Manager, Application Resiliency

Royal Bank of Canada; Vancouver; On-site; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Bonuses

Flexible benefits

Job summary

Royal Bank of Canada (RBC) Global Asset Management (GAM) Operations is seeking an experienced leader to own the upkeep of RBC GAM's applications, drive incident resolution, and coordinate changes across technical teams.

You will mentor application support engineers, oversee primary operational support for multiple applications, contribute to SLIs/SLOs/SLAs, dashboards, automation, and handle 3rd line escalations to resolve issues and optimize system performance.

Qualifications

• 8+ years in application support, production ops, software engineering or tech operations.
• 3-5 years leading application support, production support, SRE, or tech operation teams.
• Strong incident management and monitoring alert setup experience.
• Experience with scalable containerized systems in the public cloud (Azure, OpenShift, HTTP and IP networking concepts).

Responsibilities

• Lead, mentor and develop application support engineers and analysts.
• Oversee primary operational support for several software applications and occasional weekend releases.
• Define SLIs, SLOs and SLAs for Enterprise Systems.
• Create and support dashboards and alerts; perform technical evaluations and provide recommendations.
• Automate and streamline processes to produce sustainable systems and services.
• Investigate issues and escalate to 3rd level support (Development, Infrastructure or Vendors).
• Gather and analyze metrics to aid performance tuning and fault finding.

Skills

Incident management

Monitoring/alerts

Leadership/mentoring

Tools

Azure

OpenShift

GKE

SQL

APIs

Middleware

Batch scheduling

Job description

Job Description

As part of the RBC Global Asset Management (GAM) Operations team, you will be responsible for the upkeep all RBC GAM's applications. You will be responsible for timely incident resolution and change implementation. You will also get involved directly or request coordination of resources from other technical teams in the group.

What will you do?

• You will be responsible for leading, mentoring and developing application support engineers and analyst
• You will be responsible for several software applications' primary operational support, and occasional weekend releases
• Participate in defining SLIs, SLOs and SLAs for Enterprise Systems.
• Participate in dashboard and alerts creation and support, technical evaluations and provide recommendations
• Automate and streamline processes to produce sustainable systems and services.
• Issue investigation and escalation to 3rd level support, such as Development Team, Infrastructure or Vendor, where required.
• Gather and analyze metrics from both applications and infrastructure to assist in performance tuning and fault finding.
• Proactively make recommendations to resolve technical system issues, improve system performance to advance our capabilities, anticipate client demands, and innovate for ongoing improvement.

What do you need to succeed?

Must Have

• 8+ years of experience in application support, production operations, software engineering or technology operations
• A minimum of 3-5 years of experience managing application support, production support, SRE, or technology operation teams
• Strong working experience with incident management and setting up monitoring alerts.
• Experience working with scalable containerized systems in the public cloud (Azure, Red Hat OpenShift, HTTP and IP networking concepts).

Nice to Have

• Strong hands on experience with SQL, application logs, APIs, middleware, batch scheduling and observability tools
• Experience working with scalable containerized systems in the public cloud (OCP and GKE/GCP).
• ITIL experience
• Project Management experience or PMO experience (product enhancements, facilitation)

What's in it for you?

• We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients succeed.
• We care about each other, reaching our potential, making a difference to our communities and achieving success that is mutual.
• Visit people.rbc.com
• Exposure to strong mentorship and leadership examples
• A world-class training program in financial services
• Opportunities to be a valuable member of a close-knit, collaborative team that encourages networking
• A comprehensive Total Rewards Program including bonuses and flexible benefits

Job Skills

• AI Ops
• Business Performance Management
• Communication
• Decision Making
• Enterprise Application Delivery
• Group Problem Solving
• Information Technology (IT)
• Information Technology (IT) Infrastructure
• Interpersonal Relationships
• IT Service Management (ITSM)
• IT Systems Management
• Long Term Planning
• Project Management
• SRE Observability
• Time Management

Additional Job Details

• Address: WATERFRONT CENTRE, 200 BURRARD ST:
• City: Vancouver
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: WEALTH MANAGEMENT
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2026-11-06
• Application Deadline: 2026-11-13
• Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.