Manager

ECP CANADA OPERATIONS LP; Medicine Hat; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Health benefits

Paid Time Off benefits

Free Black Card membership

Job summary

Planet Fitness Canada in Medicine Hat is seeking a General Manager to oversee a $2M facility, lead a full staff, and drive both guest experience and revenue growth. You will manage operations, control budgets, build community relationships, and ensure brand standards are met.

The role requires strong leadership, exceptional customer service, and the ability to recruit, train, schedule and develop a high-performing team across front desk, fitness instructors, and management.

Qualifications

• Two (2+) years Supervisor or Manager experience in a high-volume environment.
• Familiarity with Microsoft Office applications (Word, Excel).
• Strong leadership and staff development skills are required.
• Excellent customer service and communications abilities are essential.

Responsibilities

• Effectively recruit, lead, manage, communicate, train and develop staff including Assistant Manager, Front Desk employees, and Fitness Instructors.
• Ensure the club opens and closes on time according to protocol.
• Address issues with staff and members in a timely, respectful manner.
• Promote a superior customer experience within the club and community.

Skills

Leadership

Customer service

Staff development

Scheduling

Problem solving

Communication

Multitasking

Computers

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Job description

The General Manager will oversee a beautiful $2M fitness facility with an opportunity to contribute to every level of the gym's overall success. The General Manager will lead and support a team dedicated to delivering an excellent experience and revenue growth simultaneously. This involves overseeing the entire operation of the club with the focus on providing a superior customer experience, establishing relationships within the community, developing a full staff all while staying within the operational budget set for the club. The General Manager is responsible for achieving targeted results in the areas of financial sustainability, customer satisfaction, revenue/sales performance, and financial returns. They will be accountable for the successful management, administration, and daily operations of the gym. We are looking for a leader who is results-oriented and committed to quality service.

Essential Duties and Responsibilities:

• Effectively recruit, lead, manage, communicate, train and develop an entire staff including Assistant Manager, Front Desk employees, and Fitness Instructors.
• Ensure the club opens and closes on time as scheduled using the proper protocols.
• Ensure that all issues within the club and on-line, involving both employees and members, are addressed in an appropriate, respectful and timely manner.
• Promote a superior customer experience within the club
• Complete annual Management appraisals.
• Actively promote the Planet Fitness brand within local communities.
• Ensure accurate and timely daily deposits.
• Ensure and monitor compliance with all policies, procedures and standards.
• Monitor performance and effectiveness of staff to meet or exceed revenue goals.
• Monitor inventory in the club, ensuring there are adequate supplies.
• Monitor and oversee employee payroll and scheduling ensuring the club is adequately staffed at all times.
• Responsible for Brand Excellence Review coordination and on-going preparation.
• Responsible for completing monthly self-inspections.
• Ensure the accuracy of club documentation.

Hours

• Monday: 9:00am - 7:00pm
• Tuesday: 9:00am - 7:00pm
• Wednesday: 9:00am - 7:00pm
• Thursday: 9:00am - 5:00pm
• Friday: 9:00am - 3:00pm
• Saturday: OFF
• Sunday: OFF

Skills

• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Basic computer, math, and communication skills required
• Superior customer service skills, preferably in the fitness industry
• Solid supervisory, diplomacy and listening skills
• Basic computer proficiency (Microsoft Suite)
• Strong problem resolution skills.
• Hard working, goal oriented, enthusiastic, and energetic!
• Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Benefits

• Competitive Salary
• Company contribution towards health benefits
• Paid Time Off benefits
• Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer

Qualifications

• Two (2+) years Supervisor or Manager experience in a restaurant or retail environment in a high-volume atmosphere or two years Planet Fitness experience preferred.
• Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel)
• A High School Diploma or Equivalent required
• A bachelor’s degree or four years supervisor or manager experience preferred
• Ability to travel to other clubs in Canada and the U.S. as needed