Manager, Business Operations

TMX; Montreal; On-site; CAD 100,000 - 130,000; Full time

Job summary

Join a leading global exchanges group as a key leader in CDCC operations, providing oversight for clearing and settlement services in a dynamic financial environment. This role involves managing client relationships, ensuring compliance with regulatory requirements, and leading a talented team. Ideal candidates will have extensive experience in operations within the securities industry, strong leadership skills, and an analytical mindset to drive strategic initiatives and enhance client satisfaction.

Benefits

Promote a culture of flexibility and well-being

Opportunities for professional growth

Qualifications

• 8-10 years of progressive operational/business experience in the securities industry.
• At least 5 years in management.

Responsibilities

• Provide leadership and relationship management support for CDCC Clearing Members.
• Oversee collateral management and ensure compliance.
• Manage staff performance and development.

Skills

Excellent communication skills

Strong leadership and mentoring abilities

Excellent organizational skills

Advanced technical and analytical knowledge

Problem-solving skills

Proficiency with Google Suite and Excel

Strong interpersonal skills

Flexibility for time-sensitive work environments

Education

University degree in Commerce, Business Administration, Finance, or Accounting

Job description

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we're connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

CDCC offers clearing and settlement services for all MX transactions and certain over-the-counter (OTC) derivatives. CDCC provides central counterparty, clearing, and settlement services for all transactions on MX's markets and some OTC products.

Reporting to the Director, CDCC Business Operations, you will provide leadership, direction, and relationship management support for CDCC Clearing Members, with responsibilities including:

• Margin and Collateral Management;
• Member Clearing Services;
• Banking & Settlement, including Netting cycles & Payment Exchange, End of day processing, and oversight of financial obligations by Members to/from the CDCC;
• Customer Service Helpdesk with ongoing client engagement and reporting.

You will have direct staff management responsibilities, including planning, assigning, and directing workflow. You are also responsible for attracting, developing, training, evaluating, and managing team performance.

In this role, you are a subject matter expert in the Clearing & Settlement of the Montreal Exchange's derivatives products — Futures & Options on Futures (Interest Rate, Index, Equity, Currency, etc.) and OTC Fixed-Income Repos. You will ensure continued and enhanced client satisfaction during CDCC Clearing Sessions and identify ways to add value through existing and new products and services based on understanding current issues, processes, and long-term needs. Your availability is critical for managing daily operations, policy adherence, incident management, and escalation to senior levels of internal and external stakeholders.

Key Accountabilities

Provide guidance on complex technical & analytical requirements related to Collateral Management, Clearing, Banking & Settlements for Derivatives, OTC Fixed Income, and related products & services.

Lead and direct Business Operations staff, including decision-making and team management.

Act as the primary contact for clients, ensuring Member needs are met and solutions are provided.

Oversee Collateral management to satisfy intra-day & end-of-day margin calls.

Coordinate with the Montreal Exchange for timely product launches and client trade needs.

Maintain strong relationships with banks, depositories, and vendors to meet processing SLAs.

Collaborate with other managers to meet position, reconciliation, and financial obligation deadlines, mitigating risks.

Support new product and project processes, including onboarding, testing, training, and procedures updates.

Participate in Business Continuity and Disaster Recovery testing to meet CCP requirements.

Maintain relationships with regulators, auditors, risk management, and technology partners.

Ensure compliance with internal procedures, rules, and controls.

Manage staff performance, coaching, and development, including succession planning.

Support or act as delegate for CDCC Business Operations Management as needed.

Education / Experience

University degree in Commerce, Business Administration, Finance, or Accounting preferred.

8-10 years of progressive operational/business experience in the securities industry, with at least 5 years in management.

Skills

• Excellent communication skills (listening, written, verbal).
• Strong leadership and mentoring abilities.
• Excellent organizational skills, ability to prioritize under pressure.
• Advanced technical and analytical knowledge of derivatives lifecycle and product features.
• Problem-solving skills with risk mitigation focus.
• Proficiency with Google Suite, Excel, and other desktop applications.
• Strong interpersonal skills and client focus.
• Ability to interact effectively with diverse stakeholders.
• Flexibility for time-sensitive work environments.

In the market for…

Excitement - Explore emerging technology and digital finance shaping future markets.

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Impact - Use talents to drive economic growth and social good through our initiatives.

Wellness - Promote a culture of flexibility, balance, and well-being with supportive policies.

Growth - Embrace a growth mindset and pursue strategic expansion.