Manager, Airside Training & Standards

The Calgary Airport Authority; Calgary; On-site; CAD 101,000 - 106,000; Full time

Job summary

A leading airport authority in Calgary is seeking a Manager for Airside Training and Standards. This role involves developing and delivering operational training programs, ensuring compliance with regulations, and providing leadership in training delivery. The ideal candidate will have a strong background in instructional design and experience in aviation operations. Join a dynamic team committed to enhancing guest experiences at Calgary International Airport.

Qualifications

• 3+ years’ experience in training program development.
• 1+ years’ experience in an operational environment, preferably aviation.

Responsibilities

• Manage the Airside Training Program and ensure compliance with regulations.
• Continuously improve training programs through needs assessments and evaluation.
• Conduct training sessions and support OJT instructors.

Skills

Communication

Organizational Skills

Interpersonal Skills

Education

Post-secondary education in instructional design, business, HR

Tools

Microsoft Office Suite

Learning Management Systems

Graphic/Video Training Software

Job description

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Salary: Authority Band 9 ($101,166.00 - $105,202.50)

Status: Permanent

Number of positions available: 1

Closing Date: May 30, 2025

Who We Are

The Calgary Airport Authority manages and operates both YYC Calgary International Airport and YBW Springbank Airport, collaborating with community partners to enhance guest experiences. If you're interested in an exciting career in the airport industry, this is the place to be!

What Will You Do

Under the direction of the GM, Field Operational Programs & Quality Assurance, the Manager, Airside Training and Standards plays a key role in developing and delivering operational training programs and documentation. Responsibilities include designing and implementing training for new processes, regulatory changes, and ongoing operational improvements. The role involves acting as a subject matter expert in airfield training and documentation best practices, providing leadership, coaching, and supporting on-the-job trainers within the department.

What Are Some Of The Responsibilities

• Manage the Airside Training Program, including onboarding and recurrent training plans for AEO, Fleet Maintenance, and AOS personnel, ensuring compliance with legislation and regulations.
• Select effective training delivery methods (virtual or in-person).
• Continuously improve training programs through needs assessments, content development, and evaluation.
• Report on program outcomes and metrics.
• Collaborate with various departments to develop new training strategies and documentation.
• Conduct training sessions and support OJT instructors.
• Review and update operational documentation annually.
• Work with leadership on employee training and development needs.
• Distribute organizational updates via communication channels.
• Research and implement emerging training trends and best practices.
• Maintain accurate training records.
• Support development plans and goals for Airside Crew.
• Create and review the Airside Services OJT Program.
• Assist OJT instructors with course delivery and feedback.
• Provide expertise on the learning management system for all Airside Crew.

What Do You Need To Bring

• Ability to obtain and maintain a RAIC.
• Post-secondary education in instructional design, business, HR, or related fields; relevant experience may substitute.
• 3+ years’ experience in training program development, preferably in complex operations.
• 1+ years’ experience in an operational environment, preferably aviation.
• Expertise in adult education principles, training methodologies, and design.
• Experience in training delivery, facilitation, and public speaking.
• Knowledge of documentation management, policies, SOPs, and version control.
• Experience with document and learning management systems, graphic/video training software.
• Proficiency in Microsoft Office Suite.
• Strong interpersonal, communication, and organizational skills.
• Meet safety-sensitive position requirements, including drug and alcohol testing.
• Valid Class 5 Driver’s license.

Optional Assets

• Bilingual in English or French.
• Knowledge of aviation industry and airport operations.
• Leadership experience and team-building skills.

Our Commitment to Diversity

We aim to create a safe, equitable, and inclusive workplace that values diverse perspectives and promotes reconciliation.

Our Values

We prioritize compassion, collaboration, trust, transparency, growth, curiosity, and responsible innovation in everything we do.