Managed Order Coordinator

All Weather At Home; Edmonton; On-site; CAD 45,000 - 65,000; Full time

Job summary

All Weather At Home in Edmonton, AB is seeking a Managed Order Coordinator to join the Capacity Planning team for an 18-month maternity leave. The role focuses on building strong relationships with builder customers, managing orders, and aligning demand with production and distribution capacity.

The position offers a mix of customer service, coordination, and administrative duties, with emphasis on communication, organization and follow-through.

Qualifications

• High school diploma or equivalent.
• 1–3 years of customer service or related experience, preferably in a manufacturing or supply chain environment.
• Strong customer service and communication skills, with the ability to build positive relationships with customers and internal teams.
• Strong organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines.
• Ability to learn and work effectively within an ERP system.
• Intermediate proficiency in Microsoft Office, particularly Excel.

Responsibilities

• Manage customer orders and coordinate demand based on available production and shipping capacity.
• Communicate with customers by phone, email and text in a professional and courteous manner.
• Negotiate delivery dates and manage customer expectations based on available capacity.
• Provide customers with updates regarding backorders, order status and delivery timelines.
• Respond to customer inquiries and concerns by investigating issues and identifying solutions.
• Represent the voice of the builder customer in planning, scheduling and cross-functional meetings.
• Book orders in alignment with the production and shipping plan.
• Collaborate closely with Scheduling, Manufacturing, Distribution and Purchasing to support customer demand and capacity requirements.
• Monitor and manage customer demand to support effective day-to-day utilization of manufacturing and distribution capacity.
• Use All Weather’s ERP system to manage orders and support planning activities.
• Print production work labels for manufacturing as required.
• Provide vacation coverage and support other administrative activities within the Capacity Planning department as required.

Skills

Customer service

Communication

Organization

Time management

Attention to detail

ERP system

Microsoft Excel

Education

High school diploma or equivalent

Tools

ERP system

Excel

Job description

Edmonton
18550 - 118A Ave
Edmonton, AB T5S2K7, CAN

Description

Hello. It’s nice to meet you.

If you’re looking for a challenge, you’ve come to the right place, because no matter who you are or where you come from, we’re all building something. Every single one of us. Whether it’s a home, a career, a family or a future, we’re all searching for growth. This is our story too. For more than 45 years, we’ve built the All Weather Group into the largest privately owned and operated window, door and glass manufacturer in the country. But in some ways, we’re just getting started. So, if you’re driven to make an impact and bring your best to our tight-knit, people-first culture, we want to hear from you.

Are you ready for this?

Our production team is the beating heart of All Weather – a true community, where the skills and experiences of people like you, make us better. We come from all over the world and together, we’re building something pretty special.

We’re currently hiring a Managed Order Coordinator to join our Capacity Planning team. This is a maternity leave position for an 18-month term.

This is a fast-paced role where you’ll build strong relationships with our builder customers, manage customer orders and delivery expectations, and work closely with internal teams to ensure customer demand is aligned with available manufacturing and distribution capacity.

You’ll have the opportunity to learn on the job, solve problems, and continuously improve, supported by a team that works together to get the job done. The role offers a balance of customer service, coordination and administrative responsibilities, with a strong focus on communication, organization and follow-through.

On any given day, the Managed Order Coordinator will:

Customer & Order Management

• Manage customer orders and coordinate customer demand based on available production and shipping capacity.
• Communicate with customers by phone, email and text in a professional and courteous manner.
• Negotiate delivery dates and manage customer expectations based on available capacity.
• Provide customers with updates regarding backorders, order status and delivery timelines.
• Respond to customer inquiries and concerns by investigating issues and identifying solutions.
• Represent the voice of the builder customer in planning, scheduling and cross-functional meetings.

Planning & Coordination

• Book orders in alignment with the production and shipping plan.
• Collaborate closely with Scheduling, Manufacturing, Distribution and Purchasing to support customer demand and capacity requirements.
• Monitor and manage customer demand to support effective day-to-day utilization of manufacturing and distribution capacity.
• Use All Weather’s ERP system to manage orders and support planning activities.

Administrative Support

• Print production work labels for manufacturing as required.
• Provide vacation coverage and support other administrative activities within the Capacity Planning department as required.

Are you built for this?

We hire as much for attitude as we do for experience, because who you are is just as important as what you can do. Here’s who and what we’re looking for.

We’re looking for someone who is organized, customer-focused and comfortable working in a fast-paced environment where priorities can change. The successful candidate will have:

• High school diploma or equivalent.
• 1–3 years of customer service or related experience, preferably in a manufacturing or supply chain environment.
• Strong customer service and communication skills, with the ability to build positive relationships with customers and internal teams.
• Strong organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and follow-through, ensuring information is complete and accurate.
• Ability to understand production and shipping capacity and use that information to manage customer orders and delivery expectations.
• Ability to learn and work effectively within an ERP system.
• Intermediate proficiency in Microsoft Office, particularly Excel.
• Ability to work independently, learn new information quickly and adapt to changing priorities.
• Strong problem-solving skills, with the ability to investigate issues, troubleshoot and determine appropriate solutions.
• Ability to handle customer inquiries and concerns professionally and effectively.

Additional Assets

• Experience working in a manufacturing environment.
• Knowledge of supply chain management and production planning.
• Experience working with Excel pivot tables.

What’s in it for you?

Our story

It all began in 1978 in Edmonton, Alberta when a farmer, a salesman and a railroader created All Weather Windows. More than 45-years later, we’ve grown into a group of companies still proudly serving residential and commercial customers across Western Canada. We make premium products right here on home soil, designed and tested for Canada's harshest weather conditions, delivered with the promise of performance and style. Our purpose to Never Stop Building is a testament to the character of our people, because we’re always striving and always looking for fellow “builders”, just like you. To learn more about our who we are and what we do, please visit us online at https://allweatherathome.ca/careers/

Diverse by design.

From day one, diversity has been our greatest source of strength. Today, we’re a company where 55 languages are proudly spoken, with the skill of an international community reflected in all of our products and services. We have people who’ve been with us for generations and we’re an open door to new comers, first timers and everyone in-between. We’re continuously working to build and promote an inclusive environment that attracts, celebrates and promotes diversity, equity and inclusion by every definition. Where everyone can bring their best and full selves to work, because what makes you different, makes all the difference to us.

The ability to make an impact.

The All Weather Group is a place where potential finds opportunity, leadership truly listens and the ability to make an impact has nothing to do with your title. We know none of us are better, smarter or stronger than all of us. So, we invite people at all levels of the organization to speak up, chip in and put ideas into action to help shape our work, careers and company.

A culture of connection and care.

People are the beating heart of our tight-knit community, so their growth is an important way we live up to our purpose, to never stop building. We view wellness as being about the whole person and have designed our programs to support physical, emotional, spiritual and social wellbeing at work and in our lives outside of All Weather.

We make a difference.

We’re honoured to have been recognized as one of Canada's Best Managed Companies 14 years in a row. But, we also know that we’re far from perfect. We’re committed to positively impacting careers, lives and communities across Canada and proudly give back in four key areas; strengthening families, providing shelter, supporting education and, health and wellness. Over the years this has included charitable giving, partnerships, employee volunteerism and supporting families in need, but one thing never changes – we show up for the moments that matter. If you’re passionate about creating a positive impact too, we need your voice to help grow this proud cultural tradition, because our work here is never done.