Manager - Business Platform Product

TechAlliance of Southwestern Ontario, London Economic Development Corporation; Toronto; Hybrid; CAD 91,000 - 152,000; Full time

Benefits offered by this job

Career Development

Health & Wellness benefits

Time Off and volunteer day

Pension and ownership programs

Rewards and recognition

Community and ERGs

Job summary

Canada Life is seeking a Manager – Business Platform Product to lead the Process & Platform Excellence team supporting IntelliQ, the Canada Life application for Intelligent Intake & Workflow and Automation.

You will drive deployment of large-scale IDP, Workflow, and Automation solutions, partnering with business and tech teams to deliver transformative capabilities for employees, advisors, clients and members.

Qualifications

• Experience in product management and platform strategy, ideally in enterprise platforms and applications.

Responsibilities

• Drive delivery of IntelliQ solutions aligned with business goals, customer needs, and technical feasibility
• Translate business needs into actionable requirements, features and epics, define BRD/PRD’s, write user stories, functional specs and collaborate with technology for non-functional specifications and acceptance criteria
• Champion customer and employee experience: ensure usability, accessibility, and measurable impacts are achieved
• Collaborate cross-functionally with other product teams, engineering, analytics, and other business teams to deliver seamless and effective solutions
• Guide the product lifecycle from ideation through delivery, testing and optimization, applying agile methodologies and iterative delivery
• Integrate data and insights into decision-making: leverage data and analytics, usability testing, and feedback loops
• Facilitate stakeholder alignment: communicate vision, progress, and results clearly to sponsors, executives and teams
• Support operational readiness: coordinate release planning, training, documentation, and multi-squad delivery for impacted stakeholders
• Serve as a team lead by guiding, mentoring, and supporting team members to enable their success
• Occasionally support deployment validation outside of regular business hours
• Support and maintain delivery roadmap focused on outcomes and business values
• Measure success through KPIs and business impact, validating decisions with data

Skills

Product management

Platform strategy

Cross-functional leadership

Agile delivery

Business analysis

Data-driven decision making

Technical storytelling

Customer-centric mindset

Enterprise platforms

IDP/OCR/workflow familiarity

Tools

Appian

PEGA

Job description

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We’re seeking a Manager – Business Platform Productto join the Process & Platform Excellence team supporting IntelliQ, our Canada Life application for Intelligent Intake & Workflow (IIW) and Automation. This team will lead the deployment of one or more large-scale applications of IDP, Workflow, and Automation partnering with business stakeholders and technology teams to deliver transformative capabilities and exceptional experiences for employees, advisors, clients and members

What you will do

• Drive delivery of IntelliQ solutions aligned with business goals, customer needs, and technical feasibility
• Translate business needs into actionable requirements, features and epics, define BRD/PRD’s, write user stories, functional specs and collaborate with technology for non-functional specifications and acceptance criteria
• Champion customer and employee experience: ensure usability, accessibility, and measurable impacts are achieved
• Collaborate cross-functionally with other product teams, engineering, analytics, and other business teams to deliver seamless and effective solutions
• Guide the product lifecycle from ideation through delivery, testing and optimization, applying agile methodologies and iterative delivery
• Integrate data and insights into decision-making: leverage data and analytics, usability testing, and feedback loops
• Facilitate stakeholder alignment: communicate vision, progress, and results clearly to sponsors, executives and teams
• Support operational readiness: coordinate release planning, training, documentation, and multi-squad delivery for impacted stakeholders
• Serve as a team lead by guiding, mentoring, and supporting team members to enable their success
• Occasionally support deployment validation outside of regular business hours
• Support and maintain delivery roadmap focused on outcomes and business values
• Measure success through KPIs and business impact, validating decisions with data

What you will bring

• Experience in product management and platform strategy and solutions, ideally in enterprise platforms and applications
• Strong business analysis skills: ability to elicit, validate, document and elaborate requirements for applications and platforms
• Customer-first mindset with a passion for intuitive, inclusive experiences
• Proven ability to lead cross-functional teams and foster collaboration in dynamic environments
• Comfort with agile delivery: backlog management, sprint planning, and iterative development
• Analytical and problem-solving skills with attention to detail and a focus on outcomes
• Excellent communication and storytelling skills for both technical and executive audiences
• Experience with enterprise platforms (e.g., Appian or PEGA) and integration considerations
• Growth mindset: embraces experimentation, learning, and continuous improvement
• Knowledge and experience working with IDP, OCR and workflow applications is an asset

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.

The base salary for this position is between $90,900 - $151,500 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’reunited by a shared purpose: to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.
• Health & Wellness: Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.
• Financial Security:Company-matching pension plan,share ownership program andadditionalinvestment options.
• Rewards and Recognition:Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

We’recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Lifewould like to thank all applicants, however only those who qualify for an interview will be contacted.

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Location: London, ON, CA Toronto, ON, CA Winnipeg, MB, CA