Manager, Administration & Operations

Toronto Metropolitan University; Toronto; Hybrid; CAD 79,000 - 125,000; Full time

Job summary

Toronto Metropolitan University’s The Image Centre seeks a Manager of Administration and Operations to guide daily operations, facilities, HR, and visitor experiences. You will lead public programs, events, and accessibility initiatives while ensuring policy alignment with the IMC’s goals.

In this hybrid role, you will supervise staff, coordinate with TMU departments, and advance marketing and communications strategies to enhance the centre's visibility and community engagement.

Qualifications

• Strong analytical, organizational and project management skills.
• Experience with institutional communications and budgeting is preferred.
• Experience supervising staff in a university/cultural setting.
• Excellent written and verbal communication in English.

Responsibilities

• Oversee daily operations of The Image Centre, facilities, HR, and administrative workflows.
• Lead visitor experience, public programs and event logistics.
• Direct marketing and communications activities to enhance visibility and reputation.
• Provide policy guidance and support strategic initiatives for alignment with TMU goals.

Skills

Analytical skills

Organizational skills

Project management

Communication skills

Staff coordination

Education

Post-secondary degree in Art History, Arts Administration, Photography, or Business Administration

Tools

MS Office

Google Workspace

Adobe Creative Suite

Job description

About Toronto Metropolitan

For more than 75 years, Toronto Metropolitan University (formerly known as Ryerson University) has been shaping the next generation of leaders through its uniquely innovative, entrepreneurial and career-focused approach to higher education. Driven by bold leadership, cutting-edge research and a deep commitment to academic excellence, TMU collaborates with students, faculties, staff and partners to push boundaries, reimagine solutions and create meaningful change in an increasingly interconnected world.

About Toronto Metropolitan

For more than 75 years, Toronto Metropolitan University (formerly known as Ryerson University) has been shaping the next generation of leaders through its uniquely innovative, entrepreneurial and career-focused approach to higher education. Driven by bold leadership, cutting-edge research and a deep commitment to academic excellence, TMU collaborates with students, faculties, staff and partners to push boundaries, reimagine solutions and create meaningful change in an increasingly interconnected world. For a more in-depth understanding of our vision, core values and ongoing work, please see our academic plan. TMU welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us in realizing the benefits of embedding these values into the work at every level and in every unit of the university. In addition, to correct the conditions of disadvantage in employment in Canada and to bring lived experiences to the work, we encourage applications from members of equity deserving groups that have been historically disadvantaged and marginalized, including First Nations, Métis and Inuit Peoples in Canada, First Nations Peoples in the United States, racialized people, Black people, persons with disabilities, women, and 2SLGBTQ+ people. Preference will be given to candidates with lived experiences as people from equity deserving groups, as well as experience working with these communities with which the University works every day. Please note that all qualified candidates are encouraged to apply and we welcome newcomers and immigrants to Canada. In April 2022, the university announced its new name of Toronto Metropolitan University. Learn more about our next chapter.

The Image Centre

The Image Centre (IMC) is Canada’s leading institution dedicated to the exhibition, research and collecting of photography. Established in 2012 at Toronto Metropolitan University, in the heart of the city, the IMC welcomes visitors to explore the intersection of photography and culture. Through compelling exhibitions and engaging public programming, the IMC showcases work by emerging, renowned, and anonymous photographers, past and present. With a growing collection of nearly 500,000 photographic objects and an innovative scholarly research program, the IMC is also a vibrant hub for the preservation and study of photography. For more information, visit theimagecentre.ca.

The Opportunity

The Image Centre is seeking a Manager, Administration and Operations. Working in close collaboration with the Director, this role will provide strategic and operational guidance to support institutional planning and decision-making for The Image Centre. The successful candidate will manage daily operations, including facilities, human resources, marketing and communications and visitor experience. They will lead the coordination of events and public programming, support accessibility,health and safety initiatives, and cultivate a supportive and inclusive environment for all staff as well as visitors. Lastly, this role will advise on policy, lead strategic initiatives, and ensure alignment between administrative processes and the IMC’s academic, cultural, and public engagement goals.

Key Responsibilities Include

• Operations and Facilities Management: Plans and manages daily administrative and operational workflows, physical spaces, facilities maintenance, digital infrastructure, security, accessibility, health and safety compliance. Acts as an administrative liaison for the IMC with TMU and external communities.
• Visitor Experience and Public Programs: Manages the successful execution of all front-of-house operations, including staff and volunteer recruitment . Ensures alignment of visitor experience strategies with the IMC’s institutional values, accessibility goals and public engagement priorities. Oversees the logistical execution of all public programs and special events.
• Institutional Communications: Oversees the planning and execution of integrated marketing and communications strategies, guiding the development of campaigns that enhance visibility, audience engagement and reputation.
• Human Resources Management: Acts as the Director’s delegate in handling of institutional personnel issues (e.g., intrapersonal conflicts and misunderstandings, grievances, disciplinary actions, etc.) through initial stages. Makes hiring, performance management and termination recommendations to the Director.

Leadership Competencies

• Acts with Integrity: Demonstrates behaviors aligned with high ethical standards and personal integrity and acts in accordance with TMU values.
• Builds Relationships of Trust & Collaboration: Actively builds a culture of trust and fosters meaningful relationships.
• Leads Inclusively: Creates an inclusive environment where everyone is respected, recognized, empowered to achieve their potential, and valued for their differences.
• Demonstrates Organizational Acumen: Understands and respectfully navigates complex internal and external environments using sound judgment, diplomacy, and tact.
• Drives Vision & Results: Creates and implements a vision grounded in sound decision-making to achieve desired outcomes.

Qualifications

• A minimum of a post-secondary degree in Art History, Arts Administration, Photography, Business Administration or a related discipline is required, with a specialization in history of photography, cultural management/administration, history or the visual arts.
• A minimum of 5 years of professional experience in progressively more responsible administrative positions, with a minimum of 3 years of experience in a supervisory capacity, ideally in a gallery, or a similar cultural or academic environment.
• Experience with institutional communications.
• Experience managing and supervising a staff, preferably in a unionized environment.
• Demonstrated knowledge of budgeting, business/office management and administration practices.
• Knowledge of current and evolving museum operations and practices.
• Strong analytical, organizational and project management skills; investigative skills in order to determine the deployment of finite resources.
• Strong oral and written communication skills, including the ability to speak to groups of people on administrative issues.
• Knowledge of standard office equipment and comprehensive computer skills and command of various applications and tools such as MS Office, Google Workspace, and Adobe Creative Suite.

Additional Information (MAC)

Position Number20002804 Reports ToDirector DepartmentThe Image Centre Employee GroupMAC Vacancy TypeTerm or FTCE This is a current vacancy Work LocationHybrid - 3 days in office Start DateASAP End Date1 year from start date Hours of Work36.25 GradeC51 Salary Scale$78,550 - $125,475 Hiring Salary Range$78,550 - $102,012 TA SpecialistAneka Salina Posting DateNovember 2, 2026 Application Close DateNovember 15, 2026

• An equivalent combination of education and experience may be considered.
• Applicants who do not meet all of the posted qualifications may, upon the University’s sole discretion, be considered to fill a vacancy on an underfill basis.
• Candidates must have a demonstrated record of dependability/reliability and a commitment to maintain confidentiality.
• We encourage all First Nations, Metis and Inuit peoples or Indigenous peoples of North America, to self-identify in their applications.
• As part of the selection process, candidates may be required to complete an occupational assessment.