Manager

Lookout Housing and Health; Vancouver; On-site; CAD 44,000 - 62,000; Full time

Job summary

Lookout Housing and Health Society seeks a Manager to oversee Powell Street Getaway and Powell Horizon Residence/Keefer Lodge. You ensure clients receive essential services, supervise staff, and manage program operations with a focus on safety and quality.

The role requires coordinating with community partners, handling payroll and budgets, and ensuring compliance with health and safety standards. A vehicle is used to travel between sites, and hours are Mon-Fri with occasional extra hours.

Qualifications

• Degree or Diploma in the Social Service/Health field or an equivalent combination.
• Five years’ experience in health-related programming (mental health, harm reduction, trauma-informed) is preferred.
• Five years’ experience in community social services.
• Three years’ supervisory experience in a unionized environment.
• Experience with scheduling, payroll, budgeting, and HR is an asset.
• Knowledge of income assistance, affordable housing, and health resources.

Responsibilities

• Oversee daily operations of Powell Street Getaway and Powell Horizon Residence/Keefer Lodge.
• Direct program delivery to ensure clients receive appropriate services.
• Lead staff, manage hiring, training, discipline, and appraisals.
• Manage payroll and finances, report on statistics and services.
• Ensure health and safety compliance and support a medication/comfort program.

Skills

Supervisory experience

Program management

Health services knowledge

Budgeting

Team leadership

Communication skills

Safety compliance

Education

Degree or Diploma in Social Service/Health

Tools

MS Office Suite

Job description

Date: Nov 10, 2026

Location: Vancouver, BC, CA

Company: Lookout Housing and Health Society

Employment Status

Full Time - Temporary until incumbent return

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We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Powell Street Getaway

Powell Horizon Residence/Keefer Lodge

Days and Hours of work

The schedule for this position is an average Monday through Friday

40 hour work week with an occasional requirement to work additional hours in order to meet deadlines.

Salary: $38.60 per hour

Job Summary

The Manager is responsible for the oversight of Powell Street Getaway & Powell Horizon Residence/Keefer Lodge, ensuring all clientele receive the pertinent service. Salary will be negotiated depending on experience and qualifications, and includes a benefits and pension plan. Use of a vehicle is required to travel between sites. Manager is responsible for complying with and contributing to all aspects of health and safety program.

Job Duties

Key duties and responsibilities include overseeing the daily operation of the site, including the directing and oversight of the programs, ensuring all clientele receive the pertinent service; that the goals and philosophy of the Society and programs are met, maintaining a minimal barrier, open door service to adult men and women who are disenfranchised from other services. Is responsible for personnel management including hiring, training, discipline and appraisals. Is also responsible for payroll and will support personnel in their work performance. Will manage and control the finances of the programs, maintain and report out on statistics and services, ensuring all regulations including health & safety are met. The position will provide some direct service to clientele, oversee a medication and comfort program. The Manager will liaise with the neighbourhood and the service community and deal with the public, other service agencies and professionals. Responsible for complying with and contributing to all aspects of health and safety program. Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted.

Qualifications & Competence

• Degree or Diploma in the Social Service of Health field or a combination of education and experience. Education with a clinical designation is an asset.
• Five (5) years’ experience working with health specific programming such as mental health, harm reduction, or trauma informed practices. Experience working in a clinical setting is an asset.
• Five (5) years’ experience working in the community social service sector
• A minimum of three (3) years of supervisory experience in a unionized environment
• Experience with scheduling, payroll, scheduling, budgeting and human resources an asset
• Demonstrated knowledge of income assistance, affordable housing and health and trauma resources as well as managing program budgets and delivering reports.
• Strong collaborative approach to delivering and developing programs and services
• Proven ability to lead and work with a staff team in a unionized environment
• Strong time management skills with the ability to manage multiple priorities
• Proven communication and conflict resolution skills
• Strong reporting, organization and computer skills
• OFA 1 First Aid Certificate
• Criminal Record Clearance – Vulnerable Sector
• Non Violent Crisis Intervention an asset

Respirator Fit Test Requirement

• This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Closing Date

Applications will be accepted until November 17, 2026 at 5:00 pm

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.