Manager, Claims - Bodily Injury

Co-operators; Calgary, Edmonton; Hybrid; CAD 91,000 - 152,000; Full time

Benefits offered by this job

Flexible work options

Paid time off

Comprehensive benefits package

Volunteer days

Job summary

Co-operators in Canada seeks a Claims Manager to provide operational and technical leadership to supervisors and teams, ensuring superior client experience and engaged staff. You will drive loss-cost management and align claims handling with strategic objectives, while promoting innovation and analytics-driven decision making.

You will lead a collaborative team, coach supervisors, and partner with internal stakeholders to improve customer engagement, profitability, and staff development.

Qualifications

• Five years of experience in the insurance industry
• Five years of successful people leadership experience
• Post-secondary degree in Business, Finance, Insurance or Risk Management
• FCIP or CIP is an asset, beneficial though not required
• Functional knowledge of insurance claims management and claims handling practices

Responsibilities

• Lead a team of supervisors and their groups to deliver a superior client experience
• Provide coaching, direction, and support to Supervisors
• Embed client engagement into claims operations and foster a client service culture
• Collaborate to ensure consistency in operations, analytics, and HR processes
• Leverage analytics to optimize decision making within the operation
• Develop and execute department and organizational strategic plans with corporate partners
• Coach, recruit, and reward performance while fostering an agile culture

Skills

People leadership

Insurance industry experience

Claims management

Contact center operations

HR practices & change mgmt

Analytics & metrics

Education

Business/Finance/Insurance degree

FCIP or CIP (asset)

Job description

Company: CGIC
Department: Claims
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.
Additional Information: This role is currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

As the Claims Manager, you will provide operational and technical leadership to a group of supervisors and their teams. You will be accountable for the effective delivery of a superior client experience, maintenance of a highly engaged workforce, management of loss costs, and adherence to claims handling guidelines. You will be responsible for the execution of strategic initiatives within the team to position Co-operators as the industry leader in claims service and results.

How you will create impact:

• Lead the team on building collaborative, efficient, and resilient employees to deliver strategic objectives
• Provide technical coaching, direction, and support to Supervisors.
• Create a client service culture and embed client engagement into the claim’s operations, inspiring and motivating claims teams to provide the best claims experience in Canada.
• Collaborate with team members to ensure consistency in operational, technical, and Human Resources processes.
• Leverage analytics and partnerships to optimize decision making within the operation and file handling.
• Work collaboratively with internal stakeholders in the implementation of business objectives and processes which enhance client engagement, support profitability, and enrich staff engagement
• Develop and execute department and organizational strategic plans and objectives in collaboration with corporate partners.
• Coach and develop your team, recruit and select talent, manage and reward performance, and foster an agile culture to deliver on strategic objectives.

To join our team:

• You have five years of experience in the insurance industry and five years of successful people leadership experience.
• You have a post-secondary degree in Business, Finance, Insurance or Risk Management.
• Having the Fellow Chartered Insurance Professional (FCIP) or Chartered Insurance Professional (CIP) is an asset.
• You have functional knowledge of insurance claims management and claims handling practices, contact center operations, Human Resources practices and procedures, key metrics for measuring success in claims and change management concepts.
• You have working knowledge of P&C products and services and the insurance regulatory environment.
• You have an understanding of clients changing needs and a demonstrated ability to use metrics and analytical tools to take action on identified opportunities.

How you will succeed:

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
• You foster innovation and continuous improvement with a focus on client experience.
• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
• You successfully convey messages and demonstrate openness to exploring alternative points of view.
• You use critical thinking to guide decision making.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information

Expected Salary range : $91,058.00 to $151,764.00

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics