Manager Business Resiliency and Continuity

Fidelity International; Toronto; Hybrid; CAD 146,000 - 176,000; Full time

Benefits offered by this job

Flexible working arrangements

RRSP contribution

Health benefits

Job summary

Fidelity Canada seeks a Manager, Business Resiliency & Continuity to lead enterprise resilience, coordinate crisis management, and ensure continuity across critical services. The role partners with Technology, Risk, and Cyber teams to maintain a cohesive resilience posture.

The candidate will direct BIAs, testing, and recovery strategies; drive readiness through simulations and governance, while managing stakeholder relationships in a regulated financial services environment.

Qualifications

• 7+ years of experience in business continuity, operational resilience, disaster recovery or related risk management discipline.
• At least 3 years in a leadership or management role.
• Bachelor’s degree in business, Technology, Engineering, or a related field, or equivalent work experience.

Responsibilities

• Lead and develop the team; act as the primary contact for business continuity and resilience; build strong relationships with senior stakeholders and drive cross-functional collaboration.
• Establish and evolve the business continuity and operational resilience framework; establish standards for continuity planning, crisis management, and service recovery aligned with regulatory expectations.
• Implement recovery strategy, testing plans and BIAs to identify critical services, dependencies, and recovery priorities; maintain accurate documentation of processes and recovery objectives.
• Oversee development of actionable and tested continuity plans; ensure alignment with technology capabilities and address preparedness gaps.
• Lead enterprise crisis response, command and control activities, coordination; establish clear roles and control protocols, and alignment with cyber and technology incident management.
• Design and execute simulation exercises (including cyber scenarios); validate readiness, track outcomes, and drive remediation actions.
• Ensure adherence to regulatory and internal standards; maintain audit readiness and monitor resilience maturity across the organization.
• Align business recovery priorities with technology recovery capabilities; collaborate with Technology, Risk, Cyber, and Architecture teams for integrated resilience.

Skills

Leadership

Stakeholder management

Crisis management

Business continuity

Operational resilience

Regulatory knowledge

Education

Bachelor's degree in business, Technology, Engineering, or related field

Job description

Manager Business Resiliency and Continuity

You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement. The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

Business Overview

The Manager, Business Resiliency & Continuity leads Fidelity Canada’s enterprise business continuity and operational resilience capabilities. This role is responsible for ensuring that critical business services, processes, and functions can continue to operate and recover effectively during disruptions, including technology failures and cyber events. The role partners closely with business units define critical services, conduct business impact analyses, and establish continuity strategies, while coordinating enterprise crisis management and recovery planning. It works in close alignment with Technology Resiliency, Cyber & Resilience Office, and Risk functions to ensure a cohesive and effective end-to-end resilience posture.

What You Will Do

• Leadership & Stakeholder Engagement: Lead and develop the team; act as the primary contact for business continuity and resilience; build strong relationships with senior stakeholders and drive cross-functional collaboration.
• Resilience Strategy: Establish and evolve the business continuity and operational resilience framework; establish standards for continuity planning, crisis management, and service recovery aligned with regulatory expectations.
• Business Impact Analysis (BIA): Implement recovery strategy, testing plans and BIAs to identify critical services, dependencies, and recovery priorities; maintain accurate documentation of processes and recovery objectives.
• Continuity Planning & Recovery: Oversee development of actionable and tested continuity plans; ensure alignment with technology capabilities and address preparedness gaps.
• Crisis Management: Lead enterprise crisis response, command and control actives, coordination; establish clear roles, command and control protocols, and alignment with cyber and technology incident management.
• Testing & Readiness: Design and execute simulation exercises (including cyber scenarios); validate readiness, track outcomes, and drive remediation actions.
• Governance & Compliance: Ensure adherence to regulatory and internal standards; maintain audit readiness and monitor resilience maturity across the organization.
• Cross-Functional Alignment: Align business recovery priorities with technology recovery capabilities; collaborate with Technology, Risk, Cyber, and Architecture teams to ensure an integrated resilience approach.

What You Will Bring

• Minimum 7+ years of experience in business continuity, operational resilience, disaster recovery or related risk management discipline, with at least 3 years in a leadership or management role.
• Bachelor’s degree in business, Technology, Engineering, or a related field, or equivalent work experience.
• Strong experience in business continuity planning and operational resilience frameworks.
• Proven experience conducting Business Impact Analysis (BIA) and process mapping.
• Experience leading crisis management and continuity exercises.
• Strong stakeholder management and facilitation skills across business and technology teams.
• Ability to translate complex operational risks into structured plans and actions.
• Experience working in cross-functional, regulated environments.

Nice to Have

• Experience in financial services or regulated industries.
• Familiarity with OSFI expectations (e.g., B-10, B-13).
• Experience with cyber incident response coordination.
• Exposure to enterprise risk management frameworks.
• Certifications in business continuity, risk, or resilience (e.g., CBCP, MBCI).
• Current work authorization for Canada is required for all openings.

Total Rewards That Reflect Your Impact

We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today—and your financial well‑being tomorrow. For this role, your total rewards include:

• Base Salary and Discretionary Performance Bonus: A competitive annual range of 146,000 to 176,000 based on your experience and qualifications.
• RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.
• We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.

Some of the ways we’ll help you feel valued and supported as part of our team

• Flexible working arrangements - 100% remote, hybrid, and in office options
• Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
• Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy
• Parental leave top‑up to 100% of your salary for a period of 25 weeks
• Up to $650 for home office equipment
• Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
• Diversity and inclusion programs, including an active network of Employee Resource Groups
• Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation

We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.

Fidelity Canada is an equal opportunity employer. Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process. Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [e-mail].

No telephone inquiries or agencies please.

Why Work at Fidelity?

We are proud to be recipients of the following:

• Awards: Canada's Top 100 Employers
• Greater Toronto's Top Employers
• Canada's Top Family-Friendly Employers
• Canada's Top Employers for Young People
• Canada's Top Employers for Women
• Great Place To Work® Certified
• Best Workplaces for Inclusion
• Best Workplaces for Mental Wellness
• Best Workplaces for Today's Youth
• Best Workplaces in Financial Services & Insurance
• Best Workplaces in Ontario
• Best Workplaces with Most Trusted Executive Teams
• LinkedIn Top Companies in Canada
• Human Resource Director (HRD) - Best Place To Work
• HRD - 5-Star Benefit Program
• HRD - 5-Star Diversity & Inclusion Employer Designations
• Canadian Compassionate Companies – Certified
• Benefits Canada's Workplace Benefits Award - Future of Work Strategy
• TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter's Most Innovative HR Team

About Us

Fidelity Canada has become an employer of choice for talented people seeking rewarding career opportunities in the financial services industry. We look to hire outstanding individuals who want to maximize their potential and be challenged in all aspects of their professional careers. To help our employees excel in their roles at Fidelity, we provide everyone here with the best training, resources and support possible throughout their careers. With our help, there’s no limit to what you can accomplish here. We’re excited you’re considering Fidelity for your career plans.

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Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [e-mail]. Fidelity respects the privacy of your information. Click for a detailed data protection and privacy statement.