Experiential Client Experience Lead

Proof Experiences inc.; Toronto; Hybrid; CAD 65,000 - 72,000; Full time

Job summary

Proof Experiences inc. in Toronto is seeking a full-time Manager, Client Experience for hybrid work, combining on-site event oversight with strategic client management across campaigns.

You will oversee multiple accounts and mentor coordinators in a fast-paced, people-first environment. You will develop proposals, budgets, and partnerships, interact with clients daily, and travel as required to support client programs.

Qualifications

• 3+ years relevant industry experience.
• Knowledge of the experiential marketing industry and trends.
• Valid Ontario G-class driver’s licence and ability to travel domestically/internationally as required.

Responsibilities

• Oversee on-site event series, coaching event teams and supporting events during evenings/weekends.
• Provide strategic input to client initiatives and develop streamlined processes for campaigns.
• Work with account teams to develop client proposals, including research, ideas, budgets.
• Interact with clients daily for status updates and recommendations.
• Foster a collaborative, enthusiastic, open-communication work environment.
• Create program budgets with support of program manager.
• Mentor and support Coordinators, and oversee Brand Ambassador hiring and performance.
• Manage vendor relationships and contract negotiations.
• Seek new business opportunities through research, proposals, and presentations.
• Travel to client programs as required for execution and meetings.

Skills

Team player

Highly organized

Relationship building

Travel flexible

Job description

Proof Experiences inc. in Toronto is seeking a full-time Manager, Client Experience for hybrid work, combining on-site event oversight with strategic client management across campaigns.

You will oversee multiple accounts and mentor coordinators in a fast-paced, people-first environment. You will develop proposals, budgets, and partnerships, interact with clients daily, and travel as required to support client programs.