clients.
  • Attend business development meetings with prospects and clients, both locally and nationally, to generate new leads.
• Develops responses to requests for engagement letters, MSA, agreements and proposals.
• Maintain a deep understanding of the Firm’s service offerings to discuss them confidently with prospects and clients.
• Stay informed on alliance partners’ products and service lines to position them effectively.
• Utilizes Internet tools (i.e., OneSource) to uncover opportunities for prospects and clients.
• Ensure client satisfaction by monitoring timely service delivery and adherence to Client Service Principles.
• Anticipate client issues and needs proactively.

Value:

• Maintains entries in the Firm’s Prospect Register and/or Salesforce.com.
• Coordinates sales efforts with Client Services and Service Delivery team members to perform joint-selling activities.
• Stays current on tax issues that may create sales opportunities with prospects and clients.
• Generates necessary documentation to assist in deal closing (presentations, engagement letters, etc.).
• Generally, understands business issues and quickly understand commercial drivers at Ryan, and recognize areas for operational improvement, risks, and re-engineering.
• Assists with other projects and duties as needed.

Education and Experience:

Bachelor’s degree with 5+ years of experience including Business Development.

Computer Skills:

• To perform this job successfully, an individual should be proficient in using the following applications or systems:
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.)
• Document Management Systems; such as, Microsoft SharePoint, Google Drive, Dropbox or eFileCabinet
• ERP (Enterprise Resource Planning) for entering time and billing information; such as, Workday, PeopleSoft, Oracle or SAP
• CRM (Customer Relationship Management) experience in entering, reviewing and reporting sales information; such as, Salesforce, Microsoft Dynamics, OnContact, or NetSuite.

Certificates and Licenses:

• Valid driver’s license required.

Supervisory Responsibilities:

This job has limited supervisory responsibilities for the Business Development Department, including training employees, assigning work, and checking work for accuracy and completeness.

Work Environment:

• Standard indoor working environment.
• Occasional long periods of sitting while working at desk.
• Position requires regular interaction with employees and clients both in person and via e-mail and telephone.
• Independent travel requirement: 50%+.

Equal Opportunity Employer: disability/veteran