Senior Configuration Analyst

Royal Bank of Canada; Toronto; Vor Ort; CAD 110.000 - 140.000; Vollzeit

Benefits dieser Stelle

Bonuses

Stock options

Flexible benefits

Total Rewards program

Zusammenfassung

Royal Bank of Canada in Toronto seeks a senior IT Infrastructure CMDB and asset management lead to ensure data accuracy, compliance, and audit readiness across platforms.

You will maintain ServiceNow CMDB, enforce data certification, manage audits, and partner with governance teams to align with regulatory requirements.

Qualifikationen

• 3+ years of ServiceNow CMDB, Data Certification and Audit experience.
• Expertise in ServiceNow Configuration Management Issue & Task Management.
• Strong ITIL knowledge across Configuration, Incident, Change and Audit Management.
• Proven leadership with cross-functional collaboration and communication skills.

Aufgaben

• Maintain the ServiceNow CMDB (CI types, naming conventions, attributes, relationships).
• Ensure data accuracy, compliance, updates, and resolve discrepancies.
• Track, prioritize, and resolve CMDB issues in ServiceNow.
• Monitor SLAs and escalate complex issues for governance review.
• Partner with governance and compliance teams to enforce CMDB policies.
• Design and manage workflows to validate CMDB accuracy.
• Maintain audit readiness with evidence and documentation.
• Address gaps, document fixes, and drive corrective actions.
• Train and mentor teams on configuration management and compliance.
• Communicate with stakeholders and review ServiceNow workflows and controls.

Kenntnisse

ServiceNow CMDB

Data Certification

Audit Modules

ITIL knowledge

Leadership

Cross-functional collaboration

Analytical thinking

Communication

ServiceNow CMDB governance

Tools

ServiceNow Discovery

Jobbeschreibung

What is the Opportunity?

This senior role ensures the integrity, compliance, and operational excellence of RBC's IT infrastructure through comprehensive CMDB and asset management. You'll maintain data accuracy, oversee data certification and audit processes, and implement world‑class standards for Infrastructure Services while ensuring alignment with regulatory requirements.

What will you do?

• Maintain the ServiceNow CMDB, including CI types, naming conventions, attributes, and relationships
• Ensure data accuracy, compliance, and regular updates, and resolve discrepancies
• Track, priorities, and resolve CMDB issues in ServiceNow
• Monitor SLAs and elevate complex issues for governance review
• Partner with governance and compliance teams to establish and enforce CMDB and data certification policies
• Ensure process changes are approved and communicated
• Design and manage workflows to validate CMDB accuracy
• Ensure timely attestations and drive reconciliation with enterprise Sources of Truth
• Maintain audit readiness with regular evidence and documentation
• Address compliance gaps, recommend corrective actions, and document recurring‑issue fixes
• Train and mentor on configuration management and compliance requirements
• Communicate clearly with technical and non‑technical stakeholders, and engage technology owners
• Regularly review and improve CM processes and ServiceNow workflows and controls
• Stay current on platform updates and industry trends

What do you need to succeed?

Must have:

• 3+ years of proven ServiceNow experience (CMDB, Data Certification, Audit modules)
• Demonstrated expertise in ServiceNow Configuration Management Issue & Task Management
• Strong ITIL knowledge (Configuration, Incident, Change, Audit Management)
• Proven leadership capability with strong cross‑functional collaboration skills
• Excellent analytical, problem‑solving, and communication skills

Nice‑to‑Have

• ITIL v4 Foundations certification
• Familiarity with regulatory standards and audit frameworks
• ServiceNow Discovery experience
• 2+ years supporting and monitoring audit controls and IT compliance procedures
• ITIL Intermediate certifications
• Prior ServiceNow CMDB management experience

What's in it for you?

• We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high‑performing team
• A world‑class training program in financial services
• Opportunities to do challenging work
• Access to a variety of job opportunities across business and geographies

Job Skills

• Adaptability
• Critical Thinking
• Decision Making
• Detail‑Oriented
• Industry Knowledge
• Information Technology Infrastructure Library (ITIL)
• Information Technology Trends
• Systems Software
• Time Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO City:

Toronto Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-03

Application Deadline:

2026-11-25

Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.