Manager

ECP CANADA OPERATIONS LP; Lethbridge; On-site; CAD 85,000 - 115,000; Full time

Benefits offered by this job

Salary competitiveness

Health benefits contribution

Paid time off

Free Black Card membership

Job summary

Planet Fitness in Canada seeks a General Manager to oversee a busy fitness club, lead a dedicated team, and drive revenue while maintaining excellent member experiences. Responsibilities include staff leadership, operations, deposits, and ensuring brand standards are met.

The role emphasizes community relations, schedule adherence, and financial accountability. A strong background in supervision, customer service, and gym operations is required for success.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred; 4-year degree indicated by posting.
• Experience at supervisory/manager level in a high-volume setting is preferred.

Responsibilities

• Recruit, lead, and develop staff including Assistant Manager, Front Desk, and Fitness Instructors.
• Ensure club opens/closes on schedule and follows protocols.
• Oversee customer experience and staff relations at the club.
• Promote Planet Fitness brand within local communities.
• Monitor deposits, policies, and standards; manage payroll and scheduling.
• Oversee monthly inspections and club documentation.

Skills

Multi-tasking

Decision making

Self-starter

Flexible schedule

Basic computer skills

Customer service

Supervisory skills

MS Office

Problem solving

Energetic

Education

High School Diploma or Equivalent

Bachelor’s degree preferred

4 Year Degree (as stated)

Tools

Microsoft Office

Job description

Job Details

Job Location: Lethbridge - Lethbridge, AB T1K 8A8

Position Type: Full Time

Education Level: 4 Year Degree

Travel Percentage: Up to 25%

Job Shift: Weekdays

Job Category: Management

General Manager

General Manager Overview

The General Manager will oversee a beautiful $2M fitness facility with an opportunity to contribute to every level of the gym's overall success. The General Manager will lead and support a team dedicated to delivering an excellent experience and revenue growth simultaneously. This involves overseeing the entire operation of the club with the focus on providing a superior customer experience, establishing relationships within the community, developing a full staff all while staying within the operational budget set for the club. The General Manager is responsible for achieving targeted results in the areas of financial sustainability, customer satisfaction, revenue/sales performance, and financial returns. They will be accountable for the successful management, administration, and daily operations of the gym. We are looking for a leader who is results-oriented and committed to quality service.

Essential Duties and Responsibilities

• Effectively recruit, lead, manage, communicate, train and develop an entire staff including Assistant Manager, Front Desk employees, and Fitness Instructors.


• Ensure the club opens and closes on time as scheduled using the proper protocols.


• Ensure that all issues within the club and on-line, involving both employees and members, are addressed in an appropriate, respectful and timely manner.


• Promote a superior customer experience within the club


• Complete annual Management appraisals.


• Actively promote the Planet Fitness brand within local communities.


• Ensure accurate and timely daily deposits.


• Ensure and monitor compliance with all policies, procedures and standards.


• Monitor performance and effectiveness of staff to meet or exceed revenue goals.


• Monitor inventory in the club, ensuring there are adequate supplies.


• Monitor and oversee employee payroll and scheduling ensuring the club is adequately staffed at all times.


• Responsible for Brand Excellence Review coordination and on-going preparation.


• Responsible for completing monthly self-inspections.


• Ensure the accuracy of club documentation.

Hours (Initial training hours may vary as well as when the needs of the facility change.)

• Monday: 9:00am - 7:00pm


• Tuesday: 9:00am - 7:00pm


• Wednesday: 9:00am - 7:00pm


• Thursday: 9:00am - 5:00pm


• Friday: 9:00am - 3:00pm


• Saturday: OFF


• Sunday: OFF

Skills

• Ability to manage multiple responsibilities


• Solid work ethic with strong decision-making skills


• Self-starter who takes initiative with minimal direction and supervision


• Comfortable working a flexible rotating schedule


• Basic computer, math, and communication skills required


• Superior customer service skills, preferably in the fitness industry


• Solid supervisory, diplomacy and listening skills


• Basic computer proficiency (Microsoft Suite)


• Strong problem resolution skills.


• Hard working, goal oriented, enthusiastic, and energetic!


• Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Benefits

• Competitive Salary


• Company contribution towards health benefits


• Paid Time Off benefits


• Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer

Qualifications Minimum Qualifications

• Two (2+) years Supervisor or Manager experience in a restaurant or retail environment in a high-volume atmosphere or two years Planet Fitness experience preferred.


• Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel)


• A High School Diploma or Equivalent required


• A bachelor’s degree or four years supervisor or manager experience preferred


• Ability to travel to other clubs in Canada and the U.S. as needed