Student Success Navigator

Toronto Metropolitan University

Toronto

On-site

CAD 72,000 - 86,000

Full time

2 days ago

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Job summary

Toronto Metropolitan University in Toronto, ON, is seeking a Student Success Navigator to guide students through university life, connect them with programs, people and support services, and help them access the resources they need.

You will build meaningful connections with students, provide guidance and referrals, and collaborate with faculty and student-facing teams to deliver information, programming and outreach that enhances the university experience.

Qualifications

Completion of a post-secondary degree in Education, Social Work or a related discipline.
A minimum of 3 years of experience working with students and/or adult learners in a post-secondary environment.
Knowledge of adult learning processes.
Knowledge of peer mentoring and support models.
Knowledge of student development theory and practice.
An equivalent combination of education and experience may be considered.

Responsibilities

Refers students to a variety of resources, depending on their individual needs, including centralized student-facing resources, faculty and program-specific resources and resources related to student identity.
Conducts proactive outreach; coordinates and supports one-on-one opportunities for students to discuss academic and personal matters; provides guidance and connects students with appropriate resources within their faculty or through centralized university services.
Guides students through administrative requirements and expectations, including the service activities of Student Affairs, the Registrar’s Office and relevant faculties.

Skills

Adult learning

Peer mentoring

Student development

Education

Post-secondary degree in Education, Social Work or related

Equivalent combination of education and experience

Job description

About Toronto Metropolitan

For more than 75 years, Toronto Metropolitan University (formerly known as Ryerson University) has been shaping the next generation of leaders through its uniquely innovative, entrepreneurial and career-focused approach to higher education. Driven by bold leadership, cutting-edge research and a deep commitment to academic excellence, TMU collaborates with students, faculties, staff and partners to push boundaries, reimagine solutions and create meaningful change in an increasingly interconnected world.
For a more in-depth understanding of our vision, core values and ongoing work, please see our academic plan
TMU welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us in realizing the benefits of embedding these values into the work at every level and in every unit of the university. In addition, to correct the conditions of disadvantage in employment in Canada and to bring lived experiences to the work, we encourage applications from members of equity deserving groups that have been historically disadvantaged and marginalized, including First Nations, Métis and Inuit Peoples in Canada, First Nations Peoples in the United States, racialized people, Black people, persons with disabilities, women, and 2SLGBTQ+ people. Preference will be given to candidates with lived experiences as people from equity deserving groups, as well as experience working with these communities with which the University works every day. Please note that all qualified candidates are encouraged to apply and we welcome newcomers and immigrants to Canada.
In April 2022, the university announced its new name of Toronto Metropolitan University. Learn more about our next chapter.

University community. We are committed to providing an inclusive and barrier-free work environment, starting with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please submit your request through the AskHR webform. All information received in relation to accommodation will be kept confidential.

The team

The Career, Co-op & Student Success Centre is Toronto Metropolitan University's central resource to access relevant and responsive support to navigate their way in, through and out of Toronto Met into their careers. Our innovative model of support allows us to meet students where they are in their journey, delivering equity-focused and inclusive programs and services that cover a student's journey from their first year at TMU through to their graduation into their career.

The Opportunity

As a Student Success Navigator, you’ll be a go-to resource for students, helping them find their way through university life with confidence. You’ll connect students with the right programs, people, and support services, making it easier for them to access the resources they need and successfully navigate administrative requirements.
You’ll build meaningful connections with students, provide guidance and referrals, and work collaboratively with faculty and student-facing teams to ensure students feel supported and connected. You’ll also play an important role in developing and delivering engaging information, programming, and outreach opportunities that help students make the most of their university experience.
This is an opportunity to make a tangible difference in students’ day-to-day experience, helping them overcome barriers, discover resources, and feel more connected to their university community.

Key Responsibilities

Refers students to a variety of resources, depending on their individual needs, including centralized student-facing resources, faculty and program-specific resources and resources related to student identity.
Conducts proactive outreach; coordinates and supports one-on-one opportunities for students to discuss academic and personal matters; provides guidance and connects students with appropriate resources within their faculty or through centralized university services.
Guides students through administrative requirements and expectations, including the service activities of Student Affairs, the Registrar’s Office and relevant faculties.

Qualifications

To help us learn more about you, please provide a cover letter and resume describing how you meet the following required qualifications:

Completion of a post-secondary degree in Education, Social Work or a related discipline.
A minimum of 3 years of experience working with students and/or adult learners in a post-secondary environment.
Knowledge of adult learning processes.
Knowledge of peer mentoring and support models.
Knowledge of student development theory and practice.
An equivalent combination of education and experience may be considered.

Additional Information (OPSEU)

Position Number(s)

20003871

Reports To

Manager, Student Navigation

Department

Career, Co-op Student Success Centre, Student Affairs

Employee Group

OPSEU

Vacancy Type

Term

Work Location

On-campus

Start Date

ASAP

End Date

April 30, 2027

Hours of Work

36.25

Grade

Salary Scale

$72,177.32 - $86,183.50

Hiring Salary Range

$72,177.32 - $78,870.13

TA Specialist

Posting Date

November 3, 2026

Application Close Date

November 17, 2026

Equivalent experience or a combination of equivalent experience and education may be accepted in place of education.
As part of the selection process, candidates may be required to complete an occupational assessment.
Applications will only be accepted online through Toronto Metropolitan University's career site.
We will provide an accessible experience for applicants, students, employees, and members of the Toronto Metropolitan University community. We are committed to providing an inclusive and barrier-free work environment, starting with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please submit your request through the AskHR webform. All information received in relation to accommodation will be kept confidential.