Job Title Program Support Worker

Lookout Housing + Health Society; Surrey; On-site; CAD 46,000 - 49,000; Part time

Job summary

Lookout Housing and Health Society is seeking a Program Support Worker in Surrey, BC to assist with tenant intake, orient guests, and provide resources addressing mental, developmental, and physical disabilities. This role supports individuals with ongoing services, following Lookout’s ethics and COR health and safety requirements.

The position requires respirator fit testing and a clean-shaven face for proper seal, with flexibility for day, afternoon/evening, and overnight shifts 7 days a week.

Qualifications

• Diploma in Community Social Services required.
• Minimum Grade 12 education plus two years of related experience or equivalent.
• Familiarity with community resources, particularly addiction, mental health, and harm reduction.
• Current Occupational First Aid Level 1 Certificate required.
• Class 5 driver's license, driver's abstract and business insurance.
• Crisis Intervention Skills Training is an asset.
• Ability to work independently or in a team setting.
• Strong ability to manage stress and organize workload.
• Excellent communication, writing, documentation, and organizational skills.
• Ability to maintain boundaries with clients.
• Ability to work with disadvantaged adults in diverse environments.
• Quick learner and self-motivated.
• Strong physical and mental ability to perform tasks.

Responsibilities

• Will participate in tenant intakes and provide support services and assessments.
• Identify challenges for tenants, develop service plans, crisis intervention, and administer finances and medications.
• Ensure basic needs are met by working closely with individuals over the long term.
• Complete required paperwork and maintain data.
• Assist with volunteers and practicum students on site.
• Some external work may occur; driving may be useful.
• Assist clients with activities of daily living such as feeding, lifting, grooming, and toileting.
• Sleeping during shifts is not permitted.
• Contribute to health and safety programs.

Skills

Communication skills

Documentation

Organizational skills

Stress management

Independent/Team work

Education

Diploma in Community Social Services

Grade 12 + 2 years experience

Tools

First Aid Certificate

Class 5 Driver's License

Job description

Program Support Worker

Date:

Oct 29, 2026

Location:

Surrey, BC, CA

Company:

Lookout Housing and Health Society

Employment Status

Casual

Header

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Grosvenor CLBC

Days and Hours of work

7 days a week, day, afternoon/evening and overnight shifts, weekdays, weekends and holidays

Shifts are 7.5hours in length

Days of rest shall be consecutive. Schedule may change with two weeks’ notice

Probationary/qualifying period will be 488 hours with mid and end point reviews

Salary

$33.49 - 35.31 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Program Support Worker reports to the Program Manager or designate and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of Ethics. The Program Support Worker carries out a variety of duties related to the operation of the facility including accepting referrals based on predetermined criteria, intake and orienting guests, providing Resource that meets the mental, developmental and/or physical disabilities of the guests. This position deals with the public, other service agencies and professionals involved in the Resource of the guests.

This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Job Duties

• Will participate in tenant intakes, and provide support services and assessments
• Will identify challenges for tenants, develop service plans, crisis intervention, and administer finances and medication
• Ensure that basic needs are met by working closely with individuals on a long-term, ongoing basis
• Complete required paperwork and maintain statistical and evaluative data
• Assist with volunteers and practicum students on site
• Some external work is likely to occur; use of an automobile may, at times, be useful
• Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
• Responsible for complying with and contributing to all aspects of health and safety program

Qualifications & Competence

• Diploma in Community Social Services
• Minimum Grade 12 education plus two (2) years of recent related experience; or an equivalent combination of education, training, and experience
• Familiarity with community resources, particularly addiction, mental health, and harm reduction
• Must have current Occupational First Aid Level 1 Certificate
• Must have Class 5 driver's License, Drivers Abstract and Business Insurance
• Crisis Intervention Skills Training is an asset
• Ability to work independently or in a team setting
• Strong ability to manage stress and organize workload
• Excellent communication, writing, documentation, and organizational skills
• Ability to understand and maintain clientele/worker boundaries
• Ability to work with disadvantaged and challenging adults in a diverse environment
• Quick learner and self-motivated
• Strong physical and mental ability to perform work tasks and operate job related equipment
• A minimum two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
• Criminal Record Clearance for the Vulnerable Sector

Closing Date

Applications will be accepted until November 29, 2026 at 5:00 pm

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9. Internal applicants must notify manager of intent to apply. External applicants will be reviewed after Internal.

c. BCGEU