Manager, Business Process

Arc'teryx Equipment; North Vancouver; Hybrid; CAD 71,000 - 93,000; Full time

Job summary

ARC’TERYX in North Vancouver seeks a Manager, Business Process to own the design, improvement, and governance of supply chain planning processes. You will turn operational complexity into clear, scalable workflows, facilitate workshops, diagnose root causes, and drive cross-functional adoption.

This role offers hybrid work and requires eligibility to work in Canada. You will partner with the Supply Chain Excellence team to standardize processes, define SOPs, and drive continuous improvement

Qualifications

• 5-8+ years of experience in business process or supply chain roles.
• Solid knowledge of supply chain operations and process optimization methods.
• Experience with Lean Six Sigma or equivalent frameworks.
• Experience leading change management and workshops.

Responsibilities

• Facilitate process design workshops to map current and future-state workflows across planning functions.
• Conduct root-cause analysis to identify gaps and improvement opportunities.
• Lead implementation of process changes and drive adoption across functions.
• Monitor process performance and escalate risks or deviations.

Skills

Lean Six Sigma

Workshop facilitation

Change management

Problem solving

Cross-functional collaboration

Communication

Leadership

Education

Bachelor's degree in Business / Supply Chain / Operations

Tools

ERP systems

BPM tools

Job description

Capability Area : Business Process

Your Opportunity at ARC’TERYX:

As Manager, Business Process, you own the design, improvement, and governance of supply chain planning processes across the organization. You are the person who turns operational complexity into clear, scalable workflows, facilitating workshops, diagnosing root causes, and driving adoption of process changes across functions. You bring structured thinking and cross-functional influence and are ready to rais e the bar on how the organization plans and executes. It's a role with real ownership, visible impact, and the opportunity to shape how a world-class supply chain operates at scale.

This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.

The Business Process team is responsible for defining, standardizing, and continuously improving enterprise processes to enable efficient, scalable, and cross-functional operations. The team partners closely with business functions, Technology, and Data & Analytics to ensure processes are aligned to business strategy, supported by systems and data, and consistently executed. Through governance, design, and change enablement, the team drives operational excellence and sustained business value.

Department : Supply Chain Excellence

Capability Area : Business Process

Location: North Vancouver

Your Opportunity at ARC’TERYX:

As Manager, Business Process, you own the design, improvement, and governance of supply chain planning processes across the organization. You are the person who turns operational complexity into clear, scalable workflows, facilitating workshops, diagnosing root causes, and driving adoption of process changes across functions. You bring structured thinking and cross-functional influence and are ready to rais e the bar on how the organization plans and executes. It's a role with real ownership, visible impact, and the opportunity to shape how a world-class supply chain operates at scale.

This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.

Meet Your Future Team:

The Business Process team is responsible for defining, standardizing, and continuously improving enterprise processes to enable efficient, scalable, and cross-functional operations. The team partners closely with business functions, Technology, and Data & Analytics to ensure processes are aligned to business strategy, supported by systems and data, and consistently executed. Through governance, design, and change enablement, the team drives operational excellence and sustained business value.

If you were in the Manager, Business Process role now, here are some of the core activities you would be doing:

• Facilitating process design workshops to map current and future-state workflows across supply chain planning functions
• Conducting root-cause analysis to identify process gaps, inefficiencies, and improvement opportunities
• Leading the implementation of process changes, establishing clarity on roles and responsibilities, and driving consistent adoption across functions
• Monitoring process performance metrics and escalating risks or deviations to the appropriate stakeholders

Here are some of the things you could be working on in the future:

• Developing standard operating procedures and process documentation that serve as the foundation for training and onboarding across planning teams
• Creating process playbooks and reference materials that enable planning teams to drive continuous improvement independently
• Identifying and prioritizing a pipeline of process improvement opportunities, translating them into structured initiatives with measurable outcomes
• Partnering with business functions, Technology and Data & Analytics to operationalize processes within systems and ensuring data is effectively leveraged to support decision-making

Are you our next Manager, Business Process?

• You have a bachelor's degree in Business, Supply Chain Management, Operations Management, or a related field
• You have 5-8+ years of experience in business process, process improvement, or a relevant supply chain or operations role
• You have solid knowledge of supply chain operations, process optimization methodologies, and industry best practices, preferably in apparel, retail, or outdoor
• You have hands-on experience with Lean Six Sigma or equivalent process improvement frameworks
• You have working knowledge of Enterprise Resource Planning (ERP) systems and Business Process Management (BPM) tools
• You have strong critical thinking and problem-solving skills, with the ability to diagnose complex process issues and develop practical solutions
• You are an effective communicator and facilitator, able to lead workshops and drive alignment across functions with varying priorities
• You have a track record of leading change management efforts, with the ability to bring people along through process transformation
• You have proven people management skills; you set a clear vision, align your team around common objectives, and foster commitment to these objectives

Compensation:

The salary range for this role is CAD$71,000 : CAD$93,000

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

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