Manager, Billing

Bell; Montreal (administrative region); On-site; CAD 70,000 - 90,000; Full time

Job summary

Bell is seeking a Billing Manager in Montreal to lead the billing team and improve processes. The ideal candidate will have significant experience in invoicing, strong leadership skills, and be bilingual in French and English. The role involves working cross-functionally to enhance efficiency while ensuring customer satisfaction.

The manager will develop relationships with internal and external customers and monitor billing performance. A hybrid work arrangement is offered, emphasizing an inclusive and accessible workplace.

Qualifications

• 3 to 5 years of experience in an operational environment related to invoicing.
• Experience managing a team of 10 or more people.
• Bilingualism in French and English is a requirement.
• Ability to influence stakeholders through excellent communication.

Responsibilities

• Lead continuous improvement activities for billing processes.
• Support team with conflict resolution related to billing requests.
• Establish targets for key metrics and support the team.
• Monitor billing performance by completing monthly trending.
• Oversee the credit adjudication process.

Skills

Leadership

Analytical skills

Communication (bilingual)

Time-management

Change management

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Summary

The Billing Manager position will be responsible for leading the billing team for a segment of the BBM customer base. A strong team leader that can work cross‑functionally to improve processes, gain efficiencies and reduce costs while improving employee and customer satisfaction. In addition, the team leader has an active role in the change management process within Bell Business Markets, often including automation initiatives and self‑serve tool adoption.

Key Responsibilities

• Lead / assist continuous improvement activities relating to billing that drive improved timeliness, accuracy, compliance and discipline that will contribute to the goals and objectives of the department.
• Support team with conflict resolution related to billing requests and help to assure resolution on these.
• Assist with establishing targets for key metrics and effectively support the team to meet or exceed monthly Billing targets.
• Develop business relationships with internal customers to minimize billing errors and secure their support in minimizing risk while achieving sales growth targets.
• Act in partnership with Sales and extended account teams to coordinate actions for a given customer with the appropriate corporate strategy.
• Employ good analytical skills with an understanding of the basic principles of working with large and complex data sets.
• Demonstrate initiative, leadership and a passion for learning new skills.
• Exhibit excellent decision‑making skills and ability to delegate.
• Show curiosity and the ability to learn quickly, managing multiple projects and priorities.
• Build relationships with major external customers to facilitate dispute and billing issue resolution.
• Monitor billing performance according to quality and productivity standards by completing monthly trending.
• Ensure billing and credit policies are adhered to and updated accordingly to mitigate financial risk.
• Oversee the credit adjudication process.
• Develop, manage, motivate and coach staff to fulfill departmental performance goals while encouraging employee growth and engagement.
• Participate and assist in the delivery of various Billing team initiatives.

Critical Qualifications

• Experience working in an operational environment related to invoicing with management of a group of 10 people or more.
• Aptitude to create business impacts using a data‑driven approach (3 to 5 years of experience required).
• Excellent communication skills (written, verbal and presentation) and ability to influence stakeholders.
• Exceptional analytical and problem‑solving skills.
• Strong time‑management skills with the ability to multi‑task and prioritize deliverables.
• "Change agent" with vision and execution expertise who can challenge the status quo.
• Intermediate to Advanced knowledge of Microsoft Office Excel and PowerPoint.
• Bilingualism (French and English).

Preferred Qualifications

• Telecom background with knowledge of Bell billing systems.
• Knowledge of Bell Canada products and services (IP, broadband, ATM, legacy services, etc.).

Adequate knowledge of French is required for positions in Quebec.

Job Location: Canada : Quebec : Montreal

Work Arrangement: Hybrid

Application Deadline: 05/26/2026

Bell is proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.