Manager, Client Experience (Experiential Marketing)

Proof Experiences inc.; Toronto; Hybride; CAD 65 000 - 72 000; Plein temps

Résumé du poste

Proof Experiences inc. in Toronto is seeking a full-time Manager, Client Experience for hybrid work, combining on-site event oversight with strategic client management across campaigns.

You will oversee multiple accounts and mentor coordinators in a fast-paced, people-first environment. You will develop proposals, budgets, and partnerships, interact with clients daily, and travel as required to support client programs.

Qualifications

• 3+ years relevant industry experience.
• Knowledge of the experiential marketing industry and trends.
• Valid Ontario G-class driver’s licence and ability to travel domestically/internationally as required.

Responsabilités

• Oversee on-site event series, coaching event teams and supporting events during evenings/weekends.
• Provide strategic input to client initiatives and develop streamlined processes for campaigns.
• Work with account teams to develop client proposals, including research, ideas, budgets.
• Interact with clients daily for status updates and recommendations.
• Foster a collaborative, enthusiastic, open-communication work environment.
• Create program budgets with support of program manager.
• Mentor and support Coordinators, and oversee Brand Ambassador hiring and performance.
• Manage vendor relationships and contract negotiations.
• Seek new business opportunities through research, proposals, and presentations.
• Travel to client programs as required for execution and meetings.

Connaissances

Team player

Highly organized

Relationship building

Travel flexible

Description du poste

Title: Manager, Client Experience, Experiential Marketing

Work Location: Hybrid, 2 days per week in office, Downtown Toronto

Salary Range: $ 65,000-72,000

Role Overview

Proof Experiences is looking for a full-time hybrid Manager, Client Experience to provide day-to-day account support to a variety of clients and senior team members as required in the execution of experiential learning campaigns. You will have the opportunity to oversee multiple accounts and varying programs across our large roster of clients in a creative, fast-paced, people-first environment.

What you’ll do:

• On-site oversight of event series - managing and coaching of event teams (present for event execution on evenings and weekends when needed)
• Provide a strategic approach to client initiatives – anticipate key issues and client needs; develop processes to maintain a streamlined event series
• Work with account teams to develop client proposals: research, idea generation, concept development, budgets, etc.
• Interact with clients on a daily basis to provide status updates and recommendations
• Sustain a collaborative work environment through enthusiasm, support and open communication
• Build strategic program budgets with support of program manager
• Actively mentor, delegate and support Coordinators on various activities
• Oversee Brand Ambassador hiring, training and performance management
• Manage Vendor relationships and negotiation of contracts
• Actively seek out and participate in new business opportunities e.g. research, idea generation, proposal development contributions, presentation, etc.
• Ability to travel as required for select client programs; travel is not a primary function of the role but may be required for program execution, client meetings and on-site support.

Who you are:

• You are an excellent team player
• You are interested and excited to be immersed in a unique culture where your job is more than just a 9-5
• You are highly organized and comfortable managing multiple client programs simultaneously, including overlapping timelines, shifting priorities and back-to-back executions.
• You have a proven ability to build and maintain relationships with clients and vendors
• You have the proven ability to work in a collaborative work environment through enthusiasm, support and open communication
• You embody and respect our values of excellence, collaboration, integrity, commitment, empathy and trust!

What you’ve done:

The successful candidate will possess the following qualifications:

• Proven 3+ years relevant industry or agency experience
• You have knowledge of and stay on top of the experiential marketing industry and trends
• Possess a valid Ontario G-class driver’s licence, or equivalent, along with a valid Canadian passport or travel authorization that allows for Canadian and international travel as required for client programs.

Why Work With Us:

Proof Experiences is committed to designing and executing insights-led and measurement-based brand experiences that deliver results. We strongly believe our people are the drivers of our success and we work hard every day to create an inspiring and engaging work culture. We have a reputation for fostering professional development, collaboration, and pride in everything we do. At Proof Experiences, you’ll join a passionate, award-winning team shaping the future of brand experiences in Canada.

We’re proud to share that Proof Experiences was recognized by The Globe and Mail’s Report on Business as one of Canada’s Top Growing Companies 2025, and is ranked #15 on The Globe and Mail’s 2025 Fastest Growing Women-Led Businesses in Canada. This recognition is a testament to the consistent excellence, innovation, and commitment of our entire team - and to the trust our clients place in us to deliver business results through meaningful Experiential Marketing campaigns, Conferences & Events, and Experiential Education programs.

• Collaborate with leading brands and purpose-driven organizations
• Work alongside passionate, curious teammates who care deeply about their craft
• Contribute to campaigns that inspire connection, awareness, and positive change
• Enjoy a flexible, hybrid work environment with room to grow and lead

Follow Proof Experiences at proofexperiences.com and on Instagram @proofexperiences.

Accessibility & Inclusion

Proof Experiences is an equal-opportunity employer committed to building a workplace where everyone feels valued, respected, and supported. We welcome applications from people of all backgrounds, including Indigenous peoples, racialized groups, persons with disabilities, members of the 2SLGBTQIA+ community, and others who may contribute to diversity of thought and experience.

If you require accommodations at any stage of the recruitment process, please let us know by contacting [e-mail].

Legal Disclosure: Use of Artificial Intelligence (AI) in Hiring

At Proof Experiences we use AI-assisted tools to help organize, summarize, and manage candidate application materials. These tools are used only to support the recruitment process. All hiring decisions are made by human team members at Proof Experiences. Your personal information is handled in accordance with PIPEDA and applicable Ontario privacy laws.